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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I found that your company stands behind his products and is very helpful and any problems
Love this product. I could not believe how much you sent me. I have only used it twice so far. I couldn't believe the sample were such big bottle. I am 73 and I need it to cover some of my wrinkles
Hey Carolyn, This warms our hearts! We’re so thrilled to hear that you’re loving your Luminess Products! ❤️ Your happiness means the world to us! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
Goes on smooth, looks amazing on the skin with no flaking or caking, Highly recommend.
Hey Ada, That’s wonderful to hear! It sounds like you found a winner! ✨Smooth application and a flawless finish make all the difference. Thank you for the high recommendation! ❤️ If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
My experience over all has been good.
The product has made my face break out. I'm unsure of why. So i decided to wait until this break out cleared up and try again. I think one of my other cleaning proficiency may have something to do with the breakout. We shall see
Hey Feliciana, It was a pleasure speaking with you regarding the review you left with us. I’m glad to hear your overall experience has been good, but I’m sorry to hear about the breakout! I understand how disappointing that must have been. It’s good to wait until your skin clears up before trying the product again. Sometimes other skincare products can play a role too. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Hey Sally, It was a pleasure speaking with you today regarding the review you left with us. We were able to confirm that the order placed was indeed for the foundation in the spray can - The Airbrush Spray Silk Foundation. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
It was to orange for my tone and it was to dry for my skin not a match at all
Hi Melissa, We're sorry to hear that the color didn't work out for you, but we do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at and we would be happy to get you taken care of!❤️
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Hi Darla, we're sorry to hear that the color was too orange for you. We do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I used it it's wonderful. It covers all blemishes and look natural. I will pay for this always thank you
Hey Bedelia, that’s amazing to hear! 🎉 We’re absolutely thrilled that you love it and that it covers blemishes while looking so natural! Your enthusiasm truly makes our day! Thank you for your support, and if you have any tips or favorites to share, we’d love to hear them! Keep shining! ✨💖
Good have to try first but shopping was easy
Good…….,…. ……………………………………………………….,,,,,,,,,,,,…..
Hey Juana, It was a pleasure speaking with you today regarding the review you left with us! We were able to create a color match order with an extension to your trial. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Color doesn't match me. Bottles not full, other wise I think I would like it.
Hey Darlene, We have recently tried to contact you and were unable to reach you. I’m sorry to hear that the color doesn’t match and that the bottles weren’t full. We want you to know you can receive a free one-time color match. Our beauty experts are here to help you through the process and provide personalized recommendations based on your preferences and needs. You can connect with them by calling (888-793-7474) and selecting option 6. They’re available from Monday to Friday, 9:00 AM to 5:00 PM CST, and would be more than happy to assist you! ❤️
Took way too long to reach my home. By the time I received the package, my "trial" time was over. Canceled future orders.
Hey Terina, We have recently tried to contact you and was unable to reach you. We apologize for the delay you experienced. Our usual timeframe for order delivery is 1-2 business days for processing and 5-7 business days for delivery. Upon reviewing your account, we see that your order was delivered on 09/23/2024. Therefore, you still have 14 days to try out the product. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
The color match was pretty good. But had to do several layers to get the coverage needed
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I haven't had any 'experience' to speak of yet. Ask me after 14 days.
Hey Lowell, I completely understand! It’s totally reasonable to want to wait and see how things go before sharing your thoughts. If you have any questions or need assistance in the meantime, feel free to reach out. We’re here to help! ❤️
I was expecting an easy to use flawless experience and product quality that was better than most. This does not meet those expectations. I will be returning these items.
Hey Stacy, We have recently tried to contact you and were unable to reach you. I’m really sorry to hear that your experience didn’t meet your expectations. It’s frustrating when a product doesn’t deliver on the promise of ease and quality, especially when you have high expectations. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Its drying my skin I wanna return it back please tell me whats the procedure to return the item back
Hi Nadia, thanks for accepting our call. As per our conversation, the beauty experts will be more than happy to assist. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact Customer Service or you can live chat 24/7.
Not even close to an okay foundation, just awful. I feel like I've just been scammed!
Hey Kimberly, We have recently tried to contact you and were unable to reach you. I’m truly sorry to hear that you had such a negative experience with the foundation. It’s completely understandable to feel disappointed, especially when you were hoping for better results. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
The primer is super silky and I typically don't like a silk feel. But so far I really like this one. The foundation honestly surprised me, it went on kind of yellow and I thought oh no. But it blended well and had awesome matte finish. My only dislike is I feel I'm wasting product when it sprays but overall I like it!
Hey Vicky, It was a pleasure speaking with you today regarding the review you left with us. We're happy that, overall, it worked out for you and you were able to get the coverage you were aiming for. If you have any inquiries or concerns, please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
So far so 👍 the product is easy to use.not sure of I like the color.
Hi Nadine, we do offer a free one-time color match if you like. Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
The color do not match. The experience was ok. Product would be good if color matches. Was not heavy on skin
Hi Denice, Thanks for taking our call. According to our conversation, the beauty experts are available from Monday to Friday 9 am to 7 pm CST. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact us back.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ilona, This warms our hearts! We’re committed to standing behind our products and ensuring our customers feel supported. If you ever encounter any issues or have questions, please don’t hesitate to reach out. Your satisfaction is our top priority! 😊