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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Would like to have a FULL refund rather than 1/2 since I was not aware I was signing up for a monthly charge. So I dont have more to say but I have to enter 50 words or it won't go through which is annoying.
I'm not a makeup wearer and thought this would be easy to apply and wear. It was still a bit difficult to apply and understand how much coverage was needed.
Hey Natasha, I’m sorry to hear that you’ve been experiencing difficulties with your makeup application. I want you to know that our Beauty Experts are here to help! They would be more than happy to provide tips and tricks to help you achieve the coverage you’re aiming for. You can reach them at (888-222-6440), available Monday to Friday from 9:00 AM to 7:00 PM CST. We look forward to hearing from you soon! ❤️
You need to figure out a better way of shipping your product. I know the way it was shipped is to reduce the shipping cost but then people like me get damaged product.
Hey Tammy, We recently attempted to reach you but were unable to connect. We sincerely apologize for the damage to your product upon delivery. We’d be happy to assist you with a replacement. Please provide us with the lot number found at the bottom of the foundation. For further assistance with your order, feel free to contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I finally tried the foundation yesterday. When I applied it, it did not give me the full coverage that I expected. I had to apply another foundation with it to cover my pores. Plus the brush bristles were falling out and sticking to my face.
Hey Linda, We recently attempted to reach you and are truly sorry to hear about your experience with the foundation. I understand how frustrating it can be not to achieve the coverage you expected, along with the issue of brush bristles falling out. Our Beauty Experts are here to help you find the right solutions for better coverage. You can reach them at (888-222-6440), available Monday to Friday from 9:00 AM to 7:00 PM CST. We look forward to hearing from you soon! ❤️
I'm excited to try this product. Hope it gives me a smooth finish. It was a fast and easy purchase.
Hey Cherie, That’s absolutely amazing! 🎉 I’m thrilled to hear that the coverage is great and that the brush cleaner is performing so well! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
The experience was somewhat good but I did like that shade the suppose to send me another shade
Hey Lilawattie, It was a pleasure speaking with you today regarding the recent review you left with us. We are happy to know that you were able to speak with one of our Beauty Experts and get a color-match order. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
I wasn't expecting the results that I had. It was like silk going on my face and the brush makes it that much more wonderful- what a bonus! I loved the sample so much I ordered more. It isnt thick yet it covers my face so perfect! I have shopped at Ulta and other stores for the right foundation for years, I finally found the one for me. I will never use another foundation!
It's not for me.the consistency is either too heavy or too little. The base doesn't make a difference in the longevity as does the sealer. The spray goes all over my vanity. I'll keep giving it a chance to see if I like it anymore but as of now. I won't reorder.
I love the Luminess foundation! It makes my skin look so smooth and flawless!
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Quick and easy to order product and received order in a timely manner! The product is exceptional and the color match seems to be working for me very well! I love the ease of application and the foundation looks beautiful…. Looking forward to try other products!🥰
The product has a gray hue. I need more red in the color of my foundation. Do you offer another color to try out.
I loved the whole airbrush sun kissed look it gave me, which was a pro, shipping was fast pro, easy to order definitely a pro, my only con was that it was not full coverage for me and what I would need, however, I knew that and still wanted to try it out, it is buildable coverage, keep that in mind. I tried it was buildable under my full and it enhanced that overall look which was a plus.
I like the primer and makeup very much. Very good products. Shade matches my skin very well but I REALLY love the brush!
It is great!
Everything has full coverage I just have the wrong color I need a tone lighter Warm 070 is very orange on my skin tone but overall the coverage was great.
A little oily but seemed like it might work I don't use everyday but I will try again
It would be nice to know delivery date when ordering. Unfortunately, the order came after I went on vacation so I had to make other arrangements.
The color doesn't match I need to exchange for the correct color.
Hey Ellen, Thank you for sharing your thoughts! I understand that the primer isn’t to your liking, but it’s great to hear that you’re enjoying the foundation. If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Jamie, We are reaching out in regards to the recent review you left with us. We understand your concern regarding the refund. Upon reviewing your account, it shows that the 50% refund was agreed upon. We apologize for any confusion regarding the monthly charge. If you require further assistance, please contact us back at 800-209-2718 Monday - Saturday 9:00am to 9:00pm. We look forward to hearing more from you! ❤️