On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Very quick process. Shipping took awhile but overall pretty good product
This company does not promise things it cannot deliver. Their advertising is on the mark.
Hey Cindi, Thank you so much for your feedback! 🌟 We’re thrilled to hear that you appreciate our honesty and that our advertising reflects the quality of our products. Your trust means a lot to us! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
Happy to hear you had such an easy experience! Let us know if you need anything throughout your Luminess journey!
The product just does not work well for my skin. Between my nose and my chin it just doesn't seem to cover it very well and I have to go use my liquid foundation over the hairspray. I also don't like the stinging feeling that I get with the primer, I'm not thrilled with spraying Propane on my face.
Hi Charlene, we're sorry the product didn't work out for you. We do advise that you speak to our beauty experts, they will be more than happy to assist you with all your coverage needs. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back and we would be happy to get you taken care of!❤️
I was looking for that flawless face that you see when you're purchasing the item however, that was not the case. Also, the color was not good. Makes my face look yellow. I hope to send it back with no issues, but I'm sure it will be a hassle As most are.
Hi Mindy, we're sorry to hear that the color didn't work out for you, but we do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Has a hard time getting my products. After a conversation with a representative all was corrected and my order was re sent and I finally got it.
Hi Michelle, we're so happy you received your order. Thanks for taking our call, and as per our conversation, you can contact our beauty experts and they will be more than happy to help with all your coverage questions. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact us back.
Have yet to use the product but looking forward to using it. The delivery of items were right on. Price was great.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Ordered, received, liner went on easy and smooth. I really liked the fact that the eye liner is easy to use
Hey Doreen, We’re so thrilled to hear that you’ve received your order and that the eyeliner went on easy and smooth! 🎉 It’s wonderful to know you found it so user-friendly. Thank you for sharing your experience with us—your satisfaction means everything! Enjoy your flawless looks! 💖✨
I love this product, I think this is the best make-up I ever had. It's perfect and it does stay on for the whole day. Doesn't look cakey and no streaking. My skin has uneven texture due to acne scarring, luminess helps with that. It blurs the problem areas with a matte finish. My skin is also oily, I carry blotting sheets with me, the foundation doesn't transfer as much like other foundations I've used in the past. Over all, luminess is the best! Thank you so much!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I can't believe how flawless this Fondation is. I was able to actually match my skin color. At first when I put it on I thought I made the wrong match. Once I rubbed it in it was a perfect match. I went to work and asked how it look and they said they couldn't tell that I had anything on. So yes give them a try you will love it.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Haven't had a chance to try it yet, looking forward to doing so!
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
Very positive. Easy to see let and order the correct color combination. Pricing seemed to be at the right value point as well.
Thank you for leaving a positive score in our review! We're thrilled to hear that you had a delightful experience with us. Your feedback means the world to us. If you have a moment, we'd love for you to consider sharing your positive experience on other platforms like Instagram and TikTok. Or the Better Business Bureau (BBB). Your review can help spread the word about our exceptional service to even more people. Thank you again for your support.
I have the lightest shade, when I apply it, it looks amazing but as the day progresses it turns orange. It also stays greasy so if I touch my face I leave finger prints everywhere. I even tried the setting spray this time.
Hi Sarah! All trials come with a 100% color match guarantee! We would love to get you taken care of by sending you your perfect shade! A member of our team will contact you shortly!
The color that was sent was very orange and did not match my skin tone. Would like to return product.
Hey Leslie, We are reaching out in regards to the recent review you left with us. I’m sorry to hear that the color sent was too orange and didn’t match your skin tone. We're dedicated to helping you find the ideal color match for your skin. You can connect with our beauty experts via call at (888-222-6440) and we would be happy to get you taken care of! They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST! ❤️
The products have too many chemicals. I'd like to send them back. I plan to call today.
Hey Mallory, We are reaching out in regards to the recent review you left with us. I’m sorry to hear about your concerns regarding the products and the mix-up with the primer. I understand how disappointing that must be! For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Unfortunately, I do not have the exciting review to share like the ones I've seen on social media regarding airbrush makeup. I am in the midst of my 14-day trial and I believe I picked the one that matches my skin best; however, it has a reddish tint when I put it on. I am going to try again before sending it back.
Pros:
- Quick product delivery
- Explicit directions on how to use it
- Convenient size that fits nicely in my bathroom medicine cabinet
Cons:
- Reddish tint on application
#LuminousMakeup #AirbrushMakeup #MakeupReview #BeautyTrial #Skincare
Hey Raye, We are reaching out in regards to the recent review you left with us. We are sorry to hear that the makeup had a reddish tint upon application. However, we are dedicated to helping you find the ideal color for your skin. You can connect with our beauty experts via call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST! We look forward to hearing from you! ❤️
The ease of purchases along with additional offers upon the closing process was appreciated. If this product works as expected I will make additional purchases.
I was quite happy with the service I received and the rep was very helpful.
Hey Elaine, That’s wonderful to hear! 🎉 I’m so glad you had a positive experience and found our representative very helpful. Great customer service can make all the difference! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
So far, I am liking the product. Will consider purchasing again
Hey Linda, That’s great to hear! 🎉 I’m so glad you’re liking the product! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
Hey Jane, This warms our hearts! We’re so happy to hear you had such an easy experience! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Cosmetics Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ingrid, 🌟 We’re so thrilled to hear that you’re happy with the product! 🎉 Thank you for sharing your experience, and we’re excited that you’ll be ordering more! If you need anything at all during your Luminess journey, just let us know. We’re here to help! ❤️