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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I get the the look of flawless skin but feel as though nothing is on my face!
I did not like the product.
It is not made for mature skin at all.
Thank you for sharing your feedback with us. We're sorry to hear that our product didn’t meet your expectations. We truly value your input, as it helps us improve and better serve our customers. We tried to call you today but did not reach you to give tips on how to apply make up to mature skin. Please feel free to call us at 8002092718 so we can further assist.
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Thank you for your feedback! If you have any other questions or need assistance, feel free to reach out. We’re here to help!
I love my product. I have finally found a product that matches my skin tone.
Thank you so much for your kind words! We’re thrilled to hear that you found the perfect match for your skin tone. It means a lot to us to know our product is making you feel great. If you have any questions or need assistance with anything else, don’t hesitate to reach out!
Color adjustment bit off, but I really like the product. I really would love that it wouldn't smudge.
Thank you for your feedback! I’m glad to hear that you like the product overall. I understand how important color accuracy and staying power are. We’re always looking for ways to improve, and your comments are really helpful. We made an attempt to call you today to see if you’re interested in a free color match. We’d love to help you find the perfect shade and share tips on keeping your makeup fresh throughout the day. Please don’t hesitate to reach out at 8002092718!
Ordered and used once. It's hot where I live so I'm really waiting for the weather to cool down. I don't like foundation because I sweat so much so I'm reserving my thoughts until I try it in cooler weather.
I don't think that it gives you that airbrush effect. I don't like the way that spray sprays on the brush. It just goes everywhere instead of directly on there. I don't feel like it gives you enough coverage. I did like that. It's not heavy, but just overall not for me.
I was so excited to try this, but I am really
Disappointed. It does not cover my wrinkles or fine lines. It's no different than my Walmart powder make up.
Hi Monica, Thank you for sharing your feedback with us. We're truly sorry to hear that our makeup didn't meet your expectations, especially after your excitement to try it. We understand that finding the right coverage can be challenging, and we want to help you achieve the results you're looking for. If you’d like, we can recommend some application tips or products that might work better for your needs. We made an attempt to contact you today but missed you. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Please let us know how we can assist you further by calling us back at 8002092718!
I ordered what I thought my color would be, but when it arrived, it was too dark and too yellow. I reached out to Luminess on a chat, and the representative was very helpful, and sent another color right away. Unfortunately, it's still too dark and too yellow.
I've used this product before but didn't keep my old bottles so I don't believe I ordered the right one. I sweat and it starts to separate on my face and doesn't stay on. Disappointed. I need to see which one works better for sweaty days.
I really don't like the color it makes me look too yellow. I also don't like the coverage it looks off. I would like to return it but don't know how to go about doing that.
Order was delivered when I was out of town. Have not used the products yet.
Hi Amy, If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact us back@ 800-209-2718.
I haven't tried it yet. I will review as soon as I do. Looking forward to it.
I called and spoke to someone and she wound up telling me, i wish i could help i found a solution...my hands do not work well plus the product was very heavy,,,i now spray the first bottle on my sponge and then the second bottle.then i put dabs on my face and smooth it out with the brush...this takes some time,,,but it may help other 80 year olds with arthritis...sorry its just not my tea...but i hope my suggestion may help others thank you
Hey Roberta, We have recently tried to contact you and were unable to reach you. I’m truly sorry to hear that your conversation didn’t lead to a satisfactory solution. I understand how challenging it can be to find a product that works well, especially when dealing with arthritis. I appreciate your suggestion about using a sponge and applying the product in dabs—it’s thoughtful of you to consider how this might help others in a similar situation. Your feedback is valuable, and I want to assure you that we are always looking for ways to improve our products and customer support. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
Nice wig however i cant tighten it any further in the back. I have to tug on the wing to keep it from lifting in the back. This is the first wig that ive received from your company that I've had issues with. Overall i love the wigs except this one
Hi Michelle, I do apologize but I believe that you made a mistake. We sell make-up products. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I did not like the color or the texture of this product. The application did not look like spray makeup
Hey Beatrice, We have recently tried to contact you and were unable to reach you. I’m sorry to hear that the color and texture of the product didn’t meet your expectations, and that the application didn’t resemble spray makeup as you hoped. Your experience is important to us, and we want to help you find a solution that works for you. You are eligible for a free one-time color match and we are dedicated to helping you find the ideal color. You can connect with our beauty experts via call at (888-222-6440). They are available to assist from Monday to Friday, between 9:00 AM and 7:00 PM CST! ❤️
I am very satisfied with the product which applies the makeup evenly.
I want to return it. It doesn't match my skin tone. It's to dry on my face too.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you so much for your feedback! We're thrilled to hear that you love the look of flawless skin with our makeup. Achieving a lightweight feel is one of our goals, and it’s great to know we’re hitting the mark for you! If you have any specific tips or questions about application or pairing products, we’re here to help. Your satisfaction means everything to us!