On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I was hoping for a better flawless look and it was the opposite.
I love the way this makeup feels on my skin, but it wipes off easily. All I have to do is touch my face, and it comes right off. It also doesn't cover as fully as I am wanting.
I did everything as instructed. Used primer, etc. Unfortunately it does not work for me. It made me look so much older. Was cakey and enhanced every flaw on my skin.
I got alérgic my skin is very sensitive,that is why it didn't work for me.
Thank you for sharing your experience with our makeup. I'm so sorry to hear that you had an allergic reaction—your comfort and safety are our top priorities. We made an attempt to call you today but missed you. Please call us back at 8002092718 so we can assist you further.
Love how the my make my face feel without feeling weighted by something. The only issue I see is the primer will flake if I put too much so need to spray with moderation.
Smell irritated my eyes contacted customer service to return my item they sent me a new one have not received that and was told to throw the other one out.
Hi Brenda, Thank you for reaching out and sharing your experience with us. I'm really sorry to hear that the product caused irritation and that you haven't received the replacement yet. Your comfort and satisfaction are our top priorities. Please allow me to check the status of your replacement. In the meantime, we made an attempt to call you today but missed you. Please call us back at 8002092718 so we can further assist.
The fine spray mist discolored my bathroom counter top. After just 2 uses, I was cleaning my bathroom for days. And to top it off the color didn't match! My face and neck were different colors.
Setting spray is so good and double sided brush.
I hope i could afford but it's so expensive for me.
Thank you for your service
Perfect color. No mess. Sealant locks in makes it last. Will continue to use.
I liked the coverage but probably need to choose a different foundation color. My only complaint is the difficulty I have pressing the top to spray.
The product does not represent what it sells. The skin has very marked pores and I did not like the coverage.
Thank you for sharing your feedback with us. We’re sorry to hear that the product didn’t meet your expectations, especially regarding coverage and pore visibility. We understand how important it is for makeup to enhance your skin’s appearance. We made an attempt to call you today but missed you. Please call us back at 8002092718 so we can further assist.
I tried the product. It had a great feel. The color was a perfect match. However it looked like I didn't put anything on my skin. I think my skin is too wrinkled to make it look beautiful. I gave it a try, and it did t work on me.
Color was to dark and only got half my order they said I had to pay before I try but the ad said try before I buy
Hi Jennifer, Thank you for reaching out and sharing your concerns. I’m sorry to hear that the color didn’t meet your expectations and that there was an issue with your order. Regarding the "try before you buy" offer, I understand how important it is to feel confident in your purchase. If the color is too dark, we would be happy to help you find a shade that works better for you. We made an attempt to call you today but missed you. Please let me know how you’d like to proceed by calling us back at 8002092718, and we’ll make this right for you!
I placed the order for a trial that was supposed to be free however, I was charged the full price. I don't want to participate in any future orders.
Thank you for reaching out, and I’m sorry to hear about the confusion with your order. It sounds like you encountered a preauthorization charge, which is a common practice in the industry to ensure funds are available. These are temporary holds and won’t result in an actual charge until the first installment is processed. We also tried to call you today but weren’t able to get through. If you’d like, please feel free to call us back at 800-265-2879. We’re here to help and want to ensure you have a positive experience.
Shade was too light and settled into wrinkles not really happy about appearance
Hi Teresa, Thank you for sharing your feedback with us. I’m sorry to hear that the shade didn’t meet your expectations and that you experienced settling into wrinkles. We want you to feel confident and happy with your makeup. We tried to call you today but unfortunately couldn’t reach you. If you’d like, I can recommend a darker shade or suggest some application tips that might help improve the finish. You can also contact us back at 800-209-2718 if that’s more convenient for you. Please let me know how you’d like to proceed, and we’ll do our best to make this right for you.
Thank you so much for your lovely feedback! We’re thrilled to hear that you found our makeup easy to use and that it gives you a natural look. It’s great to know it lasts throughout the day and helps you feel youthful. If you have any tips or favorite looks you’d like to share, we’d love to hear them! Thanks again for choosing our products!
I received the product but I haven't tried it yet. I will be happy to resubmit my review after I use the product.
Thank you for letting us know! We appreciate your honesty and look forward to hearing your thoughts after you try the product. If you have any questions or need assistance in the meantime, feel free to reach out. Enjoy your makeup experience!
I love the airbrush products. The one thing I don't like is I would like for my airbrush to last a little longer. The last one I had I think was under a year. The one before that was under a year. The one before that was a little bit longer. I'm spending a lot of money and I keep having to replace them and I do clean them just like the YouTube video says and everything.
Thank you so much for your feedback! We’re thrilled to hear that you love our airbrush products. We completely understand your concerns about the lifespan of the airbrush; it can be frustrating to have to replace it so often, especially when you're investing in quality. We recommend checking for any wear and tear on the nozzle and other components, as sometimes even small issues can affect performance. Additionally, if you’re using it frequently, you might consider the maintenance tips from our support team, as they can help enhance longevity. We truly value your input and would love to assist you further. If you’re interested, we could explore options for an upgrade or a replacement that might better suit your needs. Please let us know how we can help!
Great shopping experience I finally got to use some of my points love it
It like the weight of this foundation and the coverage is what I needed
Thank you so much for your feedback! We’re thrilled to hear that you love the weight and coverage of our foundation. It’s designed to provide just the right balance for a flawless look. If you have any more thoughts or questions, feel free to share—we’re here to help!
I like the product so far, again I was frustrated to receive 2 of the products instead of one when I did not even know if I would like it.
The color is a bit yellow on my skin though.
Thank you for your feedback! I’m glad to hear you’re enjoying the product overall. I apologize for the mix-up with the two items; that’s definitely not our intention. Regarding the color, I understand that finding the perfect match can be tricky. If you’d like, we can help you explore other shades that might suit your skin tone better. Please let me know how we can assist you further!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your feedback with us. We’re truly sorry to hear that our makeup didn't meet your expectations for a flawless look. We strive for all our products to deliver the best results, and we appreciate your input as it helps us improve. If you’d like, we’d be happy to assist you in finding a product that better suits your needs or provide tips for achieving the desired effect. We made an attempt to call you today but missed you. Please feel free to reach out by calling 8002092718, and we’ll do our best to make this right.