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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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Makeup goes on light but covers all my redness and uneven skin tone. How great is it that you get makeup AND primer?!?!
Trying to contact you about my trial order- haven't received email yet
This product is not the full coverage I was hoping for. I have redness on my cheek area and it does have decent coverage right away, but even using the primer and sealer it seems to be gone within a few hours. I am not touching my face at all, so not sure why the coverage is dissipating.
Hi Crystal, we're sorry the product didn't work out for you. We do advise that you speak to our beauty experts, they will be more than happy to assist you with all your coverage needs. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Good follow thru on all problems with payment
Appreciate professional services
Hi Rhonda, we're so sorry to hear that you had some issues making your payment. We just want to clarify that you are purchasing the try-before-you-buy option. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Called and talk to rep. And they helped me with what I needed- easy and fast
From the time I ordered to delivery took about 3 weeks so it already makes me question ordering in the future because since these bottle aren't see through I won't know that I need to order that far ahead of time so would have to go without unless I keep stock. Shipping times need improvement considering this companies been around for a long time
Quick shipping, product is not for me. Ok coverage, very cakey on my face by afternoon.
Hey Terri, We recently tried to reach you but were unable to connect. We’re glad to hear that you received your order quickly, but I’m truly sorry to learn that the product didn’t work for you and felt cakey by the afternoon. I understand how frustrating that can be, especially when you're looking for lasting coverage. Our Beauty Experts are here to help you achieve the coverage you’re aiming for. You can reach them at (888-222-6440) from Monday to Friday, between 9:00 AM and 7:00 PM CST. They’d be more than happy to assist you! ❤️
Got my trial size and unfortunately it wasn't the right shade so I called support and they rematch my color and are sending it out.
Only store to once and didn't like it but toy so "2 let me return it nor give me a refund
Thank you for reaching out. We are sorry to hear that you weren't satisfied with your purchase. We want to make this right for you. We tried to call you today but missed you. Please feel free to call us back at 800-209-2718, and we’ll be happy to assist you with your return or refund. Your satisfaction is our top priority, and we appreciate your patience.
Love this makeup! Very easy to apply and very natural looking.
The product is just fine. It works as well as anything I've used.
I received the product tried it very impressed love it the only thing is the spray bottles won't last that long
I was charged 42 dollars for something I didn't want. It was only supposed to be a temporary hold. Not the price advertised. I want a refund please.
Hi Barbara, we're sorry to hear that you feel you have been charged the full amount before your trial has been completed. After reviewing your account it shows that it is just a pre-authorization hold. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I'm trying to learn how you use this product. I'll let you know when I get it figured out.
Love the coverage of the Luminess Foundation! It's the best foundation I've ever had. I just wish it wasn't as expensive and the bottle lasted longer
My products came but I received more than I ordered, I think. May have to return some. Still figuring it out.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for reaching out! We apologize for the delay in communication regarding your trial order. We understand how important it is to get timely updates. We made an attempt to call you today but missed you, please call us back at 8002092718 so we can ensure you have everything you need. Thank you for your patience!