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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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So far I am very impressed with this product. Although it is light coverage, it feels so natural.
I'd like to return my product but can't ever get anyone to respond to emails or answer the phone.
Product arrived quickly. I like the airbrush look in the foundation.
The order and delivery was easy. The product is nice just not my color match.
Hi Lashandra, we're sorry to hear that the color didn't work out for you, but we do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I ordered the wrong color. Too light of color for me. Should have ordered next color.
We're sorry to hear that the color didn't work out for you, but we do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Why was I also charged $41.67? In addition to $6.31 which I had agreed on for 14 day free trial! Please advise
Hi Kandy we're sorry to hear that you feel you have been charged the full amount before your trial has been completed. After reviewing your account it shows that it is just a pre-authorization hold. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
The order and delivery process went well. The actual product seems as advertised, but the product received is the wrong color for my skintone.
Hi Marcy, We're sorry to hear that the color didn't work out for you, but we do offer a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
I love using spray foundation, I am trying to figure out if the shade is right or not.
We're glad to hear that the coverage is working out for you. We also provide a free one-time color match if you like. We have recently tried to contact you and were unable to reach you. We deeply apologize for the recent experience you have had and want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
Its not a color match, it's awful, it's red. I dont want the product, don't want to try another.
Please contact us back and we would be happy to get you taken care of! Please contact us at Customer Service at 888-793-7474 from 9am to 9pm CST and Saturday 9:00am to 6pm.
Doesn't coverup like it advertised. I have a few wrinkles and doesn't help the look of those. Don't think I will order anymore. Thank you
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied.
Please contact us back and we would be happy to get you taken care of! Please contact us at Customer Service at 888-793-7474 from 9am to 9pm CST and Saturday 9:00am to 6pm.
Smooth looking coverage. Easy to put on, gives a finished look
Easy order. Previous customer so I already knew what shade to order.
The checkout period is complicated. It does not do well for holding an address update.
The new match is perfect. It was delivered quickly. I appreciate the manner in which my concern was handled.
The makeup is real yellow on my skin. It doesn't look natural. My nose is also very shiny. I want to return it.
Thank you for reaching out and sharing your experience. We are sorry to hear that the makeup didn’t match your skin tone and that you’re having issues with shine. We want you to feel confident in our products.
Regarding your return, we apologize for any confusion about our refund process. We aim to be as transparent as possible, so I’d like to clarify that for you. We tried to give you a call today but missed you. Please call us back at 8002092718.
Could t ask for better customer service very pleased with product
I have not yet got a resolution to my dissatisfaction. Now just trying to fill I 50 characters to process this complaint!
Hi Tauna, Thank you for reaching out and sharing your concerns about the makeup product. We made an attempt to call you today but missed you. I’m truly sorry to hear that the finish and coverage didn’t meet your expectations, and I understand how frustrating this can be. Also, rest assured that you were only charged the shipping & handling. I have submitted cancellation, you will have no new club orders generated. In the near future whenever you wish to rejoin, simply call us at 1-877-749-5777 and we will take care of you.
I don't feel it stays on and it seems to orange to me. I don't feel it Smooths my skin appearance. I think I need help choosing another color
Hi Amy, we're sorry to hear that the color was a bit off but we do offer a free one-time color match. We have recently tried to contact you and were unable to reach you. We do advise that you speak to our beauty experts, they will be more than happy to assist you with all your coverage needs. It is important because we want to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Amy, we're sorry to hear that you had some issues with the product. We see that you were already assisted. If you have any inquiries or require further assistance, please don't hesitate to let us know. Our dedicated team is here to provide you with the support you need. We look forward to hearing from you soon. You may contact us back@ 800-209-2718.