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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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I wasnt really happy with the color I ordered and Luminess took care of a replacment with no trouble I tried the spray from a can and the second color matched well the spray can is great for fast and easy but I like the original system it is amazing this system works well just a little heavy for me
This was dissapointing. It has no coverage at all. I think I was sent an incorrect coverage. It is like putting on water. Can I return this for the full coverage?
Easy to order, worried about the shade.
It's cake like on my skin and it is orange. It's not for me. I tried it a few times before and also didn't like it then. This product is just not good for me.
It smells awful when you're applying it to the face and it sprays all over no matter how close or how far you put it
Hey Michelle, We are reaching out regarding the recent review you left with us and wanted to see if your account was taken care of to your satisfaction or if you have any questions or concerns we could be of assistance with. Upon review of your account, we can confirm the order has been cancelled. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
It's anybody's best guess regarding color matching. Difficult to really get it right unless we get samples to try.
It's a full coverage with less makeup! It's so light and not cakey. I absolutely love it!
I neglected to read the ingredients before ordering...haven't even opened any of it but returning.
Hey Carolyn, We have recently tried to contact you but were unable to reach you. We are sorry to hear that the ingredients weren’t what you expected and you want to return the product. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
It was just fine. It would be nice that you want to the web site and not say on face book
It was good but checkout was a little crazy
Very easy to get your color with their app, and shipment is quick.
I am excited I am using eyeliner and eyeshadow for the first time in a very long time. However, suddenly my lips are dry chapped and hurting and ai can't wear my lipstick from Luminess. Trying to figure out if they changed something or if my body is just crazy!
Hoping it will be better once acne is gone. The color was perfect, but you can clearly see the acne marks still after applying.
Hey Melissa, We are reaching out regarding the recent review you left with us. Thank you for sharing your experience! I’m glad to hear that the color was perfect, but I understand how frustrating it can be to still see acne marks after applying. It’s completely normal to want more coverage during this time. For additional tips to help with coverage, you can connect with our Beauty Experts via call at (888-222-6440). They are available to assist you from Monday to Friday, between 9:00 AM and 7:00 PM CST! ❤️
Took awhile to receive my order, Im excited to see how it looks and feels on my face
I was charged full price plus shipping plus another fee. It was supposed to be try before you buy and just pay shipping
Hey Trena, We are reaching out regarding the recent review you left with us. We appreciate the opportunity to address your concerns regarding the charges on your card and understand the confusion it may have caused. We take customer feedback seriously, and I would like to provide some clarification on this matter. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
The primer makes my skin feel greasy. And when I read the ingredients list I was shook. It's pretty much lighter fluid. Butane, Isobutane and others but those were the top 5 ingredients in the primer. The coverage on the foundation is nice & buildable. The smell is very fragrant
Hey Jenna, We are truly sorry to hear that the primer made your skin feel greasy. It’s important for products to feel comfortable on your skin. I’m glad to hear you liked the coverage of the foundation, but I understand that the fragrance can also be overwhelming. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
It was good no complaints very good product. To use and does not leave a caked on look. And covers up blemishes scars. Last for a long time
I think it is a bit pricey and not sure my skin likes it. It feels oily going on.
Thank you for sharing your feedback with us! We tried to call you today but missed you. Please call us back at 8002092718. We understand that finding the right makeup can be a bit challenging, especially when it comes to texture and compatibility with your skin. Our products are formulated with high-quality ingredients, but we know they might not suit everyone. If you're feeling that it's too oily, we recommend trying a lighter application or pairing it with a mattifying primer to see if that helps. We’re also here to assist you in finding a product that better suits your preferences.
I had high hopes for this but, it leaves my face feeling sticky.
The foundation is lightweight with full courage. I like that it makes my face feel soft and silky.
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Evelyn, We have recently tried to contact you but were unable to reach you. We are truly sorry to hear that the product didn’t meet your expectations and that you’re not getting the coverage you were hoping for. For further assistance with the cancellation, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️