On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Difficult to match skin color thru online order process. The color I rec'd - although I did go darker than I usually would - was still way too light for my skin tone
I really enjoy using this foundation. It is light and airy and I can't tell I am wearing anything. It's perfect for work. I'm a nurse and need long wearing make up. I would like it to cover better but it is buildable
Paying was a little confusing. I thought i was buying outright. But I got charged for shipping only. It was hard to chose a foundation color. I ordered wrong. Called Luminess, talked with a beauty specialist. They sent me out another, perfect color
I'm floored that this foundation gives you as much or as little coverage as you want. So easy to apply!
I didn't like that you say one thing and do other. I was going to pay for shipping only then had to pay $44 in advance that I wasn't aware of. It never happened to me before.
Still not sure if I'm keeping the makeup. Not sure it's my style.
I am very impressed with Luminess! The primer prepares my face for the coverage. The brush is perfect for the application. I will buy again because the light, smooth Luminess is my best find in makeup.
I like the fact you guys prompt with the delivery, no other make up product will use on my face but luminess
Love the product and my teenage daughter does as well! Think I will sign up for auto ship 🤗
Well, it doesn't actually cover all of my blemishes at least not like you see on tv.
Hey BARBARA, we have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!
I don't like the packaging product is damaged and the smell os weird
Thank you for bringing this to our attention, we will briefly contact you to resolve this issue.
Haven't used the product yet as I just received it but easy buying experience
I have finally found my match, my coverage, my texture…I LOVE THE PRIMER AND THE FOUNDATION SOOOO MUCH! It feels great and looks great! I wish you would develop a few more colors in the spray blush. Sadly, I did not like the setting powder, so I will be returning that. So happy I took the chance! Thank you!
This foundation and primer is incredible! Perfect match on the color! I love it! It lasts throughout the day and feels like I am not wearing a foundation but has the most amazing buildable coverage!
Easy to understand and very good instructions with your materials.
I try dabbling with the brush and then basically drag the brush across my face. Super dry and you can see it!
It is as if I am not wearing a foundation, so light and easy. No caking, non sticky or heavy.
I did not like it. It looks unnatural. Not what I had expected.And the color looked very pasty.
Hey Beatriz, We have recently tried to contact you but were unable to reach you. We are sorry to hear that the product didn’t work out for you and that it looked unnatural. That’s definitely disappointing when it doesn’t meet your expectations. For further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hey Ioana, We have recently tried to contact you but were unable to reach you. Please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️ It sounds like you saw preauthorization charges on your account. Preauthorization charges are a common practice in the industry and serve as temporary holds to ensure that funds are available for your transaction. These holds are not actual deductions and will be released when the first installment is processed.