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Luminess Reviews Summary
The company's reputation reflects a mix of positive experiences and notable challenges. Customers appreciate the ease of use and effective product application, often highlighting the quality of the foundation and its lightweight feel. However, dissatisfaction arises from issues with color matching, unexpected charges, and difficulties in the return process. Many reviews indicate frustration with customer service, particularly regarding long wait times and unclear communication. Overall, while the product quality garners praise, the company must address customer service and fulfillment concerns to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
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The color is not good for my skin.
I picked tones like I use with current makeup and this is too dark.
These products are easy to you and match my skin tone perfectly.
I like it more than I anticipated. It feels light and smooth. The color match was great too.
It still says my order will be delivered on October 31st, no updates, never delivered. Really angry because no one knows anything. Tracking is not tracking. WTH is going on. Never again will I order from you.
Nice color and coverage. Easy to use and great for travel. Gives a soft and dewy glow!
They sent more than I was expecting and didn't tell me how much it'll cost
Hello Daniela, it was a pleasure assisting you today! Remember, if you ever need assistance, you can always reach out to our customer service team at 800-209-2718.
Color is a little off but the product itself makes you look flawless
Hey Jaymie, It was a pleasure speaking with you today and assisting you with a color match. If you require further assistance, please contact us back at 800-209-2718 and we would be happy to get you taken care of! ❤️
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!
I love my Luminess makeup kit. It gives me my self esteem back. It's the perfect match and it covers my uneven skin, dark spots,melasma.
Luminess will be the only makeup that I'll order from.
Thank you very pleased with my airbrush foundation, I am looking forward to using it daily.
When in contact with someone they weren't very nice - but item received so I guess I'll see how it goes
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!
Ordered the 15 day trial for the spray foundation. Unfortunately I was too sensitive and my eyes burned so I needed to return the products.
Color did not match was too light for my skin tone. Did not cover as described
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!
Not satisfied at all shade is off no return label to return product - also there were other products sent with no instructions on how to use them / looked up on internet under luminess products not even listed.
Hello Judy, it was a pleasure assisting you today, if further assistance is needed please don't hesitate in contacting us back at 800-209-2718.
I had a great customer service when I had to change the shade of my foundation, very helpful!
I don't like the coverage, not to mention its not a match. The concealer doesn't go on smoothly its like its dried out. The foundation doesn't cover well either I wore it 3 times to make sure and I'm still not pleased. Just not a good fit for me!
Hello Moncena, it was a pleasure assisting you today, for further assistance please contact us back at 800-209-2718, and we would be happy to get you taken care of!
I just received it on 1015 2024. I haven't had the chance to try it on.
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!
From the business
Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With over 5 million Airbrush Makeup Kits sold, LUMINESS is the #1 Global Leader in Airbrush Systems and Air Delivered Beauty. Our award winning BREEZE Airbrush System is the first all-in-one device that delivers makeup, haircare, skincare and tanning. With BREEZE, LUMINESS has revolutionized the concept of Air Delivered Beauty as all-in-one beauty tool combining the easiest application of makeup for a flawless skin finish. With its interchangeable stylus attachments BREEZE delivers the added benefit of covering up gray roots and filling in the hairline with its Hair Stylus head attachment and delivering water-based skincare formulas directly onto the skin with its Sk...
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We have recently tried to contact you and was unable to reach you. We deeply apologize for the recent experience you have had and wanted to ensure you are completely satisfied. Please contact us back at 800-209-2718 and we would be happy to get you taken care of!