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Lulu'sReviews 551

551 reviews
lulus.com
chic, professional, evening & party, general womenAge 19-25, 26-45
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From the business

Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!


lulus.com
+1 866-918-5858
USA
Lulu's is part of Lulu's Fashion Lounge Holdings, Inc.
Founded in 1996
Clothing item from Lulu'sFashion apparel by Lulu'sMerchandise from Lulu's clothing lineLulu's fashion product

Business Highlights

General

Parent Company: Lulu's Fashion Lounge Holdings, Inc.
Year Founded: 1996
Target Gender: women

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $35

Returns

Return Policy: not free
Return Instructions: items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed
Return Cost: restocking fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: chic, professional, evening & party, general
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 866-918-5858
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Google Pay, Shopify Pay, Apple Pay

Membership Programs

Rewards Program: TopCashback

How would you rate Lulu's?
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Lulu's Reviews Summary

Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.

service
73
value
71
shipping
76
returns
55
quality
68

We monitor reviews for authenticity

Mexico
1 review
0 helpful votes
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Fast and easy process!
July 8, 2019

Delivery was fast, processing was easy and sizes on point! My experience purchasing at Lulus has been great, love the styles, the quality, only wish prices were a little bit more accesible ;)

Date of experience: July 8, 2019
New York
1 review
0 helpful votes
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Quality at an affordable price
July 8, 2019

Every garment that I have purchased from Lulus has been beautiful, great quality, and true to fit as described in their size chart. The purchases also always arrive in a timely manner.

Date of experience: July 8, 2019
Wisconsin
1 review
0 helpful votes
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I've ordered 3 pairs of shoes (heels) and 3 dresses and all fit like a glove! Shoes are ALL padded and extremely comfortable! This is no doubt my default shopping for clothes, shoes and accessories! Shipping is high priority and packages very well!

Date of experience: July 7, 2019
New York
1 review
0 helpful votes
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Always on point
July 8, 2019

I have many dresses from Lulus and I love them all. The price is right, good quality & fast shipping

Date of experience: July 5, 2019
AG
1 review
0 helpful votes
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Easy online process
July 9, 2019

It was fun to find great products and it made a very easy process to order and return when necessary

Date of experience: July 5, 2019
California
1 review
0 helpful votes
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Good quality items.
July 9, 2019

I ordered several dresses for myself and daughter to wear to a wedding. Unfortunately, none of the dresses fit me but several looked great on my daughter.

Date of experience: July 5, 2019
California
1 review
0 helpful votes
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One purse was stained with a yellow glue looking substance and the strap on the other broke after the first use. Both purses are really nice and I would purchase from here again, just disappointed what I got had flaws like this.

Date of experience: July 3, 2019
Tiffany S. — Lulu's Rep
over a year old

Hello Melissa!

Thank you for sharing your review with us. We're truly sorry to hear that you received these items with quality defects. We're eager to provide a resolution for this, so a member of our team reached out to you privately by phone and email on 7/3/19.

We don't want you to have paid for items that don't meet our high quality standards, so we have fully refunded you for their cost. There's no need to return the purses - that refund has already been issued. As a gesture of apology, we have also sent you a code you're welcome to use to receive a discount on your next order!

We hope we have been able to improve your experience with this purchase, and in turn your view of Lulus as a whole. If you have any questions or concerns, please don't hesitate to respond to our email or give us a call!

Have a great day! XOXO

Hawaii
2 reviews
0 helpful votes
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Lulus is the best!
July 2, 2019

Great quality and fast shipping. I can always count on lulus to have the cutest styles and best prices.

Date of experience: July 2, 2019
California
4 reviews
1 helpful vote
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Always happy
July 2, 2019

Shoes are gorgeous, fashionable, fits well
Love them all
I will od
Rder all my new shoes from you
Another big plus is that your shoes are 1/3rd the price of the designers shoes

Date of experience: July 2, 2019
North Carolina
1 review
0 helpful votes
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Love
July 2, 2019

Love Lulu's! My clothes fit perfectly and they are of great quality! Customer service is always great and responses quick

Date of experience: June 29, 2019
Texas
1 review
4 helpful votes
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Not worth the money
July 31, 2019

I haven't even had my sandals a month yet and the top part broke, definetly not worth it. I'm very irritated about it

Lulu's attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 29, 2019
Tiffany S. — Lulu's Rep
over a year old

Hi Jessakay,

Thank you for sharing your review! We're truly sorry that the quality of these sandals didn't hold up during gentle wear. One of our team members has reached out to you by phone in hopes of finding a resolution for this!

We have fully refunded you for the cost of the shoes to your original payment method, and you should see the funds post back within 3-5 business days. In the meantime, we've also issued you some store credit as a gesture of apology!

We hope we can improve your experience with this order, and as a result your overall view of Lulus as a company. If you have any questions or concerns please don't hesitate to contact us - we'll gladly assist you!

Have a lovely day! XOXO

Maryland
1 review
0 helpful votes
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Very satisfied customer.
July 1, 2019

The red one piece, quarter sleeve pant suit. Great color, soft material, light breathable fabric, well made, and a flattering fit. Good quality merchandise on trend and affordable priced.

Date of experience: June 28, 2019
Colorado
1 review
0 helpful votes
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Perfection
July 1, 2019

The dresses we perfect and very well made. Far better than I expected! Will definitely order from here again.

Date of experience: June 28, 2019
California
1 review
0 helpful votes
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Quick service
July 1, 2019

Although I didn't keep anything I purchased it's an easy shipping policy. Clothes are nice and I think prices are fair.

Date of experience: June 28, 2019
Oregon
2 reviews
0 helpful votes
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Perfect!
July 1, 2019

I ordered a pair of sandals for my mother. Not only did they arrive on time but they fit my mother perfectly and looked exactly like the picture. Very satisfied and I'll definitely be shopping again!

Date of experience: June 28, 2019
Maryland
1 review
0 helpful votes
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The dresser were beautiful and well made. Only has issues trying to find the proper size. But was very satisfied. Returns were easy and refunds posted within a timely manner.

Date of experience: June 28, 2019
California
1 review
0 helpful votes
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I have a very particular body shape & the sizes provided don't work with my body. ( I have size D cups, slim stomach & waist but thick thighs) I did have to get it altered but product was very nice & I loved it.

Date of experience: June 28, 2019
Canada
1 review
3 helpful votes
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I am extremely disappointed in this dress. Cheap looking
Can't mail back without cost which is ridiculous

Date of experience: June 27, 2019
Tiffany S. — Lulu's Rep
over a year old

Hello Debbie,

Thanks for taking the time to leave a review! We apologize for any disappointment with the dress you received. At Lulus we pride ourselves on quality and service, so we don't like to hear that one of our items didn't meet a customer's expectations. We're eager to assist you with this, so a member of our team reached out to you privately by email on June 28th! We would be happy to help you coordinate a return if you do still wish to send the dress back to us. Please feel free to let us know if this is something you're interested in, and we can proceed from there!

Hope to hear from you soon! XOXO

Utah
1 review
0 helpful votes
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Shoes
July 1, 2019

I bought Vegan shoes, but the glue on the sole was from china, The sole was loose and i glued it myself. I don't want anything made in a country thats animal tested. Is the glue on the sole animal tested, I should have sent them back Anne

Date of experience: June 27, 2019
Tiffany S. — Lulu's Rep
over a year old

Hi Anne,

Thank you for sharing your review with us! We're sorry to hear that you received these shoes with a loose sole! We also apologize for any concern regarding the shoe's ingredients. A member of our team reached out to you directly by phone and email in hopes of providing some more assistance!

As your order contained numerous pairs of shoes, we want to confirm which were received with the sole peeling up. This way we can do our due diligence to investigate why this occurred, and also find a resolution for the pair you received! We would be happy to fully refund you for this item, with no need to return it to us, since it didn't meet our quality standards. We have also provided you with some more information regarding our vegan products, and shoe glue specifically.

We hope this helps! Please feel free to respond to our email or give us a call back to let us know which shoes were not up to our standards, and we'll gladly get this taken care of for you.

Looking forward to speaking with you soon! XOXO

North Carolina
1 review
0 helpful votes
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Easy return
June 24, 2019

I had to return a bridesmaid dress and it was so easy to do! Lulus was helpful and made the exchange without any trouble.

Date of experience: June 23, 2019