On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
Similar Brands to Consider
Tragic Beautiful
CurveDream
PinkBlush
Zara
White Fox
Baltic Born
Oh Polly
Civil Society
Avenue
Blondita
River Island
Quince
Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
We monitor reviews for authenticity
The representative contacted me after I left a review (positive) that also included information on a mis-shipped item and delay.
Loved my experience with Lulus. The dresses I got were so unique and I have worn them to multiple weddings. Excellent materials and great design.
Lots of compliments on this grey floral dress, great quality, spoke to representative to make sure about size, she was very pleasant and helpful, will definitely purchase again from Lulu's
I love Lulus - but I really want to be able to pay with two methods of payment at once. It would allow me to use gift cards with odd amounts to pay for my purchase.
The clothes are great quality and always super cute. I've never returned anything to Lulus. I always keep them because they are just as described.
Love the dresses from lulus, reading the reviews always helps me decide on size and all items have been delivered quickly and they all have fit perfectly.
I received my order with no issues. Beautiful dress and fit along with great quality. It looks beautiful on and will be amazing at the wedding in a few weeks! Will be ordering again!
My daughter is 6'2" and finding clothes tall enough can be hard. So far both orders I have placed have been perfect.
When I received my clothes I was pleased with the quality. I was especially happy with the maxi dresses - they were super cute and I love the pockets!
I purchased a dress for my daughter's eighth-grade dance. She tried on several styles and all we're true to fit. Free returns was a fantastic deal. I would definitely look to Lulu's again for future occasions.
Your clothes are wonderful. So far they all fit per size chart, only one top was a little too small in the bust.
Love the dress... it fits perfectly except for being a little long as I am not as tall as the model shown. Nice quality and perfect for my grandson's wedding in August!
It was a beautiful dress unfortunately for me I'm very short and have a medium size breast. The xs dress fit perfectly light wise but it was to small on the breast size. The S size fit me perfectly on the chest but it was way to long even with heels on.
I ordered the dress and waited several weeks after it said it was shipped only to find out it was "lost at the warehouse" and I was never told. Upon calling, it took a bit of work but a new dress was located and shipped out to me. Thought some sort of a discount would have been provided but no consolation for the trouble or delay was given. Luckily I love the dress! Had I not called I would have paid for a product that I never received.
Great service, great clothing. Most everything has been true to size and we've easily and without concern have returned or exchanged what has not fit. We've had a bit of an issue with zippers where they're tight at gathered or banded waistlines but feel that is to be expected.
My order arrived on time and the shoes are really comfortable, however, I have narrow feet but the shoes looks wide and the back flap of the shoes kept irritating my skin but now it's good.
Very disappointed that this dress was ordered for our daughters graduation and Lulus sent the wrong size! Phoned to get correct size sent overnighted but staff said it had to be two day?! I let them know it was a fault of theirs and two day service is a day too late, her graduation can't be pushed back! Please think twice before ordering something especially if it's for a special occasion!
Hi Melissa,
Thank you for taking the time to share your feedback with us. We're so sorry that you received an incorrect item in the original shipment! We're eager to assist you, so a member of our team contacted you privately on 7/10/19 in hopes of assisting further.
As you mentioned in your review, when you initially called us we were unable to provide a replacement for the next day as there is a cut-off for when expedited shipments can be sent by the shipping carrier. As a result, the earliest a replacement could have been delivered using overnight shipping would have been two days later, as it would not be able to ship until the next day. If we had a way to ensure you received the replacement on time we would have gladly sent one - we apologize again that we weren't able to provide a replacement within the time constraints for which it was needed!
We previously refunded your original shipping fee, as we don't want you to have paid for shipping services for an incorrect item. Although the order is outside of our return policy, we can accept it back for a return and full refund to your original payment method! We have sent a pre-paid return label which you're welcome to use to send it back.
At Lulus we pride ourselves on quality and service, so we would like to do something to make up for this. We have issued you two store credits and a coupon to use on your next order as a gesture of apology! We really value you as our customer and we're eager to regain your trust in Lulus as a company. Please don't hesitate to contact us if you have any questions or concerns!
Have a lovely day! XOXO
I bought this dress for my 14 year old daughters graduation, it looked absolutely beautiful on her. Many compliments. She is 5'1" 108lbs and she fit perfect in a xs dress.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
SmartCustomer for Business
Gain trust and grow your business with customer reviews.
Claim your free account
Hi Gail,
Thank you for sharing your review with us! We're so sorry for the delay with your order's shipment. What occurred in this case is that we did ship your package, however the shipping carrier said they did not receive the shipment although it had left our facility. Our system showed that the item was shipped, which is why we were not aware that the shipping carrier did not scan it into their system. As you mentioned in your review, we did provide a replacement item with expedited shipping when you contacted our customer service team. We're happy to hear that you love the dress!
We want to make it up to you, so a member of our team reached out to you privately following your review. We went ahead and applied a discount to your order and refunded you for the added savings! We would also love to help with your next purchase, so we sent you a store credit which will never expire. You're welcome to use it at any time in the future!
We hope we're able to improve this experience, and your overall view of Lulus. If you have any questions or concerns please don't hesitate to get in touch with us. We are in the office daily and would be happy to assist you!
Enjoy the rest of your day! XOXO