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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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I loved the dress, I had to do a few fixes but at the end it was worth it, my engagement pictures came
Up beautiful, I got a lot of compliments because of the dress
Lulus send faulty goods and they refuse to cover the cost to return them so I can reclaim customs charges (I am an international buyer) or refund the customs cost themselves, avoid at all costs.
Love the styles and quality of the dresses I received. Great pricing too!
The quality of the dresses for the price is unbelievable. Everything was true to the sizing noted.
I have returned and rebought many pieces until I got exactly what I wanted. The site gives great feedback and details about each item. I have yet to have a bad experience with the com
I ABSOLUTELY LOVE LULUS CLOTHING!
Their clothes always fit me perfectly, are true to size and look exactly as they do in the photos online. So happy there is a website where I can shop and get exactly what I want! Thank you Lulus, you're awesome!
Great quality, perfect fit. My new go-to for finding outfits or dresses for special events. Definitely will be shopping again soon.
I am not one to purchase things online because I am in between sizes. But I am SO glad I ordered this. It really is true to size according to the size chart. I received so many compliments and it was perfect for my bridal shower. I would HIGHLY recommend it.
The customer service was awesome. They helped me with a return. I absolutely love my dress and I received it within 4 days of ordering.
I've ordered many things from lulus, all great quality and great customer service. I've returned a few items also and it's very simple!
When you have a question the team at Lulus helps with everything. There is no better site than Lulus. They are so helpful and make everything right.
I do not order from any other place.
Top was exactly as pictured, color was just as expected. Beautiful top, fits perfectly. May get all the other colors.
Lulus always has great customer service. My only complaint is that many times all the dresses shrink after being washed, even when you follow the care instructions.
Hi Suriya,
Thank you for sharing your review! We're truly sorry to hear that some of the dresses you've purchased have shrunk when washed. We would love to do something to make it up to you, so a member of our team has reached out via email. We sent you some store credit to help with any future order!
We want you to love every Lulus purchase, so if you are ever unhappy with an item, please don't hesitate to contact our customer service team. We're available via phone, email, and live chat every day of the week and we will gladly help! Thank you again for taking the time to share your feedback with us - we really appreciate it.
Have a lovely day! XOXO
I have been very happy with all the items I have purchased from Lulus. The customer service is excellent. You can return items without any hassle. Lulus clothing is a good value for the price!
Totally recommend them, Excellent quality of clothes and shoes, delivery and the return process is very good.
Great site to shop on, fast shipping and all products came exactly as described! I definitely will be shopping on Lulus again.
Everything I've bought from Lulus always fits perfectly and is always a quality material. I've been purchasing dresses from their site for over 2 years and the quality and sizing of their clothes are always consistent
I purchased this dress for my high school graduation and it was exactly what I was looking for. It fit perfectly and I am happy I purchased it. Would definitely buy another dress from here!
Found my perfect dress for my daughters wedding after an 8 month search and 20 dresses later. Lulu's had exactly what I needed!
My to go to, most amazing, and honest company to shop online with. Their customer service is top notch, and clothes are of great quality. I recommend them to everyone I can. I've never been disappointed in anything I've bought, and always receive compliments when I wear my clothes and shoes as well!
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
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Hi Gareth,
Thank you for taking the time to provide us with your feedback! We're truly sorry that you received a defective item, and we apologize for any frustration regarding international return policies. At Lulus, we really value all of our customers and we hope to improve your experience however we can.
When you contacted our customer service team about this purchase, we did fully refund the order's cost including the shipping fee. We issued this refund without requiring a return, so that you wouldn't need to pay for return shipping. We're unable to cover the cost of return shipping fees since we have fully refunded your transaction and are unable to refund more than was paid.
As customs fees are paid to your country's respective government rather than to Lulus, the refund for those fees would be coordinated by the appropriate agency. We reached out to you directly via email on 6/21/19 to provide more information about how you can request these customs fees are refunded by the shipping courier. In the meantime, we have processed the refund for your order's cost as mentioned prior. As a gesture of apology for this experience, we've issued you a $30 USD store credit which you're welcome to apply to any future order!
We hope to improve your experience with this order, and your overall view of Lulus. We truly do want to help however we can! If you have any further questions or concerns, please don't hesitate to respond to our email.
Enjoy the rest of your day! XOXO