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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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There are so many things to love about Lulus. I have placed so many orders, and have only had two issues (both of which customer service was very kind and gave me options to return, but I chose to keep the items anyway). I'm super leery of any other online store, I actually almost cheated on Lulus today but I didn't like how the other company mislead customers with poor wording in ads. Lulus would never lie to me.
I've never had an issue with sizing or quality of fabric. The only thing I wish was a little more transparent was if they are getting in orders that are out of stock. I know there's the notify me option, but sometimes it just never comes back in stock and that's sad.
One last thing, I just scrolled through the negative reviews on here, and another thing that will keep me loyal forever is how far they go out of their way to turn a negative experience into a positive one. In the age of online shopping, that's actually really freaking awesome.
In summary Lulus is relationship goals... Lulus doesn't mislead or lie to you. Lulus doesn't lie about size. Lulus is always willing to listen to your concerns, and is extremely responsive. Lulus sets the bar for my dating life. And while my dating life may be a wreck, thanks to Lulus I look damn good doing it.
We bought two dresses & a pair of shoes. Both dresses wear just what we expect true to size & just a great fit. Shoes were a bit small so we returned them, the return process was a breeze. Will definitely shop again soon!
Ordering was so easy. I ordered four dresses to try, kept two and returned two. Refund was quickly credited to my account.
The bra and panties were a big hit with my GF! She was so excited that she wore the outfit that evening and received lots of complimentary looks.
They have the best customer service. Understood my issue and gave me a full refund. I'm going to stay loyal to Lulu's forever!
Love the different selection on regular basis. And the quality price ratio is very good. I also like the special offers for VIP customers. I take advantage of those pretty often. Wish it comes with free shipping
Lulus stands up to their quality and word. The clothes are the way they are described and the way they say they will be. They are very thorough in sending u updates about shipping and all. I recommend them highly
I love lulus because of their cute clothes. Some of their stuff is a bit overpriced, but i always see myself coming back.
I've ordered from them multiple times over the past few years (about 5x or so a year, if not more). Whenever i've had an issue, their customer service reps have generally (aside from one that i've encountered) been patient and understanding - which i know is a tough job.
However, i CANNOT forgive their poor quality. I bought the "Airis Nude Suede Lace-Up Heels" last summer for a formal event. When i got them in the mail, i was in love! They were perfect - except when i actually wore them to the event and hours into it, the left strap ripped off. I was confused as to why - since i had only had it on for 2 hours max with no vigorous activity - and had to make due with tying the broken strap around my ankles the entire night.
Today, i had another order #******* arrive. I purchased a $44 skirt, and it came with A HOLE. I went on the live chat and they very nicely gave me 40% off... but I would've been happier if I had received a skirt without a hole.
Long story short, you take a chance when you purchase their clothes - which aren't cheap either. So proceed with hesitation..
my original review had 1 star back in June 2018 and the recent order i placed on Monday is no different.
I was very skeptical about buying at Lulus first, but I took the risk anyways and I loved the results. I got 6 dresses and they were are all great quality, one dress needed lil bit of alteration but other than that Im very pleased with my purchase. I will definitely be ordering more from Lulus.
Either way to low cut in the bust, too short, kick pleat to high or too much skin showing what is a pettie person to wear
I always have a good experience ordering from Lulus. Shipping is usually on time, and returns are fast and easy!
I loved the two dresses that I bought. The zippers were hard to close. One had too much room for cleavage, which I don't have. I literally had to ask my daughter to help we zip up the dress. Use better zippers!
Hi Miriam,
Thank you for taking the time to share your review with us. We're sorry to hear that the zippers on these dresses weren't up to par! We're reviewing this with our other departments to do our due diligence, and see how we can prevent it from occurring again.
We're eager to make it up to you, and a member of our team has reached out via phone and email in hopes of assisting. As a gesture of apology, we've sent you a store credit which you're welcome to use on any future order! We hope this helps. If there is anything further that we can assist with, please don't hesitate to contact us!
Enjoy the rest of your day! XOXO
I just LOVE EVERYTHING I BUY! If you haven't tried purchasing anything from here please do, you will be satisfied. Quality and All is awesome!
Found a great blush trench coat for spring and added a wonderful basic sleeveless black/white herringbone/plaid dress. Both fit well and have added fresh new classics to my work wardrobe.
High quality fabrics and presentation. Shipped quickly and arrived in perfect condition. Great customer service with quick and convenient returns.
Love the quality of all products! Beautiful colors, great materials, excellent styles! I purchased from Lulus, earring, sunglasses, dresses, tops, shoes. Love them all! True to the size! Great prices! I get compliments all the time on all my purchases! I'm recommending all my girlfriends the site. A couple already purchased as well and they love it!
Loved the dresses i ordered! They are good quality for the price and i got a bunch of compliments! One was snug (size medium when i generally wear small in most things.) The others fit well!
Lulus makes it easy to shop. I wish the clothes came faster for regular shipping offered shop runner but returns are easy. I really enjoy shopping at lulus.
I absolutely love Lulus! But I did not like two of the skater dresses. It did not conform to my body like I had hoped. Other than that everything else I've ordered is great quality, functional, and I receive so many compliments! I would love to become a model!
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Hello Carey,
Thank you for taking the time to share your review with us! We're so sorry to hear that you received a defective pair of shoes, and that the skirt you recently ordered had a hole in it. We want to ensure this is taken care of, so a member of our team has reached out to you via phone in hopes of assisting.
We don't want you to have paid for items that don't meet our quality standards, so we have issued a full refund for the cost of the Airis Nude Suede Lace-Up Heels. We have also refunded the remaining cost of the skirt. Depending on your bank's processing times it can take a few business days to see these refunds post back, but you should see them reflect to your bank account soon!
As a gesture of apology, we've sent you some store credit which you're welcome to apply to any future order! We truly value you as our customer, and we're eager to regain your trust in Lulus as a company. If you do have any further questions or concerns, please don't hesitate to contact us. We're in the office daily and would be happy to help at any time!
Have a great day! XOXO