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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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I so love these heels they fit perfect to size, kinda wish I order an 81/2 instead of an 8 but they are so pretty!
I get so many go to outfits from this website! The choices are endless! Oufits for any occasion and beautifully designed. I love LULUS!
We were impressed by the quality and delivery of such a cost competitive product. We will definitely be back
I love the marigold wrap maxi dress. Fits beautifully, fabric is nice. Can't wait to wear it for family photos this summer.
Customer service on the chat feature was great. My order had shipped but I didn't receive notice so they helped me track it down.
I loved how easy it was to order from Lulus! When 2 of my items didn't fit, the process to return and re-order was painless too!
The color is bright red, fit is as needed. I am 5'6", 120 lbs and ordered a size small. I'm so very pleased with this dress and will order again from Lulus.
Very pleased with quality of jumper and dress. Received in 2 days as promised, and only $7.00 for 2 day shipping. An item I returned do to length was free of charge and credited same day as return received, which was 1 business day. Very happy with entire experience. Definitely will shop Lulus again.
Horrible experience Lulus never replace the missing package that never was delivered I paid for clothes that I never received very disappointing
I Love Lulus! I Love the shoes bags sunglasses clothes everything I purchased so far! The quality is good and the price affordable. I just recommended Lulus to my cousin.
I really enjoy Lulus. Shipping is always fast (the free return shipping is nice too), quality of clothing is awesome, customer service is always super helpful, and the design of the site makes it easy to shop. I shop here on a regular basis, and always get great compliments on the items I purchase. I'd recommend Lulus to anyone.
Honestly this company has SLOW SHIPPING!
Tried to get my bridesmaids dresses from here took two times longer than it normally does and I live in the united states. I specifically didn't want it to be signature required because I am never home to accept mail. They don't even give you an option to just have your mail dropped off. Because it came so late it really screwed me. I do NOT recommend this company at all!
Hi Francis,
Thank you for your review. We're so sorry that the shipping of your recent order has taken longer than anticipated! We want to make sure this is resolved for you, so a member of our team has reached out to you privately in hopes of providing a resolution.
Orders placed with standard ground shipping do take an estimated 4-10 business days to deliver, depending on several factors from the shipping carrier such as the volume of packages they're processing, the route the package takes, weather conditions, etc. It looks as though your package was out for delivery on the 4th business day in transit, but the shipping carrier was unable to deliver it as addressed.
We've provided some more insight into this in our email, along with some possible solutions. We would be happy to help coordinate whichever solution is best for you! Please feel free to respond to us at your convenience to let us know how you would prefer to proceed. We hope to hear from you soon!
Have a great day! XOXO
The fabrics were very hot. One of the dressers the zipper stop middle back. Very poor quality for so expensive dress.
Hi Isabel,
Thank you for taking the time to leave a review. We're so sorry to hear that you found the fabrics to be too warm, and that one of the dresses wouldn't fully zip. We never want a customer to be dissatisfied with their purchase, so a member of our team has reached out in hopes of providing assistance! We have fully refunded you for the two items you weren't satisfied with, as we don't want you to have paid for items that aren't of the quality standards we hold ourselves to. We hope we've been able to help. If there is anything further that we can assist you with, please don't hesitate to let us know.
Enjoy the rest of your day! XOXO
The Lulu's website has amazing clothes at affordable prices. Great discounts too! Customer service is spot on when it comes to providing quality service as well.
My order came quickly and everything was just as pictured. Love everything I ordered and can't wait to wear it. I will definitely order again.
I love this place because you can actually see the clothes on "real people" that possibly might have the same body type as you. It makes the shopping experience very pleasurable! Thank you!
Not well made. The shoe looks great on the website but was a very awkward fit. Sadly, these were immediately returned.
Hi Susan,
Thank you for your review! We're so sorry that the shoes didn't fit as expected. We want to improve your experience however we can, so a member of our team has reached out to you in hopes of providing assistance!
Since you have returned them for a refund, we've made sure to also refund your original shipping fees as we don't want you to have paid for the shipping service if you weren't happy with the shoes themselves. We have also sent you some store credit as a gesture of apology. We hope that we've been able to help; if there's anything further that we can assist you with please don't hesitate to contact us.
Have a great day! XOXO
Miranda was so professional AND sweet at the same time. After being unable to print my return label & it had expired by the time I made it to UPS, she sent it in a pdf immediately. She handled my issue in no time.
Cork wedgie strappie sandals fit perfectly and LOVE them. I am size 5.5, so that is hard for me to find a good shoe fit. I had to return clothing items because they were too big. I am very petite. Unfortunately a smaller size not available, because the bodysuit (tops) were adorable and of excellent quality. Lulu's quickly & efficiently processed my order and my return. Excellent experience on my first try shopping on Lulu site.
Overall pretty good experience. The only issue was that free returns were advertised, yet I was charged a return fee when my returns were processed. That is misleading.
Hi Sarah,
Thank you for taking the time to share your feedback. We're sorry for any confusion regarding return shipping! We do offer free return shipping on returns post marked within ten days of delivery, however after that time there is a fee applied for the use of the label. We don't want you to have paid for this service as it was unexpected, so a member of our team has reached out in hopes of assisting! We've issued you a refund for the return shipping cost to your original payment method, and you should see those funds reflected back within a few business days depending on your bank's processing times. We hope this helps! If there's anything else that we can give you a hand with, please don't hesitate to let us know. We'd be happy to assist you however we can!
Enjoy the rest of your day! XOXO
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Hello Pebbles,
Thank you for taking the time to share a review. We're so sorry for any disappointment regarding your order's delivery! While Lulus did initiate an investigation with the shipping company regarding your package's delivery, the shipping company did not honor the investigation. We did want to make sure this is addressed for you, so a member of our team contacted you via phone and email on 5/23/19 to provide assistance.
We issued a full refund for the order's cost to your original payment method on 5/23/19. Depending on your bank's processing times it could take 3-5 business days for the funds to post back to your account from that date, however you should see them reflected on your bank statement. As a gesture of apology, we've also sent you a discount to help with a future order. If there is anything further that we can help with, please don't hesitate to contact us.
Have a wonderful day! XOXO