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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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So many cute an Affordable items. Definitely my favorite online store. I recommend it without a doubt.
Sometimes my orders come really fast, sometimes my order gets shipped from Pennsylvania to California BACK to NORTH CAROLINA and then back to California... I realize that might be a ups problem but when I order a dress for a wedding two weeks ahead of time and it says it will be here in four days and it ends up takes a four WEEKS... it's kind of a bad reflection on Lulus
I have been trying to find dresses for all of my bridesmaids that are affordable and have completely struck out everywhere else. Lulus has a wonderful selection of very affordable dresses. When I found the dress that I liked, it said it was going to be out of stock until August, so I contacted the support staff to see if that date was going to be accurate. Their response time was unmatched, and each of the members of the staff that I communicated with was extremely helpful and answered any questions I had. Thank you so much lulus!
IF YOUR CANADIAN AVOID LULU = SCAM
I ordered 3 dresses from Lulu amount = 297$US. When I went and picked them up I had to 141$Can in duties! Even the guy at post Canada felt sorry for me!
Now, the nightmare is not over I want to return 2 of these dresses so I have to pay another 100$+ to return to them!
By the way it is very important to specify that when you go on their website it mentions 'free shipping' It is not mentionned US only. I have ordered many times from US or Erope and I have never ever seen or heard about a 35% extra fee on your packages
So my dress that was originally about 130$ end up costing 400$! This is insane! I went on the online chat for help, spoke with Alison and Gaby they offered to pay for the shipping fee that is btw 12$!
They also want to give me a credit which I DONT WANT.
LULU, keep your dresses pay me back and prove me you are not a scam
Hi Jessica,
Thank you for taking the time to leave a review. We're so sorry to hear about your disappointment in your experience with this order. We want to help however we can, so a member of our team has reached out to you privately in hopes of providing assistance.
In relation to customs fees such as duties and taxes, these fees are applied by the Canadian government when you import items. As a result, Lulus has no way to predict or control the amount of the customs fees paid to the Canada Border Services Agency. We try to maintain as much transparency about these fees as possible by including as much information as we can about them in the checkout process. If you do make a return, you may be able to apply for a refund of the customs fees' cost through the CBSA.
We have issued you a refund for your original shipping cost to help with the cost of return shipping. Today the team member who reached out to you also applied a 15% coupon to your order, so that we could refund you additional money to help with the cost of return.We hope that this helps to cover the cost of return shipping. If there is anything else that we can assist with please feel free to respond. We really value you as a customer, and we're eager to regain your trust in Lulus as a company!
Enjoy the rest of your day! XOXO
I really liked the dresses, especially for the price. They are pretty good quality and flattering. My one complaint is that it came very wrinkled.
Always on time, lots of options and great quality. Lulus you always come through for me! My go to...
Easy to order. Easy to make returns. My daughter found the exact dress she wanted for her Prom. Even with alterations, it was much less expensive than the major retail stores. Very good quality. She looked beautiful.
Absolutely love all of my outfits that I've purchased from lulus. They're all true to size. Received so many compliments. Customer service are very excellent
The things i looked at were great and represented what then came in the mail, i'd order again! Also prices are way more reasonable than other sites
2 dresses looked way better in the pics, sizes are larger than standard,
So unflattering
Had to pay $130 duty to come in to Canada,
4 outfits fit fine. Customer service refunded shipping and accepted return. Happy with the result in the end.
Hi Kelly,
Thank you for taking the time to share your review! I'm sorry to hear that the sizing of the dresses wasn't as expected. We want to assist with this however we can, so a member of our team has reached out to you via email. We have refunded your original shipping fee to help cover the cost of return shipping, if you would like to send the items back to us.
In regards to duties and taxes, we're so sorry if these exceeded the expected cost. These customs fees are applied by the Canadian government when items are imported. For this reason, Lulus has no way to predict or control the cost of duties and taxes. If you do make a return, the CBSA may be able to refund you for these customs fees. We've sent you the form to do so via email.
I hope that this helps! If there is anything further that we can assist you with please don't hesitate to let us know. We really value you as a customer, and we're eager to regain your trust in Lulus as a company.
Enjoy the rest of your day! XOXO
I recently purchased a lace cami not only did it not fit properly was a bit small even after I purchased one size bigger, it was also torn
Hi Carol,
Thank you for your review! I'm so sorry that the top you ordered didn't fit as expected, and that the item was damaged. At Lulus we pride ourselves on quality and we're eager to resolve any concerns you may have! A member of our team reached out in response to your review, and we sent a replacement item at no additional cost. As a gesture of apology we've also issued you a store credit to help with your next order! I hope this helps. If there is anything further that we can assist you with, please don't hesitate to be in touch.
Have a great day! XOXO
Great customer service.
Liked the website and simple ordering process.
Fast shipping and easy returns.
Would definitely recommend to friends!
Shopping at lulus is always a great experience! The clothing, shoes, and accessory choices are amazing where you can find something for every event and the prices are reasonable. Customer service is great as well.
Lulus has the most creative way to guarantee you get the right size! Make sure you read the reviews, as they'll help guide you in what the fit will be like on someone who has the same body type! This was the #1 reason I shopped here instead of somewhere else. It's hard shopping online when you have a very specific body type, but Lulus makes it easy!
I am very happy with jumpsuit. Having reviews and pictures by real people with their take on size made ordering the correct size a snap. Will definitely buy again and again
I bought a dress from here with the mindset of it not being how people said it would be but when I received it & tried it on the dress was exactly how the website said it was. The only thing was that I got an xsmall because I'm 5 ft and I just had to get the length altered cause it was really long.
I love Lulus and love my every shopping experience with them! Good quality, helpful staff and online advisors are so professional!
Pretty! Wore it to a wedding and it fit me perfect. Just go off the measurements and you'll be fine.
Great fabric and quality vibrant colors and a wear anywhere dress. Love it is an understatement. Wish you all had more in your design line.
The product and quality of the dresses I have bought have not let me down and they arrive on time. I always get a complement on the dresses I get.
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Jessica,
Thank you for taking the time to leave your review. We're sorry for any disappointment regarding the delivery times for free ground shipping. We never want a customer to be dissatisfied with their experience, so a member of our team has reached out in hopes of providing assistance.
You're correct that the shipping carriers ultimately determine when the package will arrive based on their volume, the route the package takes, and other factors. With that said, we do strive to have packages delivered as close to their estimated arrival date as possible!
Since orders placed with ground shipping do take an estimated 4-10 business days to deliver once in transit, we offer several expedited shipping methods. We've sent you some store credit to help cover the cost of 3 business day shipping on your next order! We hope we've been able to help provide some more insight. If you have any further questions or concerns, please don't hesitate to contact us!
Have a lovely day! XOXO