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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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I ordered a dress and it fit well and looked very nice, but after wearing it once it had ripped at nearly all the seams (and not because it was too small). I called to see if something could be done about this, because I feel like a dress should last more than just one wear. The woman who helped me was very nice and extremely helpful and shipped me a new dressed and gave me a label to send back my defective dress. Definitely the best customer service experience that I've ever had.
Lots of cute numbers to choose from! Various price options too! Reasonable prices and quick processing and shipment times.
We really put the customer service department to the test, unintentionally. Our first order my daughter put the wrong address, we didn't realise until the package was in transit, they were instantly on it and called the delivery driver and got the address changed. Our second order was fine, but I needed to extend the refund policy as I was taking the order to the U. K. and I needed more time for the returns. They were brilliant, extended it and were pleasant and courteous. Fantastic! I can't compliment them enough. I also love love love the website, seeing how the clothes look in the people that have previously bought them, it's a super idea and works so well!
Lulus is a great store and my dress came very quickly and is very nice. The website is easy to navigate and I like it
We had an issue with one of the dresses we ordered. The customer service person was so helpful and caring. She immediately shipped out a new dress to be there in 2 days for my daughter to have in time for her dance.
Always love the pieces I buy at Lulu's! The prices are incredible and the product quality is amazing!
I'm really loving my pretty red shoes. I've gotten so many compliments on them. They're very comfortable and can add a bit of color to your outfit.
Bought for a wedding as all guests had to wear white! It was perfect! So much more adorable ON than I could have ever imagined! It lays beautifully and love the "fit and flare" skirt! LOVE LOVE LOVE!
I have ordered 3 items from Lulu's and each had met or exceeded my expectations. Beautiful garments, great quality, easy ordering, and prompt delivery. I even exchanged one dress for a smaller size and the process was easy and fast!
Wonderful experience! Great return process! Lulus is one of my favorite online stores to shop. Would recommend to others
I love Lulu's style and the service is so good.
I love the new colors they bring in every month. They're clothing is colorful and bold. I love it!
Item arrived fast and quality superb
I would order again from Lulus
And recommend to a friend
Thank you for service.
The dress was beautiful but it has many details. It came broke in one side. Couldn't return it because it was final sale.
Love, love, love my bag! Perfect for spring/summer... most of the year, here in Miami. It has lots of room for all my stuff, the color is delicious and I'm constantly stopped and asked where I got it... Lulus, of course!
Love shopping with Lulu's! My favorite store by far with great customer service. Never a bad experience.
All the dresses fitted right to all the girls the only thing we need to fix is the length in all of them and they are 8 dresses but from the body they are great fit
One of the dresses was not done properly, the stitching was inside out. The other dress is fine, however, it is a little big. The romper is also big and will have to be altered. I did my measurements before I bought the items and none of them fit properly. This is the first time this has happened.
Hello Sophia,
Thank you for your review! I'm so sorry to hear that you received a defective item, and of your disappointment regarding sizing. We want to help with this, so a member of our team has reached out to you via phone and email in hopes of assisting.
I do see that you have returned the defective dress, and a full refund has been issued for its cost. We appreciate you taking the time to contact our customer service team about this, as it has allowed us to do our due diligence in investigating why you received a defective item. This also allows us to take steps to prevent it from occurring in the future.
At Lulus we pride ourselves on quality and service, so we want to do something to make this up to you. We've sent you a store credit as a gesture of apology, and to help with your next order! This credit never expires so you're welcome to use it any time in the future.
If you would ever like assistance with sizing, we have fit experts in the office daily. Whether you're unsure of which size to order altogether, or just wanting a second opinion, we would be happy to help! Our fit experts are here to make sure you can shop with confidence in the products you're purchasing.
I hope that we've been able to help! If you do have any further questions or concerns, please don't hesitate to contact us. We would be happy to help however we can!
Have a lovely day! XOXO
When I first ordered the dress, there was a hole in the side at the seam. I had been planning on wearing the dress to a wedding that coming Saturday. Got in touch with their service reps and they overnighted another dress for me just in time for the wedding! The dress is beautiful! Great quality and great customer service. I would definitely recommend them and buy again.
I am always a bit skeptical ordering clothes online that appear to be well made AND affordable but Lulus did not disappoint. I ordered 3 evening gowns to choose from for an upcoming wedding. They all were delivered in a timely manner and when I shipped the other 2 dresses back there was no hassle in getting my money back. I will order from here again, for sure.
Inexpensive but good quality- super cute selection for all sorts of occasions. Sizing is slightly off, I have sizes ranging from medium to XL that all fit but I think just because different brands that they carry.
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
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Hi Daniela,
Thank you for sharing your review with us. I'm so sorry that your dress was damaged! We don't want you to have received a defective product, and we're eager to provide a resolution for you. One of our team members has reached out to you to offer a couple of solutions.
If you would like to return the dress, we can definitely coordinate this for you.We have sent you a pre-paid return label you can use to send the dress back to us. Alternatively if you'd like to keep the dress, we'll apply a discount to its cost as a gesture of apology!
Please feel free to respond to us at your convenience to let us know what you'd prefer, and we'll make sure to get this taken care of for you as soon as possible. I apologize again for the inconvenience with this - we really value you as our customer, and hope to regain your trust in Lulus as a company.
Hope to hear from you soon! XOXO