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business logo of Lulu's

Lulu's

lulus.com
chic, professional, evening & party, general womenAge 19-25, 26-45
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From the business

Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!


lulus.com
+1 866-918-5858
USA
Lulu's is part of Lulu's Fashion Lounge Holdings, Inc.
Founded in 1996
Clothing item from Lulu'sFashion apparel by Lulu'sMerchandise from Lulu's clothing lineLulu's fashion product

Business Highlights

General

Parent Company: Lulu's Fashion Lounge Holdings, Inc.
Year Founded: 1996
Target Gender: women

Shipping

Shipping Cost: $5.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $35

Returns

Return Policy: not free
Return Instructions: items must be in new, original condition with all vendor tags attached and must not be worn, used, altered, or washed
Return Cost: restocking fee

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: chic, professional, evening & party, general
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, phone, email
Support Phone: +1 866-918-5858
Support Email: [email protected]

Payment Options

Payment Methods: card payments, PayPal, Google Pay, Shopify Pay, Apple Pay

Membership Programs

Rewards Program: TopCashback

How would you rate Lulu's?
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Lulu's Reviews Summary

Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 69th among Women's Clothing sites.

service
73
value
71
shipping
76
returns
55
quality
68

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Beautiful Dress!
April 25, 2019

I loved the color and the cut! I only had to get it hemmed at the bottom, but that's because I'm short

Date of experience: April 25, 2019
California
1 review
0 helpful votes
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Easy returns
April 25, 2019

The fact that returns are so easy makes me want to shop there. Also all the clothing I have purchased has been the best quality

Date of experience: April 25, 2019
Arizona
1 review
1 helpful vote
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Amazing clothes!
April 25, 2019

The service is amazing and all the clothes are extremely cute and great quality! If I ever had any questions they were always fast to answer and very nice.

Date of experience: April 24, 2019
Delaware
1 review
0 helpful votes
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Love everything on this site! The clothes fit true to size and the material is great. Really easy to do returns and someone is always on to respond back if I need help.

Date of experience: April 24, 2019
California
1 review
0 helpful votes
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Love Lulus
April 24, 2019

I love the clothing! The return process is super easy. I usually purchase several outfits, try them on, keep some and return the rest. It is totally hassle-free. Lulus responds quickly and efficiently.

Date of experience: April 24, 2019
Minnesota
1 review
0 helpful votes
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Bridesmaid dress
April 24, 2019

I got my bridesmaid dress from here for a wedding that was moved up. The dress we well priced, fit correctly to their sizing chart, and arrived fast!

Date of experience: April 24, 2019
New York
1 review
0 helpful votes
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I love lulus
April 26, 2019

I love everting about lulus expect that they don't have the app yet and the return label should be free.

Date of experience: April 24, 2019
Texas
1 review
0 helpful votes
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Easy shopping
April 24, 2019

Good quality clothing, easy check out, fast shipping and free returns. I have been shopping at Lulus past 3 years, never had a problem. Costumer service always helpful and friendly.

Date of experience: April 24, 2019
Illinois
1 review
0 helpful votes
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A Favorite!
April 24, 2019

This site is awesome, easy to shop, get outfit ideas or just browse. I check in almost daily. It's easy to look at past purchases, create new outfits or remember an oldie but a goodie. There customer service is excellent, and returns with an account credit of 5% is genius.

Date of experience: April 24, 2019
Texas
1 review
0 helpful votes
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Love Lulus
April 26, 2019

I recently ordered a dress used as a Bridesmaid dress it fit perfect but the hem on it kept twisting I don't know if I just recieved a defective dress or what but I spent the whole night adjusting my dress other than that I always order from Lulus and my orders are always more than perfect

Date of experience: April 24, 2019
South Carolina
1 review
0 helpful votes
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Love Lulus!
April 24, 2019

It is always an amazing experience ordering or completing returns with Lulus. Staff is extremely professional and always helpful.

Date of experience: April 24, 2019
Illinois
1 review
0 helpful votes
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Work clothes
April 24, 2019

I love Lulus, I get 90% of my clothes there. Always cute, and easy to return /exchange if need be. Usually have great coupon codes, especially if you are a VIP!

Date of experience: April 24, 2019
Colorado
1 review
0 helpful votes
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Cute outfits at great prices
April 24, 2019

I've been really happy with everything I've ordered from Lulu's. Sizes have been true, great prices, ship quickly, and lots of compliments.

Date of experience: April 24, 2019
New York
1 review
0 helpful votes
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The wrong dress was sent to me and when I returned it to them Lulus had said I returned a dress which did not belong to them. Which made me so confused since that was the dress that was sent in the first place. I thought I would have had a problem getting back my refund, but no issue at all! The customer service representative I talked to was so nice, upbeat and had a great attitude!

Date of experience: April 24, 2019
Tiffany S. — Lulu's Rep
over a year old

Hi Chun!

Thank you for taking the time to leave a review! I am so sorry to hear that you received an incorrect item. I appreciate you bringing this to our attention, as it allows us to take preventative measures so it doesn't occur in the future. I'm glad that you got in touch with our customer service team, and I see that we have issued you a full refund for the item! We've also sent you some store credit to help with your next order! If you need any further assistance, please don't hesitate to be in touch. We're in the office daily, and we would be happy to help you.:)

Have a beautiful day! XOXO

Melanie R.
Pennsylvania
1 review
0 helpful votes
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Amazing keep up the great work!
April 24, 2019

I ordered my wedding dress. I ordered wrong size. But the returning and exchanging was easy. Also the online chat was very helpful. I will definitely be ordering from here again.

Date of experience: April 23, 2019
New York
1 review
0 helpful votes
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LOVE LULUS
April 24, 2019

Always a pleasant experience shopping on Lulu's. I actually ordered my wedding dress from here a couple years ago. I order many items I need on here. Their reviews of the items always help me chose the perfect size. Returns are super easy! Prices are reasonable!

Date of experience: April 23, 2019
Michigan
1 review
0 helpful votes
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Jumpsuit WOW!
April 24, 2019

Loved the color and fit of my jumpsuit. The material was great as well. It was perfect for the "shades of blue" birthday party i attended.

Date of experience: April 23, 2019
Pennsylvania
1 review
0 helpful votes
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Very satisfied
April 24, 2019

Would definitely buy from them again! A very positive buying experience! Fast delivery, dress is beautiful!

Date of experience: April 23, 2019
Virginia
1 review
0 helpful votes
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Love everything about Lulus, you will never be disappointed! Their quality is really good as so is their customer service, very helpful and prompt!

Date of experience: April 23, 2019
District of Columbia
1 review
0 helpful votes
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Great service
April 23, 2019

Received great
Service
When I called
Regarding a promotion.
Love
My
Stuff
And the service. My things arrived quickly was overall happy with everything

Date of experience: April 23, 2019