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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 68th among Women's Clothing sites.
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Bought this as a reception dress. It fit true to size. Quality was fantastic. The adjustable straps made it easy to get the appropriate length (floor skimming in the front). It was such a romantic dress. Sadly I never got to change into it, so I returned it.
Their quality has gone down unfortunately. I have shopped on LuLus site for several years, but their material quality has gone down, and prices have gone up! Wrap dresses are always odd fitting, and only look good in the photos because they pin then in the photoshoot. I am going to take a break from an future orders till they get their stuff back in line!
The back is up too high, the straps wear out quickly, aren't very comfortable. I'm usually a size 7. I had to buy another pair because it was way to big. So I bought a size 6.5. Come to find out I needed a 6. But the quality and going through the whole process just wasn't worth it. Only needed it for one night and I wasn't going to buy ANOTHER pair.
Hi Asia,
Thank you for taking the time to give us your feedback! I'm so sorry to hear that the shoes you ordered didn't meet your expectations. We want to help with this however we can, so a member of our team has reached out to you via phone and email. As a gesture of apology we've sent you a store credit to help with your next order, too! If there is anything further that we can assist you with, please don't hesitate to be in touch. Thank you again for your review.
Enjoy the rest of your day! XOXO
Placed order a week before I needed item and paid for 3 business day shipping. Item was "preparing to be shipped" the day before it was "guaranteed" to arrive.
Hello Courtney,
Thank you for your review! I'm so sorry that you didn't receive your order as scheduled. This is not the standard to which we hold ourselves as a company, and we'll be investigating this further to prevent it from occurring in the future. Following your review, a member of our team reached out to you in hopes of providing assistance!
We had your order shipped out with overnight shipping, and it was delivered on 4/12. We have also refunded your original shipping cost, and sent a $25 store credit as a gesture of apology. I am truly sorry that your order was not fulfilled as expected, and I hope that we can regain your trust in Lulus. If there is anything else that we can assist you with, please don't hesitate to be in touch.
Have a lovely day! XOXO
Great material. Beautiful color. And true to size. Fast shipping and easy website to order off of. I would order from here again. Overall very happy with my purchase
Two items I bought looked better in the photos. Fabric was thin and Leopard print skirt looked like a slip. I'll wear it once or twice so that's worth it for the price of what $16. The burgundy dress is an inferior cut and looks awful on me. But it was also very inexpensive so this was a cheap gamble but not going to try it again.
Hi Rachel,
Thank you for your review! I'm so sorry to hear that you weren't satisfied with your recent order. We never want to leave a customer dissatisfied with their experience, so one of our team members has reached out to you via phone and email in hopes of providing assistance. We would be happy to help coordinate a return if you'd like to send these items back to us. Please don't hesitate to contact us with any questions or concerns. We're eager to help however we can, as we'd like to regain your trust in us as a company!
Hope we hear from you soon! XOXO
You will never find anyone with the same clothes you are wearing. Their products are unique. They are my online boutique.
My daughter is not a big dress gal, so she wanted a jumpsuit to wear for her 8th grade graduation. You had a huge selection and they come in xs that fit her perfectly.
I love the clothing, its great quality and everything ships quickly. I also love that the dress reviews are detailed, it helps when choosing sizes.
Hi everyone,
I made my first order on Lulus website and was so excited to receive it until I got the notification by my post office that I had to pay extra 71EUR of taxes and duties... Yes, I live in France. I did not think about checking any reviews on internet before ordering so I was not aware of this at all... This was such a bad new for me even though I tried out the outfits and dresses I bought and that they fit me perfectly... I mean I was ready to pay this price for clothes even if it is already super expensive in my opinion, but knowing that I will have to pay duties/fees every time I will order is clearly cooling me down about my next purchases on Lulus...
So this will happen to you if you ship your order outside of the USA obviously!
Regards,
Laurene R
Hi Laurene,
Thank you for taking the time to leave a review! I'm sorry to hear that the duties and taxes applied to your order were more than expected. These customs fees are applied by your respective government when you import items, and Lulus has no way to predict or control them. We do provide information about customs fees on our website at the time of purchase.
We don't want to leave you feeling dissatisfied with your order, so we have reached out to you via email in hopes of providing some clarification. We have also issued some store credit, in hopes of helping with a future order! If we can be of any additional assistance please don't hesitate to be in touch with us. We would be happy to help assist however we can!
Have a lovely day! XOXO
I bought two expensive dresses, both horrible and of terrible quality, one of them was so ugly that I never used it and the other one after two months of use and after 5 or 6 sunsets, it broke and the fabric was stunk. I do not recommend this store. I did not make the refund because I made the purchase from Mexico and paying the shipping and the customs expenses was very expensive. Zero recommendable.
Hi Gloria,
Thank you for your review! I'm sorry that you weren't happy with the quality of the items you purchased. As soon as we received your comment, a member of our team reached out to you via email in hopes of providing assistance. We have fully refunded you for your order's cost in store credit, so that you don't have to worry about making a return. In regards to customs fees, these are applied by the Mexico customs department when you import items, and are not related to Lulus. I hope that we have been able to help with the items you purchased. We never want a customer to be dissatisfied with their order, and we're eager to make it up to you. Please let us know if you need any further assistance.
Have a lovely day! XOXO
I purchased two RVCA dresses through Lulus. One was not quite what I was expecting (looked nothing like the model once it arrived-very baggy!) and I sent it back. I don't love that Lulus charges $7 for return shipping. It is a bit extreme for a dress that wasn't as advertised on their website. Otherwise, I have been quite pleased with all of the items I have purchased through Lulus.
Let me start by saying I haven't even received my order yet but I would already order from them again. I received an email from UPS stating that my order had been delivered. I was home at the time it was delivered and we also have cameras and a UPS truck never came to our door. I called the company and without question they already shipped me out a replacement dress. Just the fact that their customer service was wonderful I would order from them again. I cant wait to receive the item, which will be here before the end of the week!
Lulus has Awesome fashions, reasonable prices, good quality.
I have shopped Lulus frequently for the past few years and I will likely continue to do so.
Hello Nickole!
Thanks for your review! I'm so happy to hear that you've been happy with our pricing, and product quality! If you ever need assistance with an order, please don't hesitate to be in touch with us. We're in the office daily and would be glad to help you however we can.:)
Thank you again for taking the time to give us your feedback! We truly appreciate it, as we're always striving to provide the best possible online shopping experience and comments such as yours help us to do so.
Have a great day! XOXO
Service was fine, it's hard to identify what size you are and a lot of products look a lot different in real life than on the model. I always have a hard time identifying my size from LuLu's - even if I bought something before that fits. Size seems to vary greatly by item. However, it was easy to return and I got my money back quickly.
My dress didn't fit but I love this site and there 100% reliable the dress was pretty but didn't go to me.
Hi Desiree!
Thank you for taking the time to share a review! I'm happy to hear that you find Lulus to be reliable! I am sorry, however, that the dress you ordered didn't work out. I do want to let you know that we have fit experts, and a stylist team, in the office to help with any future purchases. Please feel free to chat in or send us an email, and we would be happy to assist you! We want to do whatever we can to make sure you're completely satisfied with your purchase.:)
Thank you again for your feedback! We really appreciate it, as it helps our Lulus community.
Have a beautiful day! XOXO
I was traveling and didn't get a chance to try on the coat I purchased. When I did, I found the pockets to have an odd placement. I was charged a fee for initiating the return 3 days past their guidelines. I won't shop there again.
Hi Christine,
Thank you for your review! I'm sorry to hear that you weren't satisfied with the coat you purchased. At Lulus, we never want a customer to be dissatisfied with their order experience so a member of our team has reached out to you via phone and email in hopes of finding a resolution!
We completely understand that travel can delay the return process, so we have waived the return shipping fee on your order and had this amount refunded to your original payment method. The refund will be issued within 24 hours, however it may take a few business days to see this post back to your bank account depending on your bank's specific policies. We've also issued you a store credit in hopes of helping with a future order!:)
I hope this helps. If you have any further questions or concerns, please don't hesitate to respond to our email or give us a call at 866-918-5858. We would be happy to assist however we can.
Have a lovely day! XOXO
I have purchased several dresses for less than $100 and they all look and feel great!
I have a photo to share from an event in Colorado last week! I'm in the red dress purchased right off Lulus.com
Hello Sonya!
Thank you for taking the time to share your review with us! I'm so glad to see that you love your Lulus dresses! We really do strive to provide quality items at all price points, so it's great to hear that you've been satisfied with your purchases. Thank you again for your review, and for sharing this lovely picture!
Have a wonderful day! XOXO
Most of their items are made in low-wage countries, the quality is poor and won't lost. For the price, I would also expect the items to arrive on time and be the correct size. I ordered a shirt for a trip to Italy, it arrived after 3 weeks two sizes too big. I didn't have time to exchange it before mg trip. They refunded me, however without the shipping cost. They gave me a $15 credit, which is abysmal when considering it wouldn't include free shipping. This company is not worth it, cheap, overly trendy garbage that will last you maybe one season if you're lucky.
Hi Ali,
Thank you for taking the time to leave a review! After receiving your review, we did reach out to you via email. We never want a customer to be dissatisfied with their ordering experience, so we hope we can help!
I'm truly so sorry that you received an incorrectly sized item in your order. I appreciate that you brought this to our attention so promptly after receiving your order, as this allowed us to make our quality control team aware of the discrepancy so that we could address it internally. As you mentioned, you did return this item and we refunded you in full for its cost on 12/20/2018. I did that you stated you were refunded without the shipping cost. It looks like your order was placed with free shipping which is why there was no shipping cost for us to refund. I hope this helps to provide clarification regarding the refund!
In hopes that we can do something to make this up to you, I upgraded the shipping on your new order at no additional cost! Rather than the free standard shipping your order was placed with, I'll have your package expedited at no cost to ensure it delivers to you by the end of this week! At Lulus we pride ourselves on quality and service, so we never want to cause any inconvenience for our customers. In hopes that I can help with your new purchase, I also applied a 20% coupon to it for you. This way, you can receive the best discount available!
Lastly, I saw you have some concerns about purchasing items made internationally. While we pride ourselves on the quality of all of our items, I completely understand preferring to purchase items made in the USA (it's my personal preference, too)! We do have a wide selection of items made domestically, which you can browse by searching "Made in the USA" on our website.:)
I hope this helps to improve your overall experience, and in turn your view of Lulus. I'm eager to make up for this past experience, as we really want to regain your trust in us as a company! Please feel free to respond to the email we sent if you have any questions or concerns - we would be happy to help.:)
Have a great day! XOXO
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lauryn,
Thank you for your review! I'm sorry to hear that you haven't been satisfied with the quality or fit of your recent purchases. We really value you as our customer, and want to help with this if we can. A member of our team has reached out via phone and email. We've also issued a store credit to your account in hopes of helping with your next order!
At Lulus, we're always making efforts to provide the best possible online shopping experience. Feedback such as yours is truly important to us, as it helps us to make improvements wherever we can. If there's anything we can assist you with, please don't hesitate to contact us!
Have a lovely day! XOXO