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Lulus.com is the style destination for trendsetters worldwide! Fans covet the popular Lulus label, emerging designer mix, and favorite go-to brands!
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Lulu's Reviews Summary
Lulu's has a rating of 3 stars from 551 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lulu's most frequently mention live chat, free shipping and online shopping. Lulu's ranks 69th among Women's Clothing sites.
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Delivery is on time. A fantastic fit, the fabric is of good quality material and I love the way it look on me and not mention your package is impressive.
Shopping online with Lulu's was very easy and quick. I had my items in my possession in a super reasonable time and didn't have any issues whatsoever. I will definitely be ordering from Lulu's again!
Hi Noelle,
Thanks for sharing your feedback with us! I'm so happy to hear you were happy with your order experience, and that you were satisfied with your items. We really appreciate you taking the time to leave a review!
Have a lovely day! XOXO
Everything fit to size and looked even better and more high quality in person. Never disappointed xoxoxo
Hello Amanda!
Thank you for your review! I'm so glad that your items fit true to size, and that the quality exceeded your expectations! We appreciate you taking the time to share your feedback, as it helps our Lulus community.:)
Have a lovely day! XOXO
I just love this lamp thed design is sleek and it is smallrer than ehat I have seen. No assembly. Made it so easy,
Hi Richard,
Thank you for taking the time to share a review! I'm happy to hear that the item you purchased exceeded your expectations. If you need any assistance, please don't hesitate to let us know. We appreciate your feedback!
Enjoy the rest of your day! XOXO
Adorable & well-made items at good prices. Easy customer service/returns to deal with. Excellent selection. All my style. Sizes are generous. Good materials, most wash well.
Hello Kristin!
Thank you for taking the time to leave a review! I'm happy to hear that Lulus is your favorite site - we love having you as a customer! If you ever need assistance, please don't hesitate to be in touch. We'd be happy to help with anything you may need! We appreciate you sharing your feedback, as it helps our Lulus community.:)
Have a great day! XOXO
The clothing was higher quality than I expected and they have such fun stuff! Also the sales can't be beat.
Hi Marcella!
Thanks for taking the time to share your feedback! I'm so happy to hear that you found Lulus easy to shop with, and that you were satisfied with your new clothes! If there's anything we can assist with, please don't hesitate to be in touch. We appreciate you leaving a review!
Have a wonderful day! XOXO
I had an issue with Lulu's the first time-- and posted about it. Their customer service team got in touch and helped out-- indicating they wanted me as a return customer. So I did end up taking the bait and ordering again. My item has been "untrackable" since it cleared Canadian customs. I have contacted their customer service only to be told that they can't do anything on their end-- no responsibility to customers for ensuring the goods arrive? It has been 21 days since I placed the order- this is unlike any other experience I've ever had with an American retailer before. Will NOT be ordering again- and hope my goods arrive because it seems I have no options except to wait and hope.
Hi Tatyana,
Thank you for taking the time to leave a review! I'm so sorry for the disappointment with your order. After receiving your review, a customer service supervisor did reach out in hopes of finding a resolution. We applied a 20% coupon and refunded your original shipping to help offset the cost of duties and taxes, which are applied by the Canadian government. We also issued you a full refund for the top which arrived with signs of wear, and are taking steps to prevent this in the future with our quality control team. Additionally, we sent you a $25 store credit in hopes of helping with your next order!
We truly appreciate your feedback, as we're eager to provide the best online shopping experience we can, and reviews such as yours help us to do so. If there's anything else we can help with, please don't hesitate to be in touch. We would be happy to help however we can!
Have a lovely day! XOXO
I needed a dress for a wedding and the bride recommended Lulus. The selection is wonderful and the return process was easy. I ordered numerous dresses and kept my favorite. I highly recommend Lulus!
Hi Cristina,
Thanks for leaving a review! I'm happy to hear that you were able to find a new favorite dress for the wedding! We do strive to carry a wide variety of products, and make the ordering process easy - from purchase to return. I appreciate you taking the time to share your feedback!
Enjoy the rest of your day! XOXO
I have been a customer with lulus for a few years now and have never had a bad experience! Their customer service is excellent and their products are great!
Hello Heather!
Thank you for taking the time to share your feedback. At Lulus, we really value our customers, so I'm so happy to hear that you've been shopping with us for years and have had good experiences! I really appreciate you leaving a review, as it helps our Lulus community!
Have a wonderful day! XOXO
Love the ease of the site, but most importantly how they use their reviews as a major shopping tool. Love seeing other customers in the product for more relation.
Hi Alexia!
Thanks for leaving a review! I'm so happy to hear that you love the ease of our site, and that you've been able to utilize other customer's reviews! You're absolutely right - those reviews are such a handy tool when shopping. We feel lucky to have a community of customers who want to help each other out, and we appreciate you doing the same by sharing this feedback! Please let us know if you ever need a hand with anything - we'd be happy to help.:)
Have a beautiful day! XOXO
The shopping experience with Lulu's was fine. The sizing doesn't make sense. An XL is listed as size 8-10 which is definitely not extra large.
Hi Teresa,
Thank you for taking the time to share a review! I apologize for any confusion regarding our size chart. Lulus does carry junior's sizing, so our clothes fit a bit smaller than standard women's sizing. An x-large in our items equates to a size 14 in standard numeric sizing. If you ever need assistance finding the right size, we have fit experts in the office daily from 5:00 AM - 9:00 PM PST! We're available by phone, email, or chat. We would love to help you shop confidently, so please don't hesitate to be in touch! Thank you again for your review!
Have a lovely day! XOXO
Extra charges!
I ordered 7 outfits on lulus.com. The total was 375.00 US dollars. Converting to Canadian is never fun but I was excited for my purchases. I was SHOCKED when I went to pick up my order from the post office that I had to pay an additional 135.00 to receive my package. This is extravagant. I order online often from other sites and have never encountered anything like this. Extortion. I will NOT be ordering from this company again... and if you are from Canada or anywhere outside of the USA I would seriously reconsider your purchase. The savings do not equate.
Hi Shauna,
Thank you for taking the time to leave a review. I am so sorry to hear that the customs fees exceeded the expected cost upon delivery. Customs fees such as duties and taxes are applied by the Canadian Border Services Agency when items are imported. As they are applied by your country's government, we have no way to control or predict their cost so it's disappointing for me to hear that they were more costly than expected.
I reached out to you via email regarding your order, in hopes of helping as much as I can! I refunded your original shipping fee and applied a 20% coupon code to your order in hopes of helping to off-set the cost of these duties and taxes. I've also sent you a $25.00 store credit as a gesture of apology.
I hope this helps. If you do have any further questions please feel free to respond via email, and I'll gladly assist you! We really appreciate you sharing your feedback, as we're always trying to find ways to improve the online shopping experience we provide.
Have a lovely day! XOXO
I ordered 4 items and sent 3 back. I got an email that stated they received my return, however I noticed I only got refunded for 2 of the 3 items. When I called they told me they didn't receive 1 of my items. I told her I sent them all together and remember packaging the box. She immediately got defensive and told me the box had not been tampered with' and told me she would gladly give me store credit. Why would I want store credit after this? Ive never had a company try and pull this on me. Since then I've emailed in and it's still the run around, but they keep telling me my store credit will never expire. Too bad they weren't this quick to give a proper refund.
Hi S O,
Thank you for leaving a review, and thank you for taking the time to speak with me on the phone. I wanted to extend my apology again - I'm truly so sorry for the frustration this return caused. I also wanted let you know we will be taking action to make improvements to our customer service. I can confirm that I did refund your original payment method for the shoes in reference. I do hope this helps, but if there's anything else I can assist with please don't hesitate to be in touch.
Enjoy the rest of your day! XOXO
Really great customer service; quickly fixed a small issue and went above and beyond to resolve it. Definitely will continue shopping with Lulus.
Hi Jessica,
We appreciate you sharing your feedback with us. I'm truly so sorry to hear of your poor experience with our customer service team. This is not the standard to which we hold ourselves, and I assure you we'll be taking action to prevent this from occurring in the future. A supervisor has reviewed your order and contacted you via phone and email in hopes of providing assistance. We've sent you a prepaid return label so that we can refund you in full to your original payment method when you return the items. Additionally, we've sent you a $15 store credit for a total of $25 store credit in hopes that we can help with your next purchase. If you have any questions, please don't hesitate to be in touch with us.
Hope to hear from you soon! XOXO
I ordered my two bridesmaid dresses and planned on ordering my entire destination wedding wardrobe from Lulus. But what I did not know was that my two dresses totaling $160 American would be taxed with duty at 50%. I was not told that the package I paid tax on and shipping fees already would cost me another $80. Never have I ever in all my years of online shopping been charged duty from a clothing brand. Lulus posts their receipt on the outside of the box so that no matter what it will be stopped at the boarder and charged duty.
When I contacted Lulus as to returning my dresses and getting my $80 duty fees back, they never got back to me.
I'm so unhappy with my purchase.
And the longer I wait for a response the more I spread the word to my fellow Canadians about their terrible service.
Not worth it for Canadians to order from Lulus. Their service is terrible.
Hi Ashley,
Thank you for your review of Lulus! At Lulus, we greatly value all of our customers. We do not have a way to predict or control duties and taxes, as they're applied by the Canadian government when you import items. Because of this, it's disappointing for us to hear that your customs fees were higher than expected. I'm truly so sorry for this!
We have reviewed your order and a customer service supervisor reached out via email yesterday, 2/4/19, in hopes of finding a resolution. We did refund your original shipping fee, so that we can help offset the cost of these customs fees. Additionally as a gesture of apology, we've sent you a store credit and a coupon code for next time.
I really hope that we will be able to assist, and in turn improve your experience with Lulus.
Hope we hear from you soon! XOXO
These people do not care about their customers. I wanted to return something but couldn't because it was on clearance and they were being so rude.
Hi Zuhal,
Thank you for taking the time to leave a review. A customer service supervisor did review your purchase and reached out to you to coordinate a return to your original payment method for this purchase. Additionally, we applied a coupon to your purchase and issued you a store credit as a gesture of apology. We hope that we've been able to address your concern, and improve your overall view of Lulus. If there is anything else we can assist with, please don't hesitate to contact us!
Have a great day! XOXO
Updated Review: I was contacted by the supervisor very quickly post my experience earlier today. I am pleased with the way the situation was handled and will probably try to order from Lulu's again in the near future. I have changed my rating, because I don't want to bash the whole company for one bad seed.
Old Review: I had questions about my FIRST order at Lulus. I contacted customer service via email to get clarification on the student discount. The first email I received was nice, but very unclear. I replied asking a question about what * had sent and her response was totally UNPROFESSIONAL and RUDE. Customer service is everything, and if you don't have that as a company, you have nothing. I made my first purchase today and that will be the last because of the way I was treated.
*Personal information redacted by admin
They sent me the completely wrong dress. It was a different size and style than the one I ordered. I called them right away and the right dress was shipped the next day. I was very frustrated but they did mend it pretty quickly.
Really great dresses for bridesmaids. They are affordable but really good quality I would recommend looking here before anywhere else. Also they fit perfect on all the girls no one had to get it hemmed
Hi Yvonne,
Thank you for taking the time to share your feedback! On behalf of myself and the rest of the Lulus team, I just wanted to say congratulations on your engagement!
I am so glad to hear that our dresses worked out for your bridal party! If you ever need assistance from Lulus, please don't hesitate to contact our customer service team. We're in the office daily and would be happy to help!
We really appreciate you leaving a review, as it helps our Lulus community.:)
Have a wonderful day!
XOXO
Lulus reached out to me right away to remedy the problem. They clarified the reason and even provided a photo of the issue and are fixing this issue for me. I didn't realize there was cat hair on the dress (darnit cats!) and can understand their policy. While I wish they had approached this differently in the original email, I can understand needing returns in a certain order. Updated rating to reflect their speedy correction of this issue.
I tried the dress on once, immediately packaged it back up. Returned the item and was notified that it did not pass quality control.
There was nothing wrong with the dress, it was returned in the exact same condition as when I received it. And now all I can do is get credited (one time, as a courtesy to me apparently) so that I can buy something again from this site which I have no desire to do. I also was charged return shipping. I was a first time shopper hoping I had found a good site - but I will never buy here again.
From their email:
"Please keep this in mind for future orders that this was a one time courtesy. This would have been returned to you in regular instances. Your account has been noted. If this were to happen again, it would be refused and no refund given."
A "one-time courtesy" would have been refunding my money - not forcing me to buy more products from you after I feel like I've had poor customer service. If it had been handled that way, instead of in an email that seemed to punish and scold me, I might have felt different about lulus.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Vanessa!
Thank you for taking the time to leave a review! I'm glad that you were satisfied with your order experience, from shipping and delivery to the product's quality and fit! We truly appreciate you sharing your feedback, as it helps our Lulus community. Thanks again!
Have a fantastic day! XOXO