UPDATE- I was contacted shortly after this review was written and they went above and beyond to rectify the situation. I ended up getting additional store credit and was refunded the difference i paid for the new dress as well as them covering my expedited shipping. Thanks LuLu's! It shows me they really care which is nice to see from a huge online retailer.

I ordered a dress for a wedding a month in advance and when I received it, it unfortunately didn't fit. I ended up sending it back right away and opted for their store credit so I could purchase another dress. Fast forward 17 DAYS and the return still hasn't been processed. I've chatted and emailed with a few people and everyone assured me "a few more days". Now the wedding is in less than a week and i probably won't have time to get order a new dress and receive it by the date needed. Huge disappointment. If I had known the process would have been so drawn out i would have just opted for a regular return. Anyways don't return anything here and expect there to be a quick turnaround.

I love Lulu's! It has become my fav online website to buy. Their costumer service is great, they are always responding their live chat, email or phone calls, so they never leave you hanging. The quality is really good and well some items may not be able to be returned because is Final Sale and they specify it on their website so I don't know why some people complain about it, you need to read before buying...
Returns are free and exchanges, everything is so easy with them. I'm comparing this to other websites I've bought from and Lulu's is the best SO FAR...!

Started out as a loyal customer - NO MORE! I don't know who the incompetent people running this place are, but this is RIDICULOUS! Do NOT count on Lulu's to get your return right when you send something back. I returned a pair of leather sandals. Instead of crediting me the $138.00 I paid for them, they credited me $12 for the cheap, plastic pair they would not let me return (and I wanted to - ugh!). Then they argued with me and told me I was too stupid to know which sandals I returned. Then they gave me store credit (store credit? Really? So I can have the pleasure of a repeat experience with you?) for a partial amount instead of the FULL refund, because THEY screwed up! This loyal customer is GONE!

I have been shopping here for a year now and have had NOTHING but GREAT service. If you have a problem with anything customer service is probably the best part of it all besides the clothing of course. Very affordable and you are sure to get compliments on anything of theirs! Great prices, friendly people, great shipping and free returns. Really you can't ask for a better site to shop from... LOVE, LOVE, LOVE! So glad I found lulus!

I have been shopping here since highschool, I am now 23 and it is still one of my favorite sites to order online. Its so rare to find a company with affordable cute clothes as well as great customer service, which they have. I usually only do reviews when something negative happens, but felt inclined to for Lulu's bc they really seem to care about their customers and accommodate me whenever possible. Highly recommend! If any issues arise, which can happen with online shopping, they actually care to resolve the problem.

I've ordered from Lulus maybe 3-4 times and this time will be the last. I ordered two things, they came, I tried them on when I came home from work. Neither fit so I promptly returned the next day. When I received my return update they tried telling me one of my returns was not accepted because the dress seemed worn. Now aside from the 3 minutes it might have been on me when I tried it on, it was absolutely not worn. I went on their chat to try to resolve the issue and the representative started telling me that the tags were cut off (not like those paper store tags, but the size tags sewn into the dress) and the little straps on the side you use to hang dresses were also cut off. I was completely astonished because I absolutely did not do this. The only way this could have happened is if they sent me the dress in that condition. The person on chat was not helpful at all and told me to call in instead. So I did call in and after some more arguing I was granted a "one time curtsy refund" Yeah it'll be one time because I will never make the mistake of shopping there again! I did not alter the dress in any sort of way and I just can't believe they tried to tell me I cut a bunch of things off it.

They are a complete SCAM.

I just ordered about $300 worth of clothes from here. It was my first order from them and I havent received it yet. I googled them to see how long their standard free shipping takes, and I found these reviews in the search. Now Im worried that if there is a problem they have bad customer service and I wont be able to return an item. For an online store - this is a bad reputation to have. I need to be able to count on a store to take something back if I dont like it, because you cant try it on beforehand.

I hope I dont regret my order.

Update - I was contacted by customer service after this review and given my full refund which I greatly appreciate.

I have been a fan of lulus for a while and consistently ordered A LOT of their clothing. I have never complained or had issues until this week and after the lack of customer service I received I will stop shopping there. The strap on a bathing suit I ordered broke - I purchased this item in January but have yet to wear it since it just became summer - the tag is still on the item. When I contacted customer service they offered a 25% refund so I could go get their item fixed. No one has time for that. I requested a full refund or simply to send a non-defective one and they refused. The woman had the nerve to tell me I should try the item on when I get it - obviously I tried it on to make sure it fit and obviously it didn't break at that time or I would have contacted them a while ago. Very uncool and upsetting. Be careful.

Update: A representative called and emailed quickly upon this posting and issued store credit, which I feel is an appropriate gesture to make things right in this circumstance.

I ordered two dresses. They fit ok but were very wrinkled so I washed them per the instructions on the tag. Both dresses shrunk so much and one is completely unwearable. One had tears after one wash. Very poor quality! They won't accept a return whereas other companies would for such a poor quality product. They won't post my reviews on their site, only good reviews apparently. This by no means helps customers select appropriate clothing that will satisfy them if only good reviews are allowed to be posted. This company is only interested in pedaling poor quality clothing as quickly as possible, making the return process impossible, and disguising their products as great by only allowing positive reviews, and with no regard for customer satisfaction.