LulugalReviews 533

I ordered 3 sweaters from Lulugal in early December. I received notification of order, and then notice it was being shipped, cut I did not know it was coming from China. I did follow up on the links given and that is when I really became concerned. No replies, shipment was held up in customs etc. I then went on and read the reviews, well my heart stopped and reading the refund, policy I knew I had made a poor decision. Well the sweaters came late last night, December 24th and they look great. Quality is good, colors good. I am not unaware that if the items don't fit, I am sure there will be no way of returning items, but that is okay. Monte again thank you Lulugal for making me a believer.

I saw the very cute clothes sold by Lulugal on Facebook and decided to take a chance. I was a bit concerned because I have worked in Asia and know that women there are very small. I looked at their measurements very carefully. I typically wear a size 12. To be on the safe side, I ordered up one size.

When the order came, only 1 dress of 6 fit. The others were WAAAY too small. The quality was okay with most but I could barely put them on. The black dress with the multi-colored pleats which looks really cute in photos is made of very cheap material.

I wrote to the company asking how to send the clothes back for larger sizes. They said they did not recommend that because shipping back to CHINA would be around $65 or more. The offered me compensation in my store account instead. I said that my trust level had gone down to zero and I did not want to send them any more of my money. I had asked for replacements 2 sizes larger than what I ordered -- I believe the replacements were XXXL

After I said I did not want to return the clothes, they offered me 20% of the cost as compensation in my store account. They acted like they cared when I complained and offered 25% of original cost as compensation.

Their responses to me were either designed to give me the run-around until I stopped bothering them OR completely obtuse as if they did not understand what I was asking of them (to send me replacements for only 3 of the six dresses I ordered). I'm not sure which is the case.

After multiple "ticket" exchanges, I told them that I was going to share my experience with their "customer service" on the internet. Their response was:
"We are so sorry for that we have tried our best to help you." I was dumbfounded as they had not "HELPED" me at all.

PLEASE do yourself a favor and DON'T waste your hard-earned time and money on this horrible company. I wish I had read all of these reviews before I ordered.

My order was two sizes too small, wet and smell like manure. Very poor customer service and number on their website does not exist. This company has very poor customer and I would never ever ever order from them again. Only gives 60% refund and you have to pay for shipping. It doesn't say anywhere on the website that it is being shipped from China. Very deceptive company and should be shut down.

Doing business with Lulugal is something you might want to rethink! I should have read the reviews before ordering, but I didn't and what a mistake! Please, save your time and money and look elsewhere. I ordered a dress & it looked good on the site. After waiting for it to be shipped on a slow boat from China, it finally arrived. The size was in no way what I ordered, and trust me, the quality was definitely not what was what it looked like in the picture. I tried and tried to get a refund, but to know avail. Now they have my money and I'm stuck with this rag!

What a joke. I saw a dress on Pinterest and ordered it. When I recieved it, the dress was cheaply made, size was ill-fitting and there was no packing slip inside. I went to their website to ask about how to return the dress. They told me they'd rather give me a credit as returning the item is too time consuming. I insisted on returning it as the quality was so bad. They sent me an address in CHINA to send it to. And I had to take a photo of the post office receipt, attach it to the "ticket" we had going about my return and 4 weeks later, I finally got a refund. But the shipping cost me over $20! Stay away from LuluGal. They don't have a clue about how to operate a mail-order business. And the quality is crap!

It is a scam. I ordered a dress over a month ago and keep getting excuses from them about why I did not receive it. The tracking information they give you reads the same every time, basically the shipment was prepared, but obviously never shipped. They don't offer any refunds and just keep emailing their lies and excuses. I have reported them to econsumer.gov, which anyone that has experienced the same as me, should report them because with enough reports we can stop them and shut them down. I can say goodbye to my money, because I will never get it back.

Product took over a month
Cheap
No to size
Smells
One has a hole
Return policy is not on site but they will conveniently send you a link with a long detailed description
They charge you 40% for shipping if you want to return even though it states FREE WORLDWIDE SHIPPING! They also do not want to apply back payment to your account yet only wang to give you 20% store credit.

THIS IS ALL FROM CHINA and it says it no where on their site!