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Lukalula

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lukalula.com

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Lukalula Reviews Summary

Lukalula has a rating of 1.1 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lukalula most frequently mention customer service, baby shower and tracking number. Lukalula ranks 27th among Maternity Clothes sites.

service
74
value
74
shipping
74
returns
70
quality
71

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Germany
1 review
0 helpful votes
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FRAUD
June 6, 2020

FRAUD! CANT CANCEL MY ORDER WEBSITE IS BULL$#*!. NO CONTACT INFORMATION THATS VALID. NO NUMBER NO EMAIL

Date of experience: June 6, 2020
Texas
1 review
1 helpful vote
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I wanted my first photo shoot to be amazing, because it was my first baby. I see so many ppl write reviews on months, and I feel extra embarrassed because this has been 3 weeks for me. I have not received an email, the "tracking shipment" order still says it's in process, but they had no problem taking my money AND THEEEN taking an extra amount for shipping from another country. I have sent 5 emails about my order. And have not received anything back, but a "we miss you " email asking if I want to shop some more. I ordered this dress in the beginning toward the middle of may, we are in June! My baby should be here any day now. And still no stupid dress! Never again!

Date of experience: June 3, 2020
Massachusetts
1 review
1 helpful vote
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THIEVES, SCAM
June 2, 2020

I ordered 3 dresses from them for a maternity shoot months ago. Their website says shipping should be around 15 days. When I never received anything I tried to track order. Which says order was being prepared for 1 month at that point. I submitted a ticket which is the only choice they give you. No one ever get back to you. There's no phone number no email no nothing. I submitted 3 tickets within 2 weeks no one ever reached back to me while it says someone should het back to u within 1 to 2 days. These people don't even deserve a 1 star.

Date of experience: June 1, 2020
South Carolina
1 review
0 helpful votes
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Scam!
May 26, 2020

This website sure looks legit BUT ITS NOT! I bought 4 dresses for summer being in my third trimester during the hottest months and I have not gotten 1 dress or response about where my dresses are! When I track my order all it says is order 1 no other info. I ordered my dresses in March and now it's almost June and paid for shipping that states 7-15 days to arrive. For women like me that love style even when they are prego this looks like the site to buy from but it's not LEGIT so stay away! I called my bank and they are investigating the website so I can get my money back. What a hassle and so sad people target pregnant women who need clothes that fit during such a special time in their life's! Please save yourself the trouble and stay away!

Date of experience: May 26, 2020
California
1 review
0 helpful votes
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Rip off
May 25, 2020

No customer service, no refund, no nothing! Soo pissed off! Bought some items over two months ago and never got em!

Date of experience: May 25, 2020
Pennsylvania
1 review
0 helpful votes
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Worse Website Ever
May 13, 2020

This Website is a scam theres no way it takes long to get an order. There Is no number for you to contact them or any email to let them know about your order and when you search up the item all it says is the order is being proceeded.

Date of experience: May 13, 2020
California
1 review
7 helpful votes
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HUGE SCAM!
May 7, 2020

I had two separate orders. Never was able to actually track them on their JOKE of a tracking system on their website. I emailed them to ask for a date as to when I can expect the orders. Again on the JOKE OF A customer services email. No one ever answered me back, even after it says they will answer back in 2 business days. There is no phone number to reach them. Save your money! This company is a lie! Scamming pregnant woman! They should be reported!

Date of experience: May 6, 2020
Texas
1 review
0 helpful votes
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DO NOT I REPEAT DO NOT ORDER FROM THIS WEBSITE. THEY ARE SCAMMERS AND DO NOT SEND THE PRODUCT YOU ORDER. LOOK ELSEWHERE YOU WILL BE DISSATISFIED WITH THEM. DO NOT ORDER.

Date of experience: April 21, 2020
Georgia
1 review
2 helpful votes
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Scam
April 8, 2020

I finally got a refund from paypal. This company does not respond to customers however when paypal open dispute window response in less 1hr. This company send out fake tracking numbers and will waste your time!

Date of experience: April 8, 2020
Texas
1 review
4 helpful votes
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Scam!
March 30, 2020

They took my money for a dress and expedited delivery. I never got the dress. I received a response to my complaint when I told them my dress was never received. They responded saying my order was still on hold, would I like for them to still send it? I told them no, as my baby shower had already passed. I told them I wanted a full refund. They never responded. That was in January of 2020. I have since reached out to them again. If they respond I will update this, so far no response. This is highway robbery and a despicable thing to do to expecting parents. I can only hope that other people read this before making a purchase there.

Date of experience: March 30, 2020
New York
1 review
0 helpful votes
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Bull$#*!
March 23, 2020

This is a fake company! After not receiving my items for a month I called to cancel! The man said he would call me back in 10 mins! He calls back from a different number and tells me that in order to get my money he has to have me fill out a form from my computer! This was him trying to hack into my computer! I told him that made no sense and to give me a manager! He said he was the manager! I told him to refund my money and he said he couldn't because I didn't follow his instructions! I told him this was a fake company and he relies "what the $#*!" please do not order and lose money like me! I lost $73.00! It's sad that I ordered maternity clothes and they stole from a pregnant woman! What a disgrace! I'm going to contact my bank and try to get my money back.

Date of experience: March 23, 2020
California
1 review
0 helpful votes
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Shopping nightmare!
March 15, 2020

I STILL HAD THREE PIECES ON THE WAY, AND SOMEHOW ONE DAY ON THEIR WEBSITE IT SHOWED "REFUSED BY ADRESSEE". EXCUSE ME? I DIDN'T RECEIVE ANYTHING AND THERE WAS NO MAIL AT ALL.
AND ON THEIR WEBSITE THEY DON'T SHOW ANY TRACKING NUMBER AT ALL! EVERYTHING IS FAKE! SUCKS!

Date of experience: March 15, 2020
North Carolina
2 reviews
8 helpful votes
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SCAMMERS, I ordered three dresses in November for my baby shower in January, it's March and I've already had my baby and no dresses. After trying to reach out to the company multiple times through multiple ways with no response I opened a dispute on my PayPal. That's when they finally replied saying PayPal holds the money when in dispute and if I settle it then they'll refund me right away. I settled it which cannot be undone. Surprise surprise NO REFUND and again no way of reaching them! Lost close to $200

Date of experience: March 13, 2020
Germany
1 review
1 helpful vote
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This site sucks
March 5, 2020

I ordered my maternity dress on 2/22/2020 and even paid an extra 18 usd for the 7-14 day shipping
I tracked my order after the 7 days and it said still processing your order. So i checked today the 11th day since ordering and it still hasnt even been finished processing. I cancelled my order and it said my refund amount and said it was refunded and said order has been cancelled i go back to my account to see if the refund was there and it wasnt so i go back to the page to see why it hasnt refunded like it said it did and all it says is order cancelled and the amount i paid.

Date of experience: March 4, 2020
Arizona
1 review
1 helpful vote
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SCAM!
March 4, 2020

I ordered my maternity dress 1/10/2019 and still today 3/3/2020 I have not received my dress and the order still shows being prepared. STAY AWAY!

Date of experience: March 3, 2020
Kentucky
1 review
2 helpful votes
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Stay AWAY!
March 3, 2020

Very unprofessional and a rip off. Stay away from this site, I had a student order from this site and she told me she hadn't received her dress so I offered to try and help her. We sent several emails and couldn't find a number to reach out to anyone. She tried canceling her order and the site didn't allow it and they charged her card but no dress. It has been a month now and still no luck. I will be reporting them to the BBB and making sure that this site is publicized as a site to stay away from.

Date of experience: March 3, 2020
Louisiana
1 review
3 helpful votes
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Do NOT use this website, they unprofessional and the customer service guy is rude. I had to call them several times and finally answers tell me my dress out of stock. Won't let you cancel it online. Still haven't received my refund. Never again! Don't waste your money. He sends you all over talking about msupport606 no such thing.

Date of experience: February 22, 2020
Indiana
1 review
2 helpful votes
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Big scam!
February 22, 2020

Never ever order anything from this site! They scammed me took extra money out of my account and hacked my computer, i had to go to my bank and file a dispute and get a whole new card!

Date of experience: February 22, 2020
New Jersey
1 review
2 helpful votes
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Complete rip off
February 20, 2020

I ordered a dress from these people in November 2019, by January I still hadn't received my dress. I emailed them and it took them weeks to even answer back saying the dress was out of stock and offering to send me another dress. They think that maternity lasts for how long? I guess they expected me to wait another 3 months for them to tell me it was out of stock again. The experience with them has been horrible. Im still, Feb 2020, waiting for them to give me a refund back after never receiving the dress. Do not purchase anything from these people

Date of experience: February 20, 2020
Tennessee
1 review
1 helpful vote
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Don't do it!
February 12, 2020

I ordered 2 dresses over a month ago. I haven't received either one. I check the status for shipping and it is still being processed. I canceled my order, and they informed me that there will not be a refund of my money. In spite of the fact of never receiving any product. I have yet to be able to speak to someone. I just keep getting apology emails with offers of coupons. It's a scam! In addition to the product never being shipped. I had to get a new credit card. Because the card that I have had for 3 years was fraudulently used by theis people to perchance two flights! Save yourself the heart ake by never ordering from this sight.

Date of experience: February 12, 2020