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Lukalula has a rating of 1.1 stars from 198 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lukalula most frequently mention customer service, baby shower and tracking number. Lukalula ranks 27th among Maternity Clothes sites.
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I placed my order on October 10th 2019. And still to this day have not recieved my dresses. First they said my order was presale then they were sold out. Then said it was canceled! Then said to be patient. Then stopped responding to my emails! I spent 160 $ and have nothing! Do not order from them. They suck! They need to be reported and not aloud to do business anymore!
This store is a scam. I ordered 2 maternity dresses for my shoot and only received one -- and quality for the one I received wasn't great. When I contacted them about the second one, I never received a response back. Terrible customer service. I'll be filing a refund through my credit card. DO NOT BUY ANYTHING FROM THEM!
I completely agree with all the reviews that give this company 1 star. I would def give it no stars if I could. Just like another person wrote, I SHOULD HAVE READ THE REVIEWS FIRST. Been waiting OVER a month for a dress I was hoping to wear for my maternity photo shoot. I barely have gotten any response from the company, the 2 responses I got took days to weeks to get and they kept saying they couldn't find my order number, even though I put it in each email and sent a screen shot of my account history, proving I was charged for the dress and included my order number again. This company is trash, they scam pregnant women and I wish I had the energy to sue them. It's disgusting, upsetting and super frustrating. DO NOT BUY FROM THIS SITE!
Cannot even give 1 star, bull$#*! service no response. Do not buy here, completely pissed of with service. Should have read the reviews before buying. Ordered dresses more than a month ago still waiting...
First of all, I paid for expedited shipping because I THOUGHT I was ordering a beautiful dress for my maternity photo shoot. It took over a month and a half to arrive. When opened, the product delivered is nowhere near the product pictured on the website.
No communication from the sender. When contacted via email, no response.
This site has GOT to be a scam. I ordered over $100 worth of maternity clothes on July 31st. Well, it's November 5th, and I have yet to receive them. I have contacted the site no fewer than TEN times. When they respond (which is rare), they give me the turn-around. First, (in August) they said the items were back-ordered, and inwould receive them in a couple weeks. Then, (toward the end of September), they were shipped and sold reach me in a couple days. Finally, (mid October), they told me their records showed me receiving them in the beginning of September, and that if i didn't receive them, I should take it up with the post office. Since then, I have been much less patient with my communication at them (I say "at" because they have not responded to my last 3 inquiries, where I have repeatedly requested a refund). This site is not worth the time or trouble.
I've been waiting for this beautiful dress I thought was "real" I have yet to receive it I have been waiting over 2-3 weeks for it I need it this weekend for my maternity shoot now i don't even have a dress to wear and I'm stressing over it. I paid $35 for something that never came. I did however receive a second dress that I was going to use for my babyshower and it is not the same one from the site. It's very see through and the material is like a t-shirt like. I am so upset I don't even know where to send an email to and I never not once receive a confirmation email so there's no way I can "prove" I spent over $60 for both dresses one that was never received and the second one that was a see through $#*!ty material dress that I can't return and get my money back.
I purchased an item back in August 25th and until this day I have not received a confirmation e-mail or anything saying that they received my order. I even sent them an email requesting for a refund and still nothing yet. I needed the dress for this weekend.
Do not purchase anything from this scam! How hurtful is it that they scam pregnant women? Disgusting! Any good review you see is 100% fake! I wish PayPal would shut them down!
The items all seem super cute in the online catalog, but what you see is not what you get. And all attempts to contact the company for merchandise return have failed. Email is not legit. They do not have a phone number. Online customer service form won't submit because the site continually claims that the verification code is invalid. After researching online, I realize that I'm one of hundreds (if not thousands) of pregnant women that have been duped by these frauds. If I did find a way to return these poorly made items, I doubt I'd ever see my money refunded. Lesson learned, hope others find this information before they waste money too. Parenting will have many challenges, sad to know we are getting taken advantage of already.
THIS IS A TOTAL SCAM COMPANY! DO NOT EVER ORDER FROM THEM! THE PICTURE OF THE DRESS ON THE WEBSITE AND THE DRESS ITSELF ARE 2 DIFFERENT ITEMS! THE DRESS THAT THEY SENT IS A COMPLETE GARBAGE! CHEAP SYNTHETIC SEE THROUGH MATERIAL WORTHING NOT MORE THAN 5 DOLLARS! IT IS NOT WHAT THEY SELL ON THE WEBSITE! STAY AWAY!
Consumers do not buy from this company they are a fraud. Nothing they advertise on their website will look as described. They ship 3 months after and sometimes not at all while holding your money. Please do not buy from them.
I ordered a dress from this site before looking at reviews, like an idiot. I searched reviews later and found out that they're a scam. I requested my money back and over a month later I still have not received my refund.
I had ordered a few dresses for my baby shower from this company as their website was fabulous - the worst thing I could have done. The dresses took FOREVER to arrive to the point I could not rely on them being there in time for my baby shower - mind you I ordered them 2 months ahead of time. I tried to cancel the order and get a refund since I would no longer need the items - a portion was confirmed as cancelled but I have still been charged for these undeceived items. I have requested multiple times to process returns for the items I received too late to be of use to me but their customer service team refuses to respond. Additionally the items that were received were poorly done knockoffs of what was pictured.
DO NOT ORDER FROM lukalula!
The two dresses I ordered fit horribly, the material is cheap, and the dresses are nothing like the pictures.
I returned the dresses, the process to return was tedious, and I NEVER GOT MY MONEY BACK!
WORST EXPERIENCE EVER WITH A CLOTHING COMPANY!
This dress was beautiful for my maternity photos! The stretchy fabric was perfect for showing off the bump. Yes, it is a rather thin material, but for me it wasn't see through at all, if anything the thin fabric made it breathable and not restricting on the body. The length makes it a bit tough to wear for anything other than a photo shoot or something where you aren't moving around much, but perfect dress for preggo photos!
I was trying to find affordable maternity gowns for my photography studio and ordered this one. The material is heavy and the train is a ton of fun to play with. My client bought a few dresses as well so this one was backup and I was so pleased I brought it because it was the wow factor I was searching for!
Answer: DO NOT ORDER FROM lukalula! I never got my money back after I returned my items.
Answer: It's a scam site. You will never hear from anyone ever. Sorry. I made the same mistake.
Answer: Definitely a scam - I have been charged for items that they cancelled so they have had me pay for goods I did not receive
Answer: It's a scam site, you cannot get a refund. No one will ever answer your emails if you can manage to get one sent out.
Answer: No customer service,, no refund. They have a full refund policy but not true...
Answer: It is pointless but - [email protected] - they will respond in some funny code which makes no sense and sadly - won't help you out. Someone needs to request their website is deactivated.
Answer: DO NOT ORDER FROM lukalula! I never got my money back after I returned my items.
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