I really wanted to love this company and I'm sure the dresses are great but the customer service as well as the shipping are awful.

When my dress didn't arrive by the latest estimated delivery date I emailed the company. As it turns out it had not even been shipped yet as they did not even have it in stock when I purchased it. As this dress was for a time sensitive occasion I was absolutely floored that the company would just sell me a dress and not mention on the website that I was basically preordering it for when they had it back in stock. Which I obviously would not have done if I had known it would restock more than a month after I ordered it. I feel absolutely mislead thinking I was ordering my dress two months early to make sure it fit and such, just to find out it won't even be arriving until a mere few days before.

I'm incredibly disappointed that to boot the customer service was so short with me and only offered a 25 dollar credit for future purchases but wouldn't credit it to the dress. So when you're unhappy they basically just give you money to spend with them so you order again. That to me is simply not customer service, and I will not be buying from them again as there are plenty of places that are actually transparent with the customer nor would I reccomend the company to a friend. Just not reliable.

Return policy is terrible! Would like to support an American based company but not with this policy!

I wear a size 12, and the size 12 they shipped me barely fit over one leg. After I explained the situation, they repeatedly insisted they would only offer me a store credit despite not carrying my actual size. They weren't rude per se, but they were deeply unhelpful. If they don't offer refunds, they should have made this much more clear during purchase. I feel tricked and pissed off. Guess I'll be donating clothes to charity.

I placed an order for three dresses. One of them arrived on time, the other a week late, and the third one never came. I contacted them and they offered me a $25 discount if I was willing to wait for the last dress. It's now been two months and still nothing. I found them through an ad on Instagram and was a bit skeptic to purchase from them. I should have believed my intuition. Save yourself the trouble and buy somewhere else.

Their sizing was NOT up to par for me. I'm anywhere between a medium and a large, and I ordered a large which was approximately the size of a doll outfit. A friend of mine who is an XS/S fit into it decently well. I returned the items only to realize that they were store credit only which frustrated me because I obviously wouldn't fit into any of the clothes. The clothes themselves were of OK quality- nothing amazing, and I probably wouldn't pay that price for the piece even if it had fit.

I explained my situation to their team, and they seemed really helpful and offered to give me a full refund. I was thrilled! However, the refund they said would take 10 days has taken over a month so far. I also have had to contact them multiple times to re-explain that they offered me a refund and not store credit as they initially tried to give me a voucher (that had an expiration date).

Pretty frustrating overall.

1. Website is extremely buggy. I have tried over 30 min to try to add three different dresses. Site would not register the clicks to add same dress 3 times... frustrating experience. Strike one.
2. Customer service rep Maria is extremely incompetent. After order, I asked to apply a coupon code that PayPal method would not give an option to add (fault of site, and not PayPal. Go to a competent site and you can always add a code using PayPal method). She says she adds it and provides partial refund. Three days later I'm waiting for my order. I check on it. TURNS OUT THE ORDER WAS CANCELLED. I had a vacation I wanted them ordered for. Strike 2. No warning. She basically replies "oOoPpSyY".
3. Instead of making it up to me, she says she'll make a ticket. I'm on a time crunch. I NEED THE SITUATION HANDLED IMMEDIATELY. Not have 3-4 days for a response. Strike 3! I should have ended it there.

Pissed consumer, I just reorder 2 instead of 3. Got the dresses. They're NOT worth 50 bucks each. Way too low cut, polyester... should have considered the refund policy warning about only store credit. I'm going to make it a mission to warn other consumers. Do not be naïve and think "oh it won't happen to me". Just buy elsewhere.

Tried to be understanding but this is pure incompetence. It's been over a week and still no response from corporate about the ticket.

ALSO I was supposed to get a 140.40 refund from my first cancelled order. Up to 10 business days they say. It's been over that and surprise surprise. No refund. Filing a credit card dispute :) What a joke of a company.

I placed an order and was waiting for more than a month. I emailed them to check if my order still hasn't shipped, please cancel and give me a refund. They said they will refund me within 10 days without any explainations for their lateness. I have been waiting for almost three weeks and still haven't got my money back.
I don't care how good are their dresses and I don't even want to know. There are thousands other options. Don't waste your time here!

I received a dress in the wrong size, so they instructed me to send it back and that they'd refund me back to my original payment method. I was glad I'd just get my money back because the quality of the dress was horrible and definitely not as pictured (even worse quality than Forever 21, Target, any other affordable clothing store). Instead, they gave me a STORE CREDIT VOUCHER and insisted that I use that to buy something else. I emailed them that this was unacceptable because I was promised a refund and even sent them a screenshot of their own message promising this. They replied saying "sorry for the inconvenience and we'll issue you that refund" but over 10 days went by and I didn't receive it. I contact them again to follow up and find out that they never did attempt to issue me the refund and refuse to do so. I have never experienced this kind of service before. I hope they go out of business because they are defrauding customers.

I ordered a dress on July 6th at the price of $91 with 10% off. It was too small so I returned it for a store credit since you cant exchange. In 2 days they raised the price of the same dress by $6.50. I also couldn't use the 10% off with the store credit when I tried to replace my order. I tried to ask for the same price through customer service but they were not helpful at all. They have the nastiest attitudes and were not helpful at all. They wouldn't honor the the same price I originally ordered it for. Such a scam and probably illegal they should all be thrown in jail.

The only thing that I would give advice to is starting an exchange program because paying for shipping everytime is tiring.

Bought my graduation dress and a party dress and have loved them and worn them to multiple events. They are great quality, sizing, super cute and comfy too! Also most dresses ship and deliver within the week which is also super helpful :)

This was the perfect graduation party dress, great material and fit my body perfectly. Im definitely gonna shop more at lucy in the sky.

I decided to purchase birthday dresses from this website and although I was initially skeptical, I am absolutely in love with the dresses I got! The dresses were delivered quickly and on time and are great quality for such an affordable price. I highly recommend this site and will be purchasing from them in the future. :)

I placed an order over 2 months ago and my item has not shipped. They keep telling me that my item "has been back ordered and they'd like to cancel my order." But the item is still be listed as available on their website. Sounds like they don't actually stock half the stuff available on online.

I ordered my graduation dress from Lucy in The Sky and it's stunning! It was my first time ordering from this store but it definitely won't be the last.

I ordered my ball dress from the website around a month ago, i ordered it very early my ball isnt till September although all the reviews I had read said the shipping took weeks/ months, they shipped my dress the day after ordering. I live in Perth so I expected it took take extra long but it arrived today about 3 weeks after ordering it. Although the fabric is cheap and a bit see through but the sizing is perfect and I love the look of the dress. Xx

Hadd zipper issues but talked to customer support and got it replaced. Needless to say we had to cut it off.

I ordered a two piece sequin set and loved it! It came super quick and looks amazing. I needed a nice outfit for my birthday coming and fell in love with it, looks exactly like the pictures.