Lucky VitaminReviews 2,727

I had been feeling like my body was off balance and had planned to make appointment with my Dr, I decided to try Moringa Organic Tea
Also called the Miracle tea, I must say I feel balanced again and I also have a bowel movement daily that is a miracle in it's self. The tea taste good, I don't add sugar or honey and I just placed another order but this time purchased mango, vanilla and honey and ginger Moringa teas looking forward to trying the different flavors and sharing with the family.

There are fantastic products, but the interface was difficult to use and I got frustrated each step of the way. International shipping was also incredibly pricey, while a similar competitor ships quickly and reliably with Sagawa for very cheaply. I wanted the option to make an account after shopping but before checking out, but you could only "check out as guest" and create an account after placing the order. I reached out to customer service and used the chat, but felt like the person on the other end didn't know or care about Lucky Vitamin, that it must have been an outsourced third party. I didn't get the help I sought. In the end, I placed an order, but rather than feeling excited for it to come (like I usually am with the competitor I routinely shop with) I feel frustrated and like I spent more money than intended. The shipping I ended up paying for was much more expensive than the one I actually selected, but the checkout process seemed glitchy. I hope to be pleasantly surprised in the future, but right now, I just don't feel great about the whole transaction.

My story about the dealings with Lucky Vitamins is too long to write in this space. I'll condense it. Bottom line I ordered 3 bottles of a product to be delivered to Toronto, Ontario Canada. I never received the product and I was here every day without fail! The Doorbell never rang. After 17 emails they refused to refund me saying the product had to be mailed back to them for a refund. Does that make any sense, since I never received the product in the first place? (Then they have the nerve to tell me they will charge an exorbitant restocking fee which would not amount to much left to be refunded!)

After checking the very deep "hidden" notes left on their parcel tracking site (DHL), I saw that DHL wrote "DESTROYED"! Rather than initiate a return of the undelivered package to Lucky Vitamins. DHL never returned my emails and there was not a telephone number I could find online to contact them. Same for Lucky Vitamins. No one would accept responsibility for the loss of my goods.

Something has happened to this company. I had not ordered from them in years. I used to get my parcels without a hitch and now I see there are more complaints than ever against their customer service dept. Most of the complaints read they never received the products or they found the products were damaged when opened. Right now they are not any better than a bunch of criminal shysters in the way they handle their customers. They lack integrity and totally ignore their customers rights. Don't order from them! If you do, expect nothing but deceit from them in return for your good money that you will never see again.

I have ordered from this company maybe once or twice and was very comfortable. Apparently there were some confusion on my very last order where an auto shipment was placed on the order. When I saw my card was charged I went into the account and cancel the autoship then emailed them on 11/20/20 asking for a cancelation + a refund since I have sufficient amount of the very same vitamins at hand. To date 11/22/20, I haven't received the products nor the refund to my card. I have been back and forth with them and no resolution for over a week. I emailed them again and to my dismay, I was told I need to contact the carrier/postal service to find out about the package since that's the protocol they follows. Why should I have to go through that since I have been emailing them about my issues. As of now, they have lost a good customer and will not recommend anyone to shop with them since refunds are an issue to them.