Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lucky Vitamin

Lucky Vitamin

3.7

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lucky Vitamin?
grey stargrey stargrey stargrey stargrey star

Lucky Vitamin Reviews Summary

Lucky Vitamin has a rating of 3.7 stars from 2,727 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Lucky Vitamin most frequently mention free shipping, customer service and great prices. Lucky Vitamin ranks 1st among Body Building sites.

service
187
value
206
shipping
201
returns
91
quality
187

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Jim M.
Unfollow Jim M.
Share Review
Report Review

I found all I was looking for. Website well organized including reviews. Shipping options were good.

Date of experience: July 26, 2020
Michigan
1 review
0 helpful votes
Follow Karen M.
Unfollow Karen M.
Share Review
Report Review

Reliable Quality
July 27, 2020

I regularly order from Lucky Vitamin and have always been pleased. I can get products there that are not available elsewhere, and my products are always delivered speedily and correctly. I love the little gifts of other products!

Date of experience: July 26, 2020
Virginia
1 review
0 helpful votes
Follow Diane G.
Unfollow Diane G.
Share Review
Report Review

Great website design, easy to use, info at my fingertips, responsive. Product selection exceeds my expectations continually and love the product information that is available. Waiting for a back ordered product... so far so good!

Date of experience: July 25, 2020
New Jersey
1 review
1 helpful vote
Follow Bruce L.
Unfollow Bruce L.
Share Review
Report Review

I have given business to Lucky Vitamin for years - and as of now NEVER will again. In short: placed an order in mid-March, securing an excellent price (using coupon codes, etc.) for 10 bottles of a product. It was backordered. I had no problem with this and was happy to leave the order open until they were able to fill it. After two months THEY cancelled the order. I have tried EVERY WHICH WAY to get them to reinstate it and honor the order and price (now that they have it back in stock.) Chat, e-mail through their site, and NUMEROUS phone calls where you can ONLY leave a message - and NEVER a response. Finally though chat, I was able to get the rep to have someone call me. Bottom-line: they flat out REFUSE to reinstate the order and honor the price. Would give NO stars, if I could! NOT so Lucky Vitamin, as it turns out!

Date of experience: July 24, 2020
Virginia
1 review
0 helpful votes
Follow Michael F.
Unfollow Michael F.
Share Review
Report Review

I received my order within 10 days. I am pleased because the product that I ordered is hard to find. Thank you Lucky Vitamins for coming through! Stand by for the next order!

Date of experience: July 21, 2020
Texas
1 review
0 helpful votes
Follow Brenn P.
Unfollow Brenn P.
Share Review
Report Review

My order was a mess, a box of totally useless stuff I did not order. The main reason for my order was to set up a re-occurring purchase for Just Mayo. It has been discontinued. I received a bottle of 3, 6, 9 oil which I will never use. A total waste of money.

Date of experience: July 20, 2020
NL
1 review
0 helpful votes
Follow Noud J.
Unfollow Noud J.
Share Review
Report Review

Order something with overseas shipping by DHL, and paid extra so that DHL would take care of Border customs. Something went wrong with DHL and they accidentaly send te package back to the USA. When I contacted Lucky Vitamin about this after a couple of weeks, they told me they didn't know anything and had to investigate. This should take 6 weeks. They did not come back to me. So I got in contact with customer service again, and then they told me that a 3 month period was over and they didn't have to pay me anything and I just lost my 130$. They did offer me a discount of 5$ for my next order. So, they have a terrible customer service, If you live outside the USA, do not buy at Lucky Vitamin.

Date of experience: July 20, 2020
Louisiana
2 reviews
0 helpful votes
Follow sue p.
Unfollow sue p.
Share Review
Report Review

Lucky has the best quality products; best selection and the most admirable customer service

I have referred all friends and family to Lucky since you cannot get a better price (in my online experience)

Date of experience: July 20, 2020
Washington
2 reviews
0 helpful votes
Follow Gary M.
Unfollow Gary M.
Share Review
Report Review

Lucky vitamins was the only store that carried this product!
Delivery was as scheduled and they are a good company to go business with.

Date of experience: July 19, 2020
Missouri
1 review
0 helpful votes
Follow Linda J.
Unfollow Linda J.
Share Review
Report Review

My Goto store
July 20, 2020

I buy 95% of my health and beauty aid from Lucky. I am a satisfied customer. Point, click ordering is that easy. No wearing masks at the local store. Order from the comfort of your home any time night or day.

Date of experience: July 19, 2020
Virginia
1 review
0 helpful votes
Follow Nathalie F.
Unfollow Nathalie F.
Share Review
Report Review

Amazing scent
July 19, 2020

Love the lilac scent! It smells just like the real thing. Hard to find scent and even tried to google "lilac air freshener" and all it gives you is lavender. Shipping was pretty fast, came sooner than expected.

Date of experience: July 18, 2020
Massachusetts
1 review
0 helpful votes
Follow Donna H.
Unfollow Donna H.
Share Review
Report Review

Great prices. Items arrive safely. Joe Arnold provides wonderful support if you ever need help with an item. Plus I love the convenience of shopping from home.

Date of experience: July 17, 2020
Alabama
1 review
0 helpful votes
Follow Edward J.
Unfollow Edward J.
Share Review
Report Review

Great Experience
July 18, 2020

So far, I'm loving this company. Had some problems with precious company I was using, so I'm switching!

Date of experience: July 17, 2020
Florida
1 review
0 helpful votes
Follow Penny L.
Unfollow Penny L.
Share Review
Report Review

Some of the vitamins I received were damaged due to heat exposure. Their website states it takes 2-3 days to my destination and it took 6. In addition, they shipped Fed Ex smartpost which uses the USPS to make final delivery and is one of the cheapest ways you can ship. My package went to multiple cities within my state before finally reaching the USPS and then they did not deliver it until 5:30 pm so carrying a package with vitamins over days of ground travel in the heat melted the Irwin Naturals Mega B and Irwin Naturals Milk Thistle liver detox. When you're shipping vitamins that are sensitive to heat exposure, use a better shipping method.

Date of experience: July 15, 2020
Colorado
1 review
7 helpful votes
Follow Lori L.
Unfollow Lori L.
Share Review
Report Review

Great place to shop
July 15, 2020

Was referred to your website and I love the idea of supporting a family owned business instead of just the giant "A" who gets all the online business. I appreciate the ease of finding the supplements I need, the large variety and detailed information about the products so I can make the best buying decision. I also love the convenience
Of an autoship program so I don't have to remember when to order next. Looking forward to a long healthy relationship with Lucky Vitamin!

Date of experience: July 15, 2020
Wisconsin
1 review
0 helpful votes
Follow dave s.
Unfollow dave s.
Share Review
Report Review

How'd we do
July 15, 2020

Everything went as smoothly as a baby's back side. Order came in a timely manner. Prices were competitive. Products were as ordered.

Date of experience: July 14, 2020
California
10 reviews
3 helpful votes
Follow Rishi C.
Unfollow Rishi C.
Share Review
Report Review

Experience thus far suggests something less than a perfect job managing customer demand (merchant has previously cancelled items after confirmation of sale & fulfilled "Back Ordered" items with product marked with short-dated expiration, e.g. with two months rather than twelve months remaining); nevertheless, the merchant does offer compelling prices & some nice features (e.g. Autoship).

Date of experience: July 14, 2020
France
1 review
0 helpful votes
Follow Jean-Louis s.
Unfollow Jean-Louis s.
Share Review
Report Review

Produit très efficace et de grande qualité avec de très bon résultat obtenu en deux ou trois semaines

Date of experience: July 14, 2020
Mexico
1 review
0 helpful votes
Follow Ana O.
Unfollow Ana O.
Share Review
Report Review

Promotion buy together and save not applied, coupon code in NOW products, discount not applied.
Please don't show promotion that doesn't apply in the country it is view/visited.

Date of experience: July 13, 2020
California
1 review
0 helpful votes
Follow Carol K.
Unfollow Carol K.
Share Review
Report Review

Extremely Satisfied
July 14, 2020

Lucky Vitamin has a vast assortment of products to choose from. I was very satisfied with what I ordered and my box was delivered in a timely manner. I will order again from Lucky!

Date of experience: July 13, 2020