Lucky VitaminReviews 2,727

My original review written on Dec 22,2016 under the title "Sales Prevention team pretending to be Customer service" described a suddenly new and unnecessary customer service procedure where I was required to phone in a confirmation after placing my online order. In spite of several years of successful ordering, orders where placed on hold until I would call in to answer some basic questions such as name, address which defeated the purpose of online ordering. The customer service team decided to enforce this stupid policy and chose to cancel my order and account, upon my ultimatum. Some time in June of 2017, my account was unexpectedly reactivated with the resumption of the weekly special notifications. I decided to try this site again, and all orders have been properly processed. LuckyVitamin no longer enforces this useless voice order verification process, it would seem. I suggest to shop and always verify the prices but there are deals to be found at this site. So far the service and timely shipments have been very good.

LuckyVitamin doesn't care about customer, feeling cheated.
Order Id #LV*******: I have ordered prenatal medicines on 1st Oct (more than 2 months), still I haven't received it. When contacted your customer care they asked me to contact DHL team, when DHL contacted COD, they asked for details from seller. I proactively exchanged many mails on this, added LV Customer care to the mail, so that communication will happen to solve this. But LV customer care reply f package is lost they are not responsible. Please understand package is not lost, COD wants details from seller, which you can solve by providing details to DHL. If 5 minutes would have spent looking to solve this they would have, but they always copy paste the information. You guys doesn't care about customers.

Final response form customer care team: "please contact Indian Customs with your order confirmation to claim your package! It is Customs that has your package, not DHL or Luckyvitmain."

Note: During purchase you mentioned additional fees might need to be paid at your doorstep, but never mentioned I need to all the work from tacking, beg LV CC to share the information to DHL.

Unhappy Customer to enemy
Kamal Deep
*******696

I ordered The Warrior Force Extreme Protein powder. It took 7 days to receive. I live in PA and it was coming from Ohio Ridiculous! They sent me the wrong product, they told me I must return it to get a refund. Which means I would have to wait 7 more days to receive the rite protein powder. I only ordered from them because Vitacost was out of this product. I'm a business owner, I would have no customers if I treated them as poorly as I was treated.

We have been Lucky Vitamin customers for years. I cannot remember a time when we didn't order from them. Within the last year or so, things have gone decidedly downhill. Products arrive broken, leaking, spillage, damage, wrong products. For the free shipping option, they use USPS. We do not receive mail at our residence. I emailed them and Samantha B advised me that ground shipping was by Fed-Ex. I took that to mean that if I paid the extra (nearly $40) my two orders would come to my front door. Not so; they sent the whole order by USPS and we still have to go get it. I think I have sent 4 emails regarding this situation, (including a response to Samantha B) and to date no response. I only hope the orders are intact. One was 4 boxes of Bio-Kleen laundry powder; the other order was thing like hand soap, bath soap--all plastics with liquids. There are things they carry, that no other company handles. I am so angry about this, I will change brands. I think perhaps the company has changed hands, because back in the day they were really sharp. Lucky is no longer Lucky. UPDATE: 8/29/16 Lucky did refund the shipping charges, so I was appreciative of that. Regardless, I'm done with them--it is too frustrating!

Hi,

I'd never heard of luckyvitamin.com before. I stumbled on their site when I was looking for Bulletproof Brain Octane. The prices were attractive with discounts, so I ordered and paid by a pre-paid forex debit card. My card was immediately charged.
Then I received an email that my order was placed on hold. Minutes later I received an email that my order was confirmed. The next morning I received an email from their fraud prevention staff that my order was placed an hold & I should send them via email the 'transaction/approval code' for this specific transaction on my card. I was aghast as sensitive information is never exchanged via email. So I refused and asked for them to cancel my order.
Then I repurchased the same items, this time using a credit card. The order was again put on hold. Since I'd made a mistake keying in the cardholder's name, I thought it was a genuine mistake & placed the order for a third time with the same credit card. By then my card provider notified me that my card had been charged twice.
I received emails from their fraud prevention staff again asking me for the transaction code on my credit card via email.
I emailed the support staff (a total of 7 emails) for a cancellation. No response.
I did a 'live chat' with a support staff who was helpful & she asked me to email them to release my order. So far no response from them via email.
In addition to all the stress, I needed my shipment within a certain date as I had to send it to someone who was flying out of the country. Well, that clearly is not happening.

I'm not going to recommend this site to anyone I know. Please do your research, and if you must use them, please start out with small orders. (I spent $250 in 3 transactions, none of which have been reversed yet.)

I placed the same orders later on amazon and it will be reaching destination tonight, within 4 days and zero hassles.

I placed an order in March 2016 to be shipped to Toronto, Ontario, Canada. It arrived at the Post Office requesting an additional (large) charge. When I emailed Lucky Vitamin they stated "no problem" just refuse it and have it sent back and they would issue a refund. I emailed after a time and they stated that they haven't received it. I checked with Canada Post and they had shipped it back on Mar. 21/16 and that it had been received at Lucky Vitamin's corporate warehouse in Mississauga, Ontario and it was signed for. When I contacted Lucky Vitamin they would not issue a refund! I'VE WAITED (3) MONTHS AND NO PRODUCT NOR NO REFUND! I'm out about $100.00 cdn.(WHICH IS A LOT OF MONEY WHEN YOU ARE ON DISABILITY). BEWARE OF DEALING WITH THESE SHYSTERS

Where do i start? Well the order arrived after about 3 weeks, but considering its a pro biotic and heat sensitive, it would be ineffective. So i emailed Lucky Vitamin 3 times with a response saying after 5 days that if the problem still exists email them again. To which they took 3 working days to reply again (they sent me an email each time saying id get a reply within 24 hours). So i opened a paypal dispute because they wont contact me to take the product back and get a refund. The process has taken a very long time (5 weeks) to get to the point i can get a refund.

Placed my order not once, but 3 times, Mar. 13-15th, it shipped around the 15th, still waiting pin the completed order 6 weeks later. Had tho keep replacing the order because I was using my Android to place the order on& Lucky Vitamins computer system isn't set up to be on "friendly" terms for receiving orders off of our phone's, this told to me by customer service. This is not customer service. This became a source of frustration for 2 days placing& re placing my order. Been a customer for 6 years. What's it matter that I'm loyal, these supplements are an alternative to pharmaceuticals for me, I'm 6 weeks out waiting on Lucky Vitamin, they're still not here. They force you to shop elsewhere, just by a complete lack of customer service.

I ordered 4 one gallon bottles of Aloe Vera juice. Only 2 made it to me. The others were damaged in transit. Over the next 2 months, they sent repeated shipment of bottles to replace the two broken ones. Every one was damaged in shipping and the juice spilled out. Customer service was attentive but shipping was a disaster! Out of 10 bottles of product shipped only 2 made it intact. The rest were broken and the juice spilled out.

I understand the shipping dept tries to pack lightly to use as little packing material as possible (certainly noble intent to not waste resources). Each shipment had one small layer of bubble wrap in a tight box. Any shipping carrier would break them. However, by using a box too small and too little bubble wrap they have wasted > 100 times the materials. So to save $1 dollar of bubble wrap and cardboard (on a slightly bigger box), the shipping folks wasted several boxes, bubble wrap, 8 plastic gallon bottles and 8 gallons of product.

The customer service rep was apparently unable to convince the shipping dept to package it safely and finally gave up. She ultimately said their shipping dept could not get it to me in one piece and is issuing me a refund. I rarely give bad reviews. I'd prefer to give many compliments and much praise and few complaints, but this is bad enough that the story deserves telling. Maybe they will get the picture and make changes. Very puzzling! Very disappointing!

The worst customer service! I placed an order online using PayPal. Then I called and cancelled the order within an hour after. I found a better deal at a local shop for the same product. They send me an email confirmation about cancelation. After a few days I notice they charged my PayPal account. I called them and about it. They told me they had to forward a message to the manager to refund the money to my PayPal account. This was supposed to happen within a week. I checked after a week, no refund. Called them again and they told me that it was going to be done within 3 days. After the three days no refund. Long story short 3 weeks of dealing with the most incompetent company I've ever had to deal with. And ended up having to open a case with PayPal in order for me to get my money back.

I ordered some vitamins and they never showed up (delivery exception from Fedex that was never explained). Rep said they would send out a replacement and expedite the shipping which was a total lie (they sent it out ground instead of 2-day as I was promised). Waited all week for that package which was also never delivered due to Fedex's error. Communicated with Stephani St. Cyr who is hands-down the WORST customer service manager in the world. She blamed me, made excuses and stood behind the lies I was told without making the situation right. When I asked for a refund I was ignored so I had to put the charge for a shipment that never arrived into dispute. Never again will I buy anything from UN-Lucky Vitamin. I'll stick with Vitacost.com who has an A+ rating with the BBB. Lucky Vitamin's rating is a D- and that says it all!

Found this site had the best price on Almased and ordered 2 canisters of it. When they arrived I found the loosely fitting top of each canister had become dislodged in shipping and the thin foil seal had also come open, spilling quite a bit of the product into the box. I tried calling their 1-800 number immediately and never got ahold of a human being despite being on hold for an eternity, so I sat down and sent a quick email to their customer service, expressing my disappointment at the poor packaging. They apologized profusely and immediately shipped out not one but two canisters of Almased --at no charge. When I got the first 2 cans I cursed a blue streak, vowing never again to order from them again but instead of playing the poor victim, I reached out to them with praiseworthy results-- refreshing how some merchandisers will go out of their way to establish a strong, loyal customer base, and this was one of them. I have dealt with other retailers who could care less about customer satisfaction but Lucky Vitamin is doing everything right, at least with my experience.

I recently bought a product I needed shipped asap so I chose the 2 day shipping. 2 days actually meant a week, meanwhile I was unable to supply the product I make to my clients, and lucky vitamin didn't even respond to my message about paying extra for shipping that ultimately took as long as if I had chose free shipping on another site. Had i known it would've been delivered a week later I would've bought it from a more reliable site... i like to try to buy from smaller businesses but won't buy from this one again. I don't know who's in charge of this business but they need to get their head out of their $#*!.

Without realising it, this company's website leads you to believe you're ordering from the UK - but you're not. This means that, although you're paying in sterling, when you get to the checkout you will be paying a lot for shipping (£7.26 on an order worth only £16.70). Worst of all, when the order arrives in this country you are liable for customs charges (£12.81 on this same order!).

If you try and contact the company, their answer is basically "Hard luck, not our problem" and that's it. As you've (unwittingly) ordered from a company outside the UK, you don't have any real comeback under UK law.

I've refused the order so I can't comment on the quality of the items but, given the tricky way the website leads you into believing you're ordering within the UK and the appalling customer service, I wouldn't be at all sure that the quality is trustworthy.

Definitely best avoided.