Lovely Flora WorldReviews 732

I ordered A birthday balloon & Elegance Bouquet at a cost over £24 order no. *******
For delivery on the 15March 2021
To my dismay they have not been delivered, I find this very upsetting.
When I use Moonpig I go to live chat and any problems are sorted there and then.
The service from Lovely Flora is appalling I have tried to contact them via email, phone and messages not heard from them I want a refund so I can use a reputable company.
Disgraceful service

I have ordered flowers for mothers day as a gift to be delivered yesterday to only find out my mum didn't get it. My husband emailed this company and no reply let alone tracking number for the order. I have contacted the company number nemourus times but all i get is operator busy what a load of b*****ks.

Ordered mothers days flowers on the 15th of april so plenty of notice and they have not arrived all emails ignored and cant get threw on the phone

Ordered flowers to be delivered on Saturday 13th March for Mother's Day. Paid £5 delivery cost and they finally arrived on Tuesday. I have tried to contact the company via telephone and sent an email. No one is answering my question as to why they arrived 3 days late

Will never use them again and would tell others to go else where.

Ordered Wednesday 10th March for delivery Monday 15th March received an email on Saturday saying prepared and ready for delivery. Didn't arrive, tried phoning no one answers phone, sent a message via their website still no one has responded. At the moment trying to get my money back. DO NOT BUY FROM THIS AWFUL COMPANY. The reviews on their website does not match the ratings on this site. Unless someone can prove differently they seem to be rather a dodgy business.

1* they dont deserve any.

I was meant to recieve flowers from my sons for mothers day which was Sunday flowers got ordered in time on Wednesday ready to be delivered Saturday before Mothers dsy on the Sunday a tracked payment of £4.95 was also paid but there was no tracking messages sent and no delivery on the Saturday as stated from the company Sunday and Monday still no flowers and still no messages company was contacted by email and phone call which was only a recorded message they were asked if they could contact us and they didn't. Last night a txt message was sent stating royal mail would be delivering flowers between 10.00 and 2.00 today the flowers arrived just after 11.00 this morning and what a disgrace they are. They were white roses with a flex of pink in the centre and a balloon which wasn't ordered Pink roses with a bow and balloon were ordered and paid for the flowers are all dead not worth what was paid for supermarket flowers are better. I was upset my sons are upset i have involved the bank now and raised a dispute with this corrupt thieving company so please do not order from this company they have upset alot of people regarding no delivery of flowers when supposed to and are just scamming vulnerable people, children who wanted flowers for there mums, for Mothers day.
Have a look on there page what the flowers are supposed to be like The bright pink roses are what i was meant to recieve below are the flowers i recieved all dead. No bow are wrapped nicely as seen in pictures what they are advertising. Hope they get prosecuted the amount of money they have taken from customers.

4 days late and looks nothing like what I ordered for my mum. Im embarrassed I brought these. Cant get in touch absolute rip off :(

Ordered flowers order number *******, asked to be delivered on 13 March, only found out they got delivered today 16th March. No email to explain why so late. Have emailed BUT no response. Want a refund as I'm totally disappointed.

Would not recommend to anyone.

Two bunches for Mother's Day never received they won't answer emails or calls I'm disabled and money is hard and in a pandemic awful

They were not dispatched until the day of my chosen delivery date. Flowers were smaller than a £6 bunch from any supermarket. Very disappointed. Also it seems the customer service phone number is never answered emails are also ignored the only way I managed to make contact was facebook messenger. Rediclious will never order again.

Have used this company for years always been great till now. Ordered 2 bunches of flowers called customer service to ask for them to be made into one large bunch which they said was not an issue to be delivered 13/3/2021 fir Mother's Day which was extra special this year as she had lost her sister to Covid 2 weeks before and explained this was very important. 13th came and went no delivery my mother is in her 70s so was in! Emailed Sunday for some support by Monday NOTHING! Called and emailed again on Monday still NOTHING! Called twice on Tuesday NOTHING!
I'm devastated and disgusted by this as it meant so much this year.
Customer service was none existent to a problem tried calling several times no response no one picks up!
I have asked for refund and compensation as this is unacceptable especially at such a crucial time for my mother
I never had issues with them before always happy but truly disgusted with them and customer service

Do not order from this company. I placed an order for Mothers day, delivery 13th of March. I have a order acknowledgement confirmed delivery date of 13th of March! It is now the 15th of March, no flowers, I have rang seven times, left voice mails each time, no call back and no reply to my emails. Absolute rip off. AVOID

I should have received flowers on mother's day but they didn't turn up until the following Tuesday. They were a small bunch even though costing over £30. Postage extra. When received they had no water in the small bit of cellophane wrapped around the stems and were clearly on the verge of dying. I'm afraid the reviews on their own site and pictures of large bunches of flowers do not match reality. Stay away and pop to a supermarket or get from a local flower shop where at least the flowers are fresh and cost a third this outfit charge. Disgusting company who cheat the public.

Disgusting customer service.
The flowers I ordered for mum, not delivered.
No reason why. No reply.
Disgraceful.

Disgusting service, my daughter ordered me flowers for mothers day to be delivered Sat 13th, they were a no show turned up today the 16th. Dead. Poor service and not answering phone calls, ir messaging. But I am disgusted.

The flowers were 3 day's late arriving. I contacted the company twice, but had no response, not even an automatic standard reply. When the "bouquet" finally arrived, it had hardly any flowers in it. The special event that these flowers were ordered for was spoiled. I shall not be using this company again, and wish I'd read the other reviews on here, instead of the company's own website, before I ordered. Not happy.

Sorry to say that I ordered from this company as a present for my mum on Mothers day. Delivery date given was Saturday 13th but STILL no flowers come Monday! Contacted this 'sham company' via email & phone but no reply. Just cost me another £50+from a reputable company to make sure my cancer patient mum gets some flowers! Whoever you are running this "company" please be aware that I won't let this drop! You f×€$ing A-holes!
Hope your mums had a great mothers day!

DO NOT BUY FROM THIS COMPANY!
Wish I could rate 0 stars. Absolutely disgusting company. I ordered flowers for my Nan for Mothers with plenty of time to spare, the money was taken from my account and then suddenly no communication. The flowers were supposed to be delivered on Saturday, they still havent arrived. Ive tried calling and emailing but have no response. I'm now going through my bank. It's disgusting behaviour, my Nans upset and I'm outraged and want a full refund!

Flowers look nothing like the picture, you get a few bits of dead or half dead flowers. This isn't a error, no error putting one piece of the white stuff in when picture shows it all full of it