Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Lovely Flora World

Lovely Flora World

1.2

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Lovely Flora World?
grey stargrey stargrey stargrey stargrey star

Lovely Flora World Reviews Summary

Lovely Flora World has a rating of 1.2 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Flora World most frequently mention mothers day, customer service and trading standards. Lovely Flora World ranks 275th among Flower Delivery sites.

service
174
value
159
shipping
167
returns
110
quality
152

We monitor reviews for authenticity

GB
1 review
2 helpful votes
Follow Kirsty P.
Unfollow Kirsty P.
Share Review
Report Review

Absolutely crap
April 2, 2020

This company doesn't even deserve 1 star. I ordered flowers a week in advance for my mums 60th birthday and they turned up 2 days late (dispite being ordered well in advance) when they finally arrived they are a far cry to what was pictured even the wrong balloon was delivered I am so disgusted & disappointed. See for yourself and steer well clear

+1
Date of experience: April 2, 2020
GB
1 review
1 helpful vote
Follow Jessica L.
Unfollow Jessica L.
Share Review
Report Review

Awful!
March 30, 2020

I paid for 50% more flowers in the bunch and they were still very sparse! Looked nothing like the picture! Steer well clear!

Date of experience: March 30, 2020
GB
1 review
0 helpful votes
Follow Katijah K.
Unfollow Katijah K.
Share Review
Report Review

I ordered flowers for my mother on mother's day and they have not arrived over a week later. I've tried calling and emailing and they have not got back to me. I spent £45.

Date of experience: March 29, 2020
GB
1 review
1 helpful vote
Follow Marie J.
Unfollow Marie J.
Share Review
Report Review

Never buy again
March 27, 2020

Ordered Monday for next day delivery. Didn't arrive until Thursday evening.
When recipient opened them flowers half dead and droopy and where not even flowers I ordered
Ordered pic 1 and received pic 2

Date of experience: March 27, 2020
GB
1 review
0 helpful votes
Follow Angie J.
Unfollow Angie J.
Share Review
Report Review

Mother's Day
March 26, 2020

Ordered from this site for Mother's Day as I wouldn't be able to visit my mum because of the coronavirus, I ordered on the Thursday for guaranteed Mother's Day delivery that's what was advertised on there site, on the Saturday I had a message saying delivery would be Monday, so I emailed saying to cancel order as it wouldn't be received on time they never replied and took payment, phoned my mum Monday to see if she had received the flowers she said yes but most were dead when they arrived and box damaged she received 8 flowers in total, this business is a joke please don't order from them they just want your money and are not bothered about customer satisfaction

Date of experience: March 26, 2020
GB
1 review
1 helpful vote
Follow Blake D.
Unfollow Blake D.
Share Review
Report Review

Shocking
March 25, 2020

Shocking. Flowers arrived 4 days late, barley half the flowers arrive compared to what was listed in quantity and variety, wrong balloon included and chocolates missing!

Date of experience: March 25, 2020
GB
1 review
8 helpful votes
Follow Carrie C.
Unfollow Carrie C.
Share Review
Report Review

I'm fuming! Ordered flowers for my mum and this is what she received!
I paid extra for 50% more flowers!
I wish I had read these reviews before ordering. All reviews on the site are obviously fake because they are all positive!
Load of rubbish. I could have nipped to a supermarket and picked these up for a fiver not £25!

Date of experience: March 25, 2020
Brazil
1 review
4 helpful votes
Follow Suzanne K.
Unfollow Suzanne K.
Share Review
Report Review

Freedom of speech
March 25, 2020

I have noticed, lovelyfloraworld, are reporting and closing down negative reviews on this site, mine included, people are only reporting the truth to warn other customers what to expect when ordering from there site, I did not curse or tell any lies about my experience, but obviously review sites such as this are protecting retailers rather than the public, we are British and supposed to have freedom of speech, I am including a photo of the flowers, please go on the site and tell me if they look like the freesia and gypsyphilia 50% bunch that I ordered, and if I'm wrong
I am willing to apologise.

Date of experience: March 25, 2020
GB
1 review
4 helpful votes
Follow Amanda S.
Unfollow Amanda S.
Share Review
Report Review

Mother's Day flowers
March 24, 2020

Ordered flowers for Mother's Day they were due to arrive 21st March didn't arrive till today. When arrived they were hideous. Now I've never ever had an issue with them before so I'm absolutely gutted. Contacted them three times no response!

Date of experience: March 24, 2020
GB
1 review
13 helpful votes
Follow Shaeen H.
Unfollow Shaeen H.
Share Review
Report Review

NEVER AGAIN
February 25, 2020

Will never order from these again. Flowers were completely different to pictures on website. The ribbon was scrunched up and presentation was awful. Flowers were wilted, leaves were brown and stems were rotten and I ordered 50% extra flowers... I got a thin bouquet. Straight in the bin. Paid £19 for nothing. Was better off purchasing from a petrol station for under a fiver. Company refused to give a full refund. BEWARE!

+1
Date of experience: February 25, 2020
GB
1 review
0 helpful votes
Follow Winifred M.
Unfollow Winifred M.
Share Review
Report Review

Very pleased.
February 20, 2020

I ordered flowers for my friends 80th Birthday and she was absolutely delighted with them, The service was first class and I was kept in touch with the progress of my order and delivery, I will certainly order from Lovely floral world again.

Date of experience: February 20, 2020
GB
1 review
0 helpful votes
Follow Luke M.
Unfollow Luke M.
Share Review
Report Review

Avoid
February 19, 2020

I ordered 12 red roses... I was delivered 11 pale pink/brown roses. Most were broken in the box. The cellophane and tissue were in the box but not around the flowers. No ribbon, flowers were cellotaped together. Customer service refused a refund and told me to pick off the brown petals.

Date of experience: February 19, 2020
GB
1 review
1 helpful vote
Follow Tania W.
Unfollow Tania W.
Share Review
Report Review

I ordered flowers they said they'll be there on the 15th of the second 2020Flowers still not turned up and out of the 16th

Date of experience: February 16, 2020
GB
1 review
1 helpful vote
Follow Keith H.
Unfollow Keith H.
Share Review
Report Review

Valentines Day
February 15, 2020

Purchased red Rose's for valentines day didn't arrive until 15th, when we received the Rose's they were creamy pink and half dead. Would definitely not recommend this company they don't answer emails etc. Will not be using them again and recommend other people look elsewhere.

Date of experience: February 15, 2020
GB
1 review
2 helpful votes
Follow Russell L.
Unfollow Russell L.
Share Review
Report Review

What a load of rubbish
February 14, 2020

Ordered flowers for my girlfriend and they haven't even turned up for Valentine's Day! Just wished I had read the reviews before hand! DO NOT order from this company! You. Any even call them, number out of order! Scam!

Date of experience: February 14, 2020
GB
1 review
0 helpful votes
Follow Shiri P.
Unfollow Shiri P.
Share Review
Report Review

Worst service!
February 14, 2020

Worst service, I have ordered flowers for my partner for valentines day and they have delivered before a day. What's the point in ordering for the particular occasion.

Apparently they have a clause in their term and conditions.

Worst service and never use again. Waste of my money.

Date of experience: February 14, 2020
GB
1 review
0 helpful votes
Follow SCOTT G.
Unfollow SCOTT G.
Share Review
Report Review

Very poor service twice
February 13, 2020

Ordered Valentine's day flowers to be delivered on the 14th and they turned up on the 13th. Customer service said it does say on our website we may deliver early. Not much good when you book a specific date

Date of experience: February 13, 2020
GB
1 review
1 helpful vote
Follow Rhianne N.
Unfollow Rhianne N.
Share Review
Report Review

AWFUL
February 11, 2020

Soooooo these are what I order and even paid for 50%extra flowers
But... I recieved the 1 in the second picture
So I decided to buy more flowers and put them together in the 3rd picture
Will never buy from lovelyfloraworld again! Robbing bastards
I paid £25 for a bunch of flowers that are not even worth 5 pound! I seen a bigger bun in asda for £10 should have just brought those!

FALSE ADVERTISEMT AND $#*! CUSTOMER SERVICE
AVOID LOVELY FLORA WORLD

Date of experience: February 11, 2020
GB
1 review
9 helpful votes
Follow Margery T.
Unfollow Margery T.
Share Review
Report Review

Lovely flowers
February 5, 2020

Flowers arrived on time well packaged they lasted for 2wks very happy with service and condition of my flowers I will have no hesitation in ordering again. I would highly recommend this company.

Date of experience: February 4, 2020
GB
1 review
2 helpful votes
Follow Paul H.
Unfollow Paul H.
Share Review
Report Review

Disappointment
February 1, 2020

Delivered OK. Flowers in full bloom so little life left for display. Some stems broken and some flowers dead. Recipient very disappointed. Customer Services offered discount on next order. There will not be a next order.

Date of experience: February 1, 2020