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Lovely Flora World Reviews Summary
Lovely Flora World has a rating of 1.2 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Flora World most frequently mention mothers day, customer service and trading standards. Lovely Flora World ranks 275th among Flower Delivery sites.
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Ordered flowers for a friends birthday in 2020. Ordered over a week earlier as covid may delay. Were a week late, which under circumstances I could have lived with however what she recieved was a third of a bouquet and no ribbon. Contacted company to complain and was totally ignored. Shocking delivery and shocking customer services. Would never use again. Be warned..
Me and my sister order flowers from Lovely Flora World for a family member who had received very upsetting news. We thought the flowers would be a lovely surprise and let them know we were thinking of them. Well not only did the flowers turn up a day later than requested. The flowers were almost dead when they arrived and that was both bunches. Me and my sister were devastated when we seen the flowers so I took pictures and contacted Lovely Flora World and informed them also sending them the pictures of the almost dead flowers. I emailed the company 3 times before they responded. I sent pictures at their request and no response. So I emailed them again and 9 days later still no response. They advertise that they will replace flowers if not fresh. Well that is a lie. My tracker followed the delivery and it took 5 days for the flowers to be delivered without water. Don't be fooled by their advert the flowers are not cheap. I ended up going to a supermarket to buy 3 large bunches of exotic flowers and a vas for the same price I paid for dead flowers from the appalling florist. I'm gutted now I have read feedback comments as I would not have used this company. Be warned Lovely Flora World are a rip off service who deliver dead flowers and will not respond to your emails. DO NOT USE THEM... avoid at all cost.
The picture of the flowers I sent to my granddaughter say a thousand words. This was taken ONE day after the flowers were received. Complaining is to no avail - you get an automated txt with no further details of contact. Please keep away from this site, a blatant RIP-off!
So appalling, we had to laugh when the flowers arrived for my mother. Avoid this company altogether, save your money and buy elsewhere.
I have not used this company before. Ordered well in advance for poorly friend's birthday on 2nd June. They eventually arrived 3 days later. No response whatever to THREE emails asking what happened, and also asking for my money back so I can buy locally and leave on doorstep (Covid-19).
Ordered flowers for my sister's birthday. Was informed two days before due date that the flowers had been posted. Didn't arrive for 1 week. So missed her birthday, and the flowers were dead. Tried on many occasions to contact the Company for a refund, but only got an automated reply saying they were looking into my complaint. This has been going on since April. I suggest you do not order flowers from this Company. They are a joke! Had to give a rating to proceed with review. Put in 1 but really 0 was more honest.
I ordered the £11.99 flowers from this website (that was on a half price deal)for my mother in laws birthday she said I didn't get my money's worth from them wasn't impressed as it's so annoying at the moment I thought I'd send flowers instead of just a card as we can't get to see her under these circumstances, won't be ordering from these ever again have gone with Waitrose since much better deals
First photos are what I thought I was receiving. Next photos are what I received. I ordered 2 bouquets, each with 50% extra stems. I paid £35.37. They went straight into the bin after taking the photos.
I would say the flowers received were at least 2 weeks old
Wish I had read the reviews before I ordered for my sisters birthday. Arrived nearly dead, 50% extra never. Customer service non existent, no offer of compensation. DO NOT ORDER RUBBISH!
I ordered flowers for my daughter as she has just got a new job. Nothing like the photo. I asked for 50% more. Even with that it's just like a small bunch of carnations. It did come next day but still a rip off. Should be closed. Is this company working from a garage? As someone else said. They are like garage flowers. At least they were not dead.
Having received a bouquet £20 plus one expects decent flowers not dead ones. Having sent them a picture of the said flowers they said they would send some more, still haven't arrived and can't get through on the phone. What sort of business is this?
Do not order from this company. My 16 yr old granddaughter ordered the above for her Mum as a surprise during lockdown and decided from the photo on their website. When they arrived they were half the size that was shown on the website. When she complained the company didn't want to know. She paid for this from her own money and felt very disappointed. Do not order anything.
Avoid it they're not professional. I order for my sister pink roses guess what they send red an white roses and not fresh see the pictures. When i contacted them they never answer and them phone never works.
I ordered from this company what I thought would be lovely bouquet of flowers which hopefully would have cheered her up
What arrived today was shocking the bouquet was nothing like the picture on their website flowers are wilting and have died I could have gone to any supermarket and picked the same bunch of flowers up for £5.00. I also asked for 50% extra flowers.
Absolutely shocking the state of the bouquet my wife received today. Should have read the reviews before ordering as how can a company get away with conning people and be allowed to get away with it.
Excellent service
Will recommend to friends and especially family
Will definitely be ordering again/ even for myself
Thank you so much
I ordered some for a friend who is having a touch time to cheer her up.
The flowers were left by her gate, so surprise ruined as I had to tell her to look out for them.
The flowers certainly didn't match the picture. I can get 2 bunches in the local supermarket for a lot less. There was only flowers and 2 very scant pieces of foliage.
I complained and they asked me to send pics. No reply. Re-sent email... No reply. A week later I sent again. They told me their senior florist said the flowers were correct
Don't know where she qualifed from?!
The whole experience of getting surprised with flowers was spoilt.
Ordered a supposed bouquet for my mums birthday. The flowers that turned up were totally disgusting, would have been better with reduced from a supermarket, I'm sure they would have looked better.
They arrived with no ribbon and just wrapped in white paper, no water and only a few flowers.
It was an embarrassment to say how much I had paid plus the additional cost for 50% extra with delivery charge, a total of £20 plus.
After several emails to both delightful flowers and lovely flora world a couple of which have been replied to but still no satisfactory outcome to the complainant.
Shoddy goods, disgusting service and even worse aftersales service.
Not sure how this company still operates, doesnt even warrant a one star, more like a minus 5 star.
DO NOT USE UNDER NO CIRCUMSTANCES
As photo shows not at all how advertised. Complete rip off. First photo is what arrived and that was adding extra 50 % flowers and bow. Second picture is how they are advertised. Please avoid this form at all costs
Flowers half dead looked like bought from garage forecourt. Very disappointed. Got in touch straight away nobody returned our call.
I ordered my flowers well in advance for a friends Birthday. Arrived a day late without a ballon as per deal.
Very disappointed and will not be ordering again.
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