Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Lovely Flora World has a rating of 1.2 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Flora World most frequently mention mothers day, customer service and trading standards. Lovely Flora World ranks 275th among Flower Delivery sites.
We monitor reviews for authenticity
I bought a bouquet from flora world promising me a beautiful bouquet expertly done well I burst into tears when I saw them they were a cheap bunch of flowers you can get in the supermarket I paid 22 pounds for a cheap 5 pound bunch they were for my daughter so disappointed
Flowers arrived late, dead and after paying £45 for extra flowers, was daylight robbery for a few flowers that probably cost £5 in Asda
Pink pretty box arrived. Expected to see a double bunch when my sister opened the box. Horrified at the minimal lifeless bunch of so called flowers that appeared
More embarrassed by the look on her face! Go to a petrol station and pay much less than half for a better bunch. Most definitely would NOT RECOMMEND! Score a big fat MINUS!
I have now ordered 4 times with this company, very happy with the flowers, they were all lovely.
I also made a mistake on my delivery address and their customer service was brilliant
Would definitely recommend
Thank you so much, very much appreciated
Ordered on line and they took my money but after no confirmation email I realised it's perhaps a scam. Needless to say the flowers never turned up. They are registered as a LTD company (April 2019) and file their (no doubt fudged) accounts on time but they are robbing people blind on line. Trading Standards need to look into this company before they dissolve and re start under another name. What a disgrace the director of this company is. UPDATE: The flowers did turn up, a week late, after I contacted them on Facebook. This is what turned up!
I ordered some flowers online on the 22nd May to be delivered to her on the 23rd. No flowers turned up so I emailed them as there isn't a phone number o was told they don't have an order with my email address or order number. I sent them a copy of the oder conformation and have heard nothing since. This is the first and last time I will use them. I'm now trying to get my money back from them
Bought these for my sister, absolutely disgusting half dead. Terrible service. Would not recommend.
Poor customer service, no way of changing order if mistake made and they dont ever respond to emails. Telephone manner rubbish. Flowers were dead within 2 days. Absolutely shocking for the price. Avoid!
1st bouquet arrived with dead dried out flowers emailed with pictures and they said will send another one out.
6 weeks later 2nd bouquet arrives with dead roses but when email they say they showed the picture i sent to their senior florist who said they were fine
Avoid at all costs
Ordered flowers and paid extra for a large balloon for my daughters 40th birthday, i thought it would cheer her up as we could not celebrate with lockdown. The roses were dead and the others were either snapped or dead and the balloon tiny. Shocking
First of all it says FREE DELIVERY. But you get charged £2.99 for "tracking". I ordered the colour burst bouquet for my daughter as she is front line staff. I also paid extra for 50% more flowers. I got less than the normal bunch, never mind the 50% extra! These flowers are no way worth £22.98 I paid. I have been trying to contact them with no avail. 2 emails and phone calls. I've given up.
DO NOT ORDER FROM THIS COMPANY ITS A CON
The first pic is the original bunch, and there would be 50% more. Then the second photo is what my daughter received! Disgusting
Ordered flowers 4 weeks before 11th may fir flowers to be delivered, but wasn't delivered till the 13th may she had to throw away half of the bouquet, very very upsetting as my sister needed cheering up after such a very awful year, sent several emails and no reply from this company stay clear of these people awful service and they do not reply, very upset and wish I went to the company that I normally use with fantastic service and never dissatisfied, my sister could not send pic as she has no mobile to take pic ç
Do not buy from this Company. Not worth 1 star but couldn't give less. My order arrived today and the flowers are awful! I paid for the extra 50% but didn't get more than a £5 supermarket bunch! The roses are almost dead and other flowers broken. The only thing they are fit for is the bin! DO NOT WASTE YOUR MONEY!
So this morning as a surprise from my mum after coming out of hospital I received a bunch of roses, almost dead, contacted them with photos to be told it is expected to be wilted in transit! You would not pick this bunch out of the bargain bucket at the supermarket. So much for the guarantee of a replacement bunch. If I could give zero stars I would have! Terrible after sales!
Do not buy from this Company, Roses half dead, no balloon, message printed on cheap paper and stuck on card - totally rubbish. 3 emails and phone line not manned.
Order number: *******. False advertising. Flowers were a pathetic representation of what i paid for. Paid extra for 50% more too, looked like it was valued at £2.50! Complained and was promised a replacement, it still hasn't arrived a week later. No communication from them either. Will never use this company again. Terrible.
Absolutely despicable company. My mother in law brought flowers from here to go on my father in laws grave for his birthday.
She ordered 24 large headed roses but the ones sent were small and half dead and could have been £5 from a petrol station.
Understandably she was upset and called to complain. They were rude, unhelpful and left her absolutely distraught. The manager refused to speak to her and all they offered was for her to post them back at her own cost and they'd consider sending some new ones IF they agreed that they weren't up to scratch.
I have been trying to contact you since the 7th of may. My nain was due flowers on that day which didn't arrive till the 9th. Absolutely livid when they arrived they were dead. I have emailed you 3 times no response and phoned to a constant engaged tone... what I thought would be a lovely gesture with my nan being 88 and isolating could have bought better from the garage!
I'm not one for writing reviews and usually keep my opinions to myself however, I have just received flowers from the this company and I'm upset that they are aloud to advise such nice flowers to then send out nearly dead and very small flowers. The flowers which I received are nothing like the photos advertised. I would recommend everyone to find a different flower company to go to.
Absolutely appalling service, I ordered a lollipop star bouquet for a dear friend for her birthday, the flowers arrived on time but was definitely nothing like what they had advertised in their website. I have tried to contact them by telephone, email, messenger and Instagram but have not received and correspondence back from them. I then decided to see if I could find another way to contact them and was completely shocked to find that they have two different companies, using the same phone number and premises, both dealing with the sales of flowers. I then checked to see if both companies were registered with Company House and surprise surprise, only this company is registered, there is no recognition of their other company Delightful Flora.
Something is definitely untoward with these companies...
If your looking for some beautiful flowers for your nearest and dearest then my advise STAY CLEAR IF THESE COMPANIES.
Answer: These people are crooks... They have ruined Mother's day. We are going to take legal action.
Answer: I feel your pain. We were sadly let down at the funeral yesterday by our flowers not arriving. They refused any compensation or gesture of goodwill. Disgusting.
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account