Lovely Flora WorldReviews 732

I ordered 24 yellow roses, they arrived promptly on Tuesday, by Thursday they were ready for the bin, most of them turned brown and the rest didn't open. I emailed a complaint and they sent a second bunch which arrived on the following Thursday, today, Sunday these too are ready g I r the bin, they have all drooped with no sign that any will open. Do not purchase from this company, they are cheap for a reason! The attached photo is the second bunch 3 days after receiving them!

I ordered roses with a balloon, plus chocolates and a teddy bear for my wife for our golden wedding anniversary. The roses and ballon arrived on the correct date but no chocolates or teddy bear. The roses were okay, but the associated greenery with them was dry and crispy. The ballon was also okay! It took me a week to get through to them to complain and they subsequently reimbursed about a third of the price. I emailed to say that I was not satisfied and wanted a full refund, and received a reply that they could only refund the cost of the missing items. I took the complaint to my credit card company and it took them about 5 weeks to get me a refund of the remaining balance, so i'm not out of pocket. However it was extremely disappointing, and upsetting on such a special occasion.

AVOID AVOID AVOID!

Don't waste your money.
I should have read up on the reviews before I ordered from this company because the company is totally unreliable and the issues I experienced are very similar (almost exact) to many of the reviews provided. If i could give the company minus stars - i would. The bouquet was not delivered on the date specified, even though they confirmed the date of expected delivery. The delivery was made 3 days early later which is not ideal when it is a birthday surprise. I also ordered 50% extra flowers and still very little stems and flowers of poor quality. I can understand slight differences between a stock bouquet photo and the real thing, but the actual delivery is nothing like the pictures on the site. The number of stems received was considerably less than in the bouquet advertised.
My initial email to the company was ignored and a subsequent email with photos to register an issue and threaten action finally got a response which was inadequate. The company offered a derisory 20% discount if i ordered again despite my complaint that i was completely unhappy with the delivery and service I received.
The issue here isnt even the amount of money spent but rather the company's indifference to resolving complaints and when it does, its an attempt for customers to purchase more flowers to get any recompense. A real joke and terrible customer service!

Ordered A bouquet of flowers for our anniversary, looked at the pictures on the site, took advantage of a 50% more flower offer, and when delivered there was only 14 flowers in a box, one of which was dead, and the others past their best. To be fair when I rang to complain, they did send me another bouquet the next day, but this time they was not what I had ordered the first time and again in a box, not arranged as on the website. I would have done better going to a petrol station. DO NOT ORDER FROM THIS WEBSITE!

Ordered a beautiful luxury rose heart for my daughters great nans funeral and this is what turned up, absolutely shocked and upset at what was delivered to the funeral home, I called the company first thing this morning to be told basically not there problem at all they took no responsibility no replacement just £30 refund from the £59,99 I spent on them which isn't good enough, spoilt the funeral Other family members were very unpleased at what arrived at the funeral home, very upset to be told by staff on phone this morning after emailing pic over that there's nothing wrong with it, 1 I ordered what was in pic roses with 3 Lilly's, what came was a different colour no Lilly's and with some other flowers which was not in the advertisement and 2 with a portion of said flowers completely missing as you can see from the photos exactly what issues are but this company refuses any responsibility, avoid this company if you don't wish to be disappointed and completely ripped off!

I was very worried after ordering 'Pretty Scented Roses and Freesias Bouquet - £16.99, then read all the negative reviews! I usually order flowers from another reputable shop, but love the sweet scent of freesia so much, I took the chance. I ordered the flowers for family who just moved to a new home! My daughter-in-law tried her best not to disappoint me, but the photo she sent was of dying flowers, brown edges on the yellow roses, and no scent from the freesia!? The site agreed to send another fresh bouquet, but why couldn't they do it in the first place? Why did it take someone who have to use their position as a lawyer to get the positive response? Totally unacceptable, I will never order from Lovely Flora World again. Not recommended!