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Lovely Flora World

1.2

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Lovely Flora World Reviews Summary

Lovely Flora World has a rating of 1.2 stars from 732 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Lovely Flora World most frequently mention mothers day, customer service and trading standards. Lovely Flora World ranks 275th among Flower Delivery sites.

service
174
value
159
shipping
167
returns
110
quality
152

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GB
1 review
0 helpful votes
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COMPOST!
November 27, 2020

Dead flowers delivered a day late. Send a photo they said but the web site doesn't allow for that. Do not use this company.

Date of experience: November 27, 2020
GB
1 review
3 helpful votes
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Flowers
November 25, 2020

Very disappointed with the flowers I received for my mums birthday. I payed extra for 50% more flowers but still only got 4 main flowers and a couple round the outside that hadn't opened yet. I ended up buying my mum Tesco flowers for £10 which were much better than the ones I received from this website! They know what there doing it's how they make there money it's a scam! Don't order from here they look nothing like the photos. Wish I saw they only had 1 star rating before ordering

Date of experience: November 25, 2020
GB
1 review
1 helpful vote
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Disappointed
November 23, 2020

Really disappointed with the flowers that were delivered i paid a extra 50 % for added flowers these are what i received nothing like the photo on there website

Date of experience: November 23, 2020
GB
3 reviews
0 helpful votes
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DON'T USE THIS COMPANY
November 18, 2020

Ordered flowers for delivery in Hull. The were confirmed packed on the 16th for Delivery on the 17th. Not delivered yesterday so query sent late yesterday. No rely at all today the 18th and no flowers delivered. Another query sent an no reply. This company is Pants. DO NOT USE THIS COMPANY ID 6587 and subject "Order Number *******"

Date of experience: November 18, 2020
GB
1 review
0 helpful votes
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Do NOT use this company!
November 18, 2020

Never written or had to write a negative review in my life. I would advise anybody reading this review to stay well clear of this business!. The flowers I ordered for my wife never turned up, I sent three emails and no response, I called them twice, was immediatley put in a queue only to get cut off both times after 60 seconds or so. Asked for a refund but had zero replies. Please do not waste your money!

A queqe

Date of experience: November 18, 2020
GB
1 review
0 helpful votes
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Rubbish
November 16, 2020

Order flowers on the 13th to be delivered the next day and still haven't been delivered and communication with them is pointless.
Ceo email is also fake and doesn't exist.

Date of experience: November 16, 2020
GB
1 review
0 helpful votes
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I bought some flowers and a balloon for my friend's 30th birthday. I should not buy from Lovely Flora World! The flowers costed £22 and the ballon £5. The cheapest looking stuff ever. Not because I bought roses and I received some ugly plans but the bouquet advised was looking amazing on the website but I have received not more than 5-6 unknown flowers and some grass. The balloon costed me £5, it was of a smaller than a yellow melon size. I was disappointed and disgusted. Don't ever buy from them!

Date of experience: November 15, 2020
GB
1 review
0 helpful votes
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Absolute rubbish!
November 14, 2020

I ordered flowers for my wife's birthday, confirmed the delivery date, paid for Royal Mail "tracking"... they didn't turn up as agreed... arrived the next day after spending 4 days in transit... blooms are totally fading after one day..., complete rubbish service. I emailed bug they haven't replied! Please don't use this company, they are absolutely useless snd a complete rip off!

Date of experience: November 14, 2020
GB
1 review
0 helpful votes
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Appalling RIP off
November 6, 2020

DO NOT USE

DO NOT USE. This company is appalling. Flowers arrived late... dead... had paid 18 quid with delivery and for an extra 50 percent in the bunch and no word of a lie. You could have got a better bunch from a petrol garage for 4 quid. They were for my mums birthday and they looked cheap tatty and horrible. Mispelt message typed in insanely small letters on the card and hadn't said who it was from even thou I wrote it in the text. Mum threw them away the next day and I got a bunch three times the size from morrisons for half the price. Appalling customer service. Sent them a pic of a couple of flowers (they were too few to be referred to as a bunch) and basically got... they have been delivered and no refund... tough luck. Absolutely disgusted. Check out the photo to show how floral world react to bad reviews. Instead of apologising they report it I the Hope's it is removed

Date of experience: November 5, 2020
GB
1 review
0 helpful votes
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Arrived 2 days late and customer service was simply they do not guarantee service (sent by royal mail), flowers arrived in the condition that would normally be heading to the bin!

Date of experience: November 2, 2020
GB
1 review
0 helpful votes
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They didnt deliver on time then tried to offer me 20% off when clearly I wont be using them again. Dont waste your money! The bouquet was tiny aswell!

Date of experience: October 30, 2020
GB
1 review
0 helpful votes
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Review of Lovelyfloraworld
Suzi Nash
Suzi Nash
4 reviews
1 star: Bad
14 minutes ago
Disappointed birthday bouquet. I ordered a bouquet for my mums 73rd…
I ordered a bouquet for my mums 73rd birthday as I felt it was more special. When I arrived there and saw a measly bunch of what looked like £4 supermarket flowers I was in tears. I contacted lovely flora and there response was atrocious. Nowhere in the small print does it state that the pictures on the page are of the bigger bouquet. I feel that this is false advertising and am looking at taking it to Trading Standards.

+2
Date of experience: October 29, 2020
GB
1 review
0 helpful votes
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Very unhelpful when through illness we wanted to change address. Didn't arrive on due date. Incompetent. They rob people of their money and good wishes. Please do not order from this company. Only gave them one star (Instead of nine) because they did answer my email, although response was not helpful.

Date of experience: October 28, 2020
GB
1 review
0 helpful votes
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Ordered some flowers for my recently bereaved mother's birthday yesterday.
Still not arrived Received email last night at 16.20pm to say they were not being delivered too late to organise anything else. Her birthday ruined

Date of experience: October 27, 2020
GB
1 review
0 helpful votes
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Ordered for the 26th of October which was my sisters birthday expected them to be delivered for her to open the door and get a surprise instead it was delivered two days before not happy and very disappointed do not order

Date of experience: October 24, 2020
GB
1 review
0 helpful votes
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Never order
October 17, 2020

Unfortunately I can't not give less than one star. In a short words, bad customer service. Flowers are not even worth a fiver. You may spend 50 percent extra on top of standard bunch to get extra flowers but you won't. It's a con and a disappointment all rounder. Never again not worth the wait or the money.

Date of experience: October 17, 2020
GB
1 review
0 helpful votes
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DO NOT USE.
Ordered a bouquet for my daughters birthday. Paid for an extra 50% and got a wilted bunch a day late, not as the picture & not wrapped as per web site. Complained & was promised a standard bunch as shown on the web site, properly wrapped. Got another tatty bunch. Daughter complained & they offered her 20% off another order. They must think we are totally stupid to use them again. I have complained but as yet, no response, surprise, surprise! The pictures on the web site are not what you will receive, better going to your local garage or supermarket.

Date of experience: October 10, 2020
GB
1 review
0 helpful votes
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DO NOT USE
October 9, 2020

Ordered flowers for wedding anniversary thus entered specific date when requested and mentioned they were for anniversary. Flowers arrived two days early so that was ruined flowers were dead within days.
I REPEAT DO NOT USE

Date of experience: October 9, 2020
GB
1 review
0 helpful votes
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Disgusted
October 7, 2020

Ordered some flowers for my friend for her birthday. The flowers that arrived was nothing like the flowers in the picture that I ordered. So I wasnt told before hand they had no gypsphinia to put in my order. They arrived with 3 dead headed flower some of the carnations was brown arround the edge. There was no water or anything in the box to keep the flowers alive. They was bone dry. Please see pictures of what I ordered to what I recieved. Both myself who bought the flowers and my friend are disgusted with them. All as I have been told is that they are the same as you ordered. When you put them in a vase they will look nice. OH I dont think so!. The first picture is off the website to which I thought I was getting sent to my friend for her birthday the other pictures are what she recieved.

+2
Date of experience: October 7, 2020
GB
1 review
0 helpful votes
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Disappointed
September 30, 2020

Flowers did not arrive today as requested & I'm unable to send messages or email order no. *******. Very disappointing

Date of experience: September 30, 2020