LoseTheBackPainReviews 188

Gwynne W.
1. Please understand that I’m detailing all of this to explain, that “things happen” in life both good and bad, but often times though its just circumstance, but please realize that is different then, us being a scam or a rip off or us doing this with the intent to cause harm to our customers, as that is simply not true…

2. After careful review of her account we have identified the issues, on two occasions she indicated that she would like her order canceled, however, she responded to an email address that is not monitored, (the email says, it is not monitored and there is an auto-responder email that is sent to everyone that responds to that email, telling people that this email is not monitored and to get your request resolved please open a support ticket by clicking on the link below, which was this link: https://thehealthybackinstitute.zendesk.com/tickets/new

3. Now because the help desk ticket was never created, we never saw the request and that action was not completed, additionally, she had two accounts with us using 2 different email addresses, with two different physical addresses (one home and one work) and you guessed it, we use the email address as the unique identifier for our customers, so when she called the first time, she just happened to give the one email address, what did not have that order associated with it, however, we failed to ask, if she could have used a second email address and for that we have refunded, Gwynne W.

4. For everyone else, if you have a customer support issue please contact us through our ticket system, it is much faster and more reliable, and for us tickets can be systematically resolved, insuring the highest standard for customer support, so things like this do not happen. https://thehealthybackinstitute.zendesk.com/tickets/new

Dr. Peller

1. We do apologize for the slow response to this matter, causing this confusion. It is never our intent to delay or neglect a customer service request. That said, in the future please no not email us, but rather we are suggesting that anyone asking for customer support contact us through our ticket system, that is much more reliable and tickets can be systematically resolved. (see link below)
https://thehealthybackinstitute.zendesk.com/tickets/new

2. I would like to be clear, we did send you a confirmation on 9-7-2015 that your order had been canceled and you had been completely refunded.

3. I just happen to see that our confirmation was sent to you, on 9-7-2015, the same day you wrote this review, I sure do hope you did not write this review after you knew your order had been stopped and that you had been refunded. Because if you did, you could have responded a little bit differently…

1. Yes, the book is Free...

2. Yes, we as for a small S/H fee to help cover some of our cost, as each book that we give away for free we lose money, in return we give you content in that book that you will not get anywhere else, well worth the S/H.

3. In response to your statement about continued charges, we do make available special offers they are 100% Optional and Yes you can order the book without, any additional orders or charges. You choose that offer in fact the way it works is that you clicked the button asking for it and you received the product. Further before the order is completed the customer needs to click on a check box, stating that they have read and agreed to the order and the terms. That is of the highest advertising standards, as we use not one but 2 safeguards to protect the customer.

4. We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system, that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satifaction. https://thehealthybackinstitute.zendesk.com/tickets/new

1. All orders are billed the day the order is placed (just like every business on the planet) and most orders are shipped the next day, some international order are held for clarification but shipped ASAS, and just how long it takes to get there can very...

2. We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system,(link below) that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satifaction. https://thehealthybackinstitute.zendesk.com/tickets/new

First of all thank you for checking with your Dr before taking any of our product, but for anyone reading this, we suggest that you if you have questions about if you can take any supplement, please consult your physician before you, buy that supplement.

Second, please be specific when communication with customer service, as merely asking to be unsubscribed means to remove you from our email system, but asking to have your smart ship stopped is a completely different matter. Everyone please be specific and use the link below to communicate with us.

In short, we did not scam you, and in the end, we did not refuse to stop your order, but rather there was a miscommunication, and I will take this opportunity to again, state when emailing please be specific to your requests.

We are extremely responsive to customer server issues, so if anyone is asking for customer support please contact us through our ticket system,(link below) that is much more reliable then emailing and tickets can be systematically resolved making response much faster and it insures customer satisfaction. https://thehealthybackinstitute.zendesk.com/tickets/new

I’m not surprised the pain was incredible. Dropping celebrex or any drug “cold turkey” can have serious consequences. Did your doctor tell you to do that? You didn’t mention how much celebrex you were taking per day, but we never recommend any of our supplements as a replacement for current medication. If your desire is to replace your pain medication with natural supplements, this should be done gradually, over time under doctor supervision. First, by adding the supplement. And then slowly weaning yourself off the pain medication. If you’ve been in pain for years... or on pain medication for years... this may take awhile. This will allow your body to adjust as you make changes.

As for Walmart and JC Penney selling products similar to ours cheaper. It happens. I can’t police the thousands of retail establishments and make sure the prices are exactly the same 24 hours a day. Instead, with products like Backease I offer telephone support with one of our pain relief specialists. You can call or email 24 hours a day, and you’ll be able to ask advice on how to relieve pain. And this is for any condition. Depending on what product you purchase, this is a LIFETIME service. You won’t get that level of service anywhere else.

Also, many of these establishments have limited return policies. For example, some won’t take back “assembled” products. What that means is you could buy a product like Backease from them, take it home, assemble it, and then if you don’t like it... too bad for you. They won’t take it back because it has been assembled. Just because you see a lower advertised price doesn’t necessarily mean you are getting a better deal. You have to read the fine print.

Rome wasn’t built in a day. And two weeks of Heal-N-Soothe is not going to cure 23 years of gout. But more importantly, have you ever wondered why you’ve had to put up with gout for the last two decades?

Could it be the solution you are turning to (the NSAID indomethacin) could be part of the problem? Could it be causing your gout to linger?

There’s something you should know about Indomethacin (and other non-steroidal anti-inflammatory drugs). They STOP the healing process.

You see, Nsaids works by reducing hormones that cause inflammation and pain in the body.

But inflammation is actually the first step in healing. When you are injured, inflammation rushes in to fight whatever caused the injury (infection, foreign bodies, whatever). When this situation is stabilized, then your body flushes out the inflammation and other waste and starts to rebuild.

It’s like a burning building. The firemen are called in to stop the blaze. When the fire is quenched, somebody has to clean everything up. Only then, can another building rise up.

Taking NSAID’s is like stopping the firemen from doing their job. Sure, it may temporarily stop your pain. But it stops healing too. The blaze keeps burning and you NEVER fully heal.

Maybe this is why, for over 20 years you haven’t been able to get rid of gout for good?

I apologize Heal-N-Soothe didn’t work for you right away. But, in all honesty, for your particular situation, I don’t think you took enough, for long enough, for it to work.

Heal-N-Soothe is NOT designed to stop inflammation. It is designed to help regulate the inflammatory process and aid your body in flushing it out AFTER it has done it’s job. It is a support for your body’s natural healing process.

If all you want a “quick fix” band-aid for a flare-up it looks like the drug you are taking works temporarily.

And obviously stay away from the foods you know cause a gout flare-up too (FYI, those could be triggering inflammation that is making your pain worse.)

If you want something that will clear out the inflammation and solve the underlying problem, so - eventually - you don’t have to rely on dangerous drugs (and there are plenty of dangers) you’re going to have to try something different. And you’re going to have to give it enough time to work.

Yes, we offer free trials on most of our supplements. This way you can “test” the effectiveness before you buy.

And because lots of customers used to call in to order more supplements shortly after their trial bottles ran out, we now automatically ship them out after a certain time period (and charge the credit card a discounted rate).

This is called “autoship”. And those terms are clearly spelled out on the order page, and include details on:

Shipping fee for free trial

The fee for autoship

How long you have to cancel autoship so you are not charged

That you are under NO obligation to continue beyond your free trial bottle

The phone number to contact us to cancel

As an added level of safety to our customers - to make sure no one can “accidentally” order without 100% agreeing to these terms and conditions - the order button is disabled by default.

The ONLY way you can activate the button - and therefore order a free trial and enroll in autoship - is to physically click on a checkbox indicating you understand and agree to the terms and conditions.

I apologize if this is not 100% clear on the order form.

You have valid concerns, and let me reply with what our stance is.

Alternative medicine is largely "experience medicine". While orthodox
Medicine starts wit a hypothesis, tests that first in the lab, then maybe
In animals, then in humans, and finally ends up with a product to market
That has been "scientifically" tested and proven, this process in holistic
Medicine is usually reversed.

The scientific method of orthodox medicine has its own problems, for
Example that it is generally found that drugs do not work as well when they
Are used on the general public as the studies suggested. Also, many
Hypotheses are found wrong and never become a product, and finally, while
The use of many of these products has been proven, their side effects are
Often also severe but often not weighed sufficiently against the benefits.
It has been found, for example, that statins will lower the chance of heart
Attacks, but that overall survival is about the same for patients taking
Statins or not. This means that the side effects wipe out the apparent
Benefit.

The procedure in holistic medicine is generally this one: a practitioner
Such as Dr. Clark, Dr. Gerson, Dr. Rau, Dr. Weill, Dr. Whoever, will try
And find some workable approaches while working with the patients. This is
To a large degree trial and error, yet it can be ventured upon because most
Of the remedies used have little or no side effects. After many years of
Practice such a therapist will reach some conclusions as to what is
Actually working in practice, and will then maybe formulate some hypotheses
As to why this is working. Those are then maybe tested in a lab or in
Animals or in actualy clinical trials at the end of the process. Once they
Have, this knowledge should then really not be "alternative" any more. It
Should be absorbed into orthodox medicine because it now has undergone the
Same kind of testing. It usually still isn't accepted then, though.

How ever that may be, with most of these approaches there is some
Uncertainty as to the effect. Someone will assert that it works from years
Or usually decades of experience. Many patients prefer to work with less
Harmful remedies that are proven in practice than more harmful remedies
Proven in a lab. I summarize this as "while in alternative medicine we know
The remedies work but no one knows why, in orthodox medicine everyone knows
Exactly why they don't work". That is a bit sarcastic of course and it is
Not really true, as obviously there are plenty of useful and workable
Therapies in orthodox medicine. However, not usually for chronic
Conditions, and we believe that due to the fact that orthodox medicine
Tries to cure the patient while alternative medicine tries to get the body
To a point where it cures itself. Also orthodox medicine focuses on cure
While holistic medicine focuses on prevention; finally, orthodox medicine
Looks at a problem that it tries to cure while holistic medicine looks at
The underlying causes which it tries to remove. In a simple situation, for
Example where a specific bacterium causes a specific condition, the
Approach of orthodox medicine is usually very effective. In complex
Situations, where many causes add up over a long time to a systemic
Condition, orthodox medicine usually has little to offer, or only some
Band-aids which don't really cure and may even do more harm in the long
Run.

You ask if this isn't quackery, I woud ask what the definition of quackery
Is. If you define quackery is "scientifically" unproven medicine, then all
Of alternative medicine would be quackery. But the defintion of it that I
Find is this: Random House Dictionary describes a "quack" as a "fraudulent
Or ignorant pretender to medical skill" or "a person who pretends,
Professionally or publicly, to have skill, knowledge, or qualifications he
Or she does not possess; a charlatan".

Dr. Clark has never sold any products besides her services and her books,
And she was mostly poor and died poor and left nothing behind. So there
Isn't any fraud in this. She may have been wrong, but she certainly stood
For what she said. Whether she is an ignorant pretender would be a matter
Of viewpoint, but she was practicing from 1963 until 2008, I value that
Experience high. She had a doctorate in biology and I think one can't claim
That she did not know her facts. Furthermore, she disclosed in her books
Very openly what her research consisted of and how she came about her
Conclusions, therefore I don't think one could say she pretended anything
Or was a charlatan. The many people she treated and who are alive today who
Were supposed to die would testify for her. Of course, she had her failures
Too and probably only time will tell how much of what she said will stand
Up against the test of time.

But if I may recall one thing here: When Dr. Clark suggested the use of the
Zapper for cancer in 1995, there were no scientific papers on the subject
At all. Meanwhile, low intensity DC current has been tested in several
Places and there are a dozen or more publications about it. I think one
Must bear in mind that coming up with something entirely novel is a feat
That should not be underestimated.

Kind Regards