Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
LoseTheBackPain has a rating of 1.7 stars from 188 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LoseTheBackPain most frequently mention credit card, customer service and free trial. LoseTheBackPain ranks 16th among Back Pain sites.
We monitor reviews for authenticity
I really wish someone would crack down on these scams
Jesse Canone is working to help people - his book educates about how the back work and why it is not a perfect mechanism. It helped me and was great for what it is but it is not a miracle cure - the only miracle cure is daily exercise, care, careful diet and perseverance. Some people have complained about his web site sales of this book including unasked for a subscription to medicines - I am sure that this is another awful clever marketer and not Jesse.
Andy
I have enjoyed this website and have found the video clips very helpful. I have ordered many products that were life savers for me and for my clients like the fir heating pads, the swingmatic chair, the back support and the joy back. I have also bought release the back pain book when it first came out and found the exercises very helpful. I ordered and tried heal and soothe but did not find it of any particular benefit to myself or clients being too mild. I have had excellant service from this company with fast efficient delivery. As with all things there are always going to be those not suited and also those for who this is a godsend. For now I am content with those products I have purchased and always listen with an open mind to the video clips ( you can never tell when you just might learn something!)
Back pain is really complicated. Those of us who are long-time sufferers know this AND know that it is on us to try to find remedies. We must also understand that there is no single remedy out there [at least, not for me]. Jesse Cannone's website got me started on exploring back pain; it introduced me to products that I would not otherwise have known about. I personally feel that he and Steve really do their homework! I think what's most important for back pain sufferers to realize is that almost all the treatments/products/exercises take time. There ARE no quick fixes. It's all about one's own commitment to getting well. The videos on the site are enormously helpful too. As for scamming - I have not experienced that, and I would be surprised if the company did not remedy an error immediately. I have found Eva [at the end of the customer service line] extremely helpful and diligent [I had a problem with my Nubax which was fixed very quickly; the problem was with the product, not the Healthy Back folks.
I found the book most helpful. I also received the Heal and Soothe which I hadn't realised I had ordered, but they stopped the monthly order when I contacted them. I do buy Heal and Soothe as and when I require it. I have found it a fantastic product although rather expensive.
Losethebackpain.com has helped my back greatly. A lot of information and good ways to treat your back pain. They truly take a solid approach in telling you why you have the pain and how to treat it. I've been to doctors, chiropractors, physical therapists and no one have given me all the info I need to properly address my back problem and treat it. Also from keeping the pain from coming back in the first place. It was money well spent and I highly recommend them to anyone with back pain. In reading some of the other comment here. I would agree with them in not having the heal and sooth automatically selected when ordering the book. No one wants surprises when the get thier credit card bill. They need to change that. Keep up the good work Jesse.
Before I stumbled upon Jesse Cannone I was in excruciating pain. I tried numerous things like acupuncture, swimming laps in a pool, steroid shots, massage therapy, various gadgets, and two back surgeries; however, nothing helped until I utilized the stretching exercises contained in the Lose The Back Pain Manual. In addition, in conjunction with the exercises I changed my diet completely (Phase One Diet). Now a few years later I feel as good as I did before my back problems trespassed into my life. Now the book is just an over view and if you do want help you do need to purchase the Lose The Back Pain Manual, which does indeed work. Still I think its a relatively small price to pay when you think that this might just be the thing that lessen your pain.
If it weren't for losethebackpain.com, I would still be going to chiropractors and to a neurologist to get injections in my lower back (which are horrible for the ligaments) for severe sciatica. I received the book and ordered the Lose the Back Pain system, which is a carefully documented system of stretches and strengthening exercises that must be done on a daily basis. Over the course of about one month, my back pain/sciatica all but disappeared! NOTHING else worked. I had one doctor actually suggested that I pursue back surgery! Surgery on the back is notoriously unpredictable, as a great deal of literature states.
Oh, and I also use Heal and Soothe and the BackJoy seats. I also spoke directly to one of the partners (sorry, I don't remember his name) to answer numerous questions about the Lose the Back Pain system. The ordering personnel have always been nothing but helpful and actually reversed a charge immediately that was mistakenly placed on my account.
The foregoing folks' insulting and misinformed comments are sad to read. I hope my comments will help someone who wants the help.
Works for me. Bought the book for 7.95 & have had no additional charges since. Do get (free) Emails, but no surprises. Found the book to be informative & well worth the cost. Free videos on the website are also helpful. What did some others expect to get for 7.95/free? A miracle? Come on guys.
I was dealing with terrible lower back issues about a year and a half ago. I found this site and have followed much of Jesse's advice. It worked for me! I take Heal & Soothe often and I purchased an inversion table which has worked wonders for me. I also bought the "Freeedom Back" chair support for my office chair since I sit at work all day. This also has really helped me. I also have tried "Rub On Relief" which does seem to help my knees when they are aching. I have no complaints about their website or recommendations. I have not had any back issues now for almost a year and all without paying for doctor visits for prescription drugs. I have no complaints whatsoevery!
I have nothing but good news to pass on to anyone that is interested in actually seeing their back pain subside and start to heal. The guys at losethebackpain have been nothing but great! I have talked to them personally, downloaded their exercise charts and information book and then I also have been using and still do faithfully take and always will and swear by the product Heal-n-Soothe. It has done more to finally stop and subside the sciatic pain that once affected by entire hip down thru my leg to my toes. Thanks to the knowledge and products of losethebackpain I am virtually pain free and can tell the difference in my healing process. Thank you guys for all that you do and in trying to educate people that suffer from back pain. Sincerely in Florida BevW
Same thing: you order the book and magically end up signed up for a newsletter by NOT letting them know that you don't want it. I wouldn't recommend them to anybody, no matter what they're selling.
Ordered the "free" book. Paid the $7.95 shipping. That's probably about what the P. O. would charge for shipping. Learned some things from the book, but there is an awful lot of "buy this, buy that" in the book. Don't really know if any of it would be truly useful. Sounds good, but - - - I suffer from quite severe sciatica pain hip to foot. Have spent over $1000 through standard medical approach, including chiropractor, with little relief. So I decided to give one of their products a whirl. Ordered 4 bottles of their RUBON RELIEF ($79.90). Have used 3 of the 4 trying to determine if there is any benefit. Opinion - Snake Oil. If I receive any relief at all from this stuff, it is not at all apparent to me. To top it off the bottles come with plungers which are supposed to dispense the cream, but do not work at all. So much for quality.
I don't know why folk are complaining. I have used the guys at Losethebackpain for years and they are great. Doctors, surgeons, physios are rubbish. Stupid doctors who do not understand back pain just prescribe pain killers like sweets. The idiot who prescribed me Tramadol needs putting down. The only way you will cure back pain is to find the cause. Heal and Soothe is brilliant, it helps with all joints in the body and not just the back. Don't believe the negative comments on here, they will be from the competition. Lol
When I saw the "free" book advertised my faith in humanity was restored - someone cares - ha - the postage because I live in Australia was nearly $9 then the conversion from Us $'s plus a bank fee for converting - I reckon I nearly paid the price of the book even thought the back pain people didn't get it. Imagine my disappointment to find that the book contained only generalised information most of which I knew because I had been chasing info on this for some time and to find out how to do the stretches I had to buy the videos - no thank you Mr. Cannone I shall look elsewhere.
I am a doctor in naturopathy who specialise in joints and back problems. I ordered the book hoping to learn some new information/technique. I found a repetion of promesses and self gratification, was sent -and charged for- a bottle of Rub-on-relief that I had not ordered, and a monthly supply of unrequested Sleepzyme. I first thaught that these were promotion samples until I checked my accounts and saw I was charged monthly! It is an officially recognised scam (losethebackpain scam). BEWARE!
Unfair practice! Unauthorized charges to my credit card, trial offers when signing up, which can't be cancelled. Full story at http://www.adjusthealth.info/beware-back-pain-scam/84-losethebackpain-scam
I also fell for the FREE book offer and had to pay the $4.95 shipping. They later charged my card with a $19.95 charge for a newsletter they said I ordered. They said I was sent a notice that I had to cancel in before 30 days was up. I never got such a notice. I didn't know anything about all of this until they charged my card. When I called they said they could not take it off but would cancel the new letter. What a rip off. I would not order anything again from this company. They are rip offs.
The website offers a free book which supposedly describes treatments for back pain. To order the book you need to pay a reasonable $4.95 shipping charge. The book contains no useful information and simply advertises other treatment plans at a fee. But even worse, the site sneaks in an order for a medication called Heal and Soothe, which costs an extra $19.95. Evidently, there is an obscure checkbox for Heal and Soothe, checked by default, which I did not see. When I saw that charge, I called the company and had it removed. However, the next month I received a bottle of Heal and Soothe, along with a new charge of $49.00. The company refused to remove this charge, claiming that I had ordered Heal and Soothe on a recurring basis and was supposed to contact them within 30 days to cancel. I thought I had already done so by canceling the $19.95 charge for the first bottle. The author of the site is named Jesse Cannone. I consider this site fraudulent and recommend that you avoid it, as well as any treatment or product endorsed by Jesse Cannone.
Answer: Nancy G, Thank you for your question, I can not resend you the survey, but I will gladly give you the coupon for $10 off any product HBIS-10-OFF. Thank you
Answer: Helen, My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI), the suggested serving for Super Joint Support is 2 capsules with an AM meal and 2 capsules with a PM meal. The suggested serving for Heal n Soothe is 3 capsules 1-3 times per day on an empty stomach. If you have any customer service needs with us please use this from https://losethebackpain.com/contact-form/ Thank You, Steve, Director of Client Services The Healthy Back Institute
Answer: Yes, you can take both Super Joint Support and Heal n Soothe as long as you do not exceed 600mg of ALA.
Answer: Yes, you can take both Super Joint Support and Heal n Soothe as long as you do not exceed 600mg of ALA.
Answer: If you sign up for our Free Trial, we charge a shipping fee for the first bottle and that first bottle is free, after that we do not charge shipping, if your stick with that free trial offer.
Answer: Wayne, We know of no contra-Indication with taking Ibuprofen but we do make the general recommendation to space out the Heal n Soothe and the Ibuprofen 60 minutes apart, (does not matter which one you take first). That said, please understand we have to tell you to consult your physician on the matter of taking any drugs, as we simply can not make any suggestion when it come to taking drugs of any kind. Thank You, Steve, Director of Client Services The Healthy Back Institute
Answer: Glenda, My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and we have many ways to contact us. By clicking on this link you can access all of the different way to contact us to cancel your order. https://losethebackpain.com/contact-us/ Thank You, Steve, Director of Client Services The Healthy Back Institute
Answer: Tiger M, Thank you for sharing your concerns with us. My name is Steve, Director of Client Services, for the Healthy Back Institute (HBI) and to be clear we can not find your name or any record of your account with us. We are assuming that is not your real name. Let me say this, about how the HBI takes and processes orders. In the United States, when free trial offers are presented to customers there are very specific (rules) we must follow in order to process any free trial offers. First, the terms of the promotional offer must be presented at the point of sale in a clear and conspicuous way, that we do! Second, the Customer MUST click on a box, (next to the terms) and once they click (the box) that presents a visible check mark next to the terms, indicating that you have read and agreed to the terms of the offer. The order can not be completed without them checking that box giving us permission to charge their card, and that everyone does who gets a bottle. Third, We must present, in a clear and conspicuous way for anyone to cancel the order as well as all of our contact information, and that we do. The HBI stands behind our products and business practices, we have been in business for 18 years and while we are not perfect we work very hard to do things right. The only charge we make at the time of the order is for Shipping, a customer is never charged for the Free Bottle. Thank you for being a valued customer as your satisfaction is important to us, if you have any customer service needs with us please use this link https://losethebackpain.com/contact-us/! Thank You, Steve, Director of Client Services The Healthy Back Institute
Answer: Hi, First off, supplements are not replacements for proper medical attention (Hip Replacement). That said, our Heal n Soothe would be a great option post surgery to clear up any scar tissue and improve blood flow in the area. Thanks Steve HBI-Staff
Since 2003, the Healthy Back Institute has helped millions of people from around the world to get lasting relief from lower back pain, neck pain and sciatica. Press play below and see how we can help you. Get your FREE Copy of The 7 Day Back Pain Cure...
Gain trust and grow your business with customer reviews.
Claim your free account
Gain trust and grow your business with customer reviews.
Claim your free account