LookHUMANReviews 92

Placed an order for 10 shirts which were not delivered on time. When I contacted the customer service thru a chat line they informed me that the order must have been lost and a refund will be given.
I requested that they process a new order and send it out overnight. The shirts were not custom ordered and they should have had better customer service. They were for a special group event. I ordered them on 6/29 with plenty of time for delivery.
I was told that they could not do any overnight shipment. I then Requested to speak with the owner or manager and was told no one was available. I left my number and no one contacted me.
They made no attempt to correct this error and to make amends. A refund goes without saying. My credit card company will hear about my experience.

I ordered one simple, single item from their website on December 7 as a Christmas gift. When I ordered it, there was no notice of the item being out of stock, backordered, or that shipping would be delayed. Not until December 13 did I receive an email saying that the order would be delayed, but would "reach you in time for the holidays." I leave for my holidays tomorrow, December 20, and nothing. They gave me a shipping/tracking number, but for days it has said that the USPS is still waiting for the item, so it hasn't shipped yet. If I were Jewish, this gift would have already missed my holidays.

In short, this company can't deliver, so don't order from them unless you are in no hurry whatsoever.

I placed an order for a gift that I was going to use for Christmas weeks before I needed it. I then received an e-mail detailing how my order, which in fact wasn't my order, was not ready because of a delay. I then contacted customer service and they assured me I would have my order in time, listing a specific date. I then checked back in and they said they were still delayed and that I would not have my order. They did not fully reimburse me until I demanded that they do so. Their negligence and lax attitude towards customer service and business relations has now left me scrambling during the holiday season. All of this could have been avoided if they were prompt actually cared about their customers.

They use a "Direct to garment printer" this is what causes they awful look on the shirt, not to mention the awful strong vinegar smell that lingers on the fabric. I to purchased a shirt recently and noticed that both my orders arrived from states which also confirms my theory of the printing practices they use, most likely they sit i a tiny office and just do data entry and send orders out to 3rd party companies to fulfill. That's my guess. Would return but why? Just would get a replica of the POS I already got the first time... DON'T WASTE YOUR Time... plus I just did a search and many people claim they rip off other artists designs. Google "look human steals"

I ordered a Christmas sweater for a bar crawl over two weeks ago, the estimated shipping time had it to be here almost a week before the event. However, it took them over 5 days to process my order when it said to allow for 24-48 hours for your order to be processed. Now, I've paid for a sweater that I will no longer be able to wear. Contacted customer service more than once and never got a reply. Would not recommend and will never buy from them again. Extremely unprofessional and very unsatisfied.

I ordered a shirt and then several more the next day. I contacted customer service about it, because if I had ordered them together, I would have gotten free shipping. Even though they already started printing my first order, they still refunded my shipping charges! Not only that, but I had a "West 2020" shirt in my order. After recent events (Kanye West supporting Trump), I hastily contacted them to question a return. It was too late, but they exchanged it for a different shirt and told me to " keep, gift, recycle, donate or burn" the other one on receipt. I appreciate the humor and fast response. Thank you!

I ordered a heathered V-neck with red typography on it. The shirt arrived looking less than impressive-- the red text was thin enough to let grey flecks of shirt show through, and the text also had a white halo around it, as if a bit of primer was misaligned. After a single wash, the print is noticeably crumbling apart all over. Perhaps due to the stretchiness of the fabric, but certainly not any stress I put on it. I'm embarrassed to wear this, and they should have been embarrassed to send it. First and last time I order from this place. I might touch it up with my own paint just to salvage the $20 and a comfortable shirt, but it'll be an all-day job.

Ordered 2 shirts and finally received an email on the day the website indicated they supposed to arrive for delivery that the shirts were out of stock! Yet the shirts still showed up as available on their website!

My whole costume was centered around one of the shirt and now I don't have anything to wear! I just wished they wouldn't of waited days to inform me they were out of stock so I could've found a backup plan.

When I asked for a prompt refund they told me it would take 5-10 days for the bank to release the funds back to me. I shouldn't of been charged for an out of stock item in the first place. Please be wary of this company!

I ordered a light weight pull over. With the shipping cost and item it seemed a bit pricey. I was nervous. I never pay $36 for a shirt, I I really liked it. The suspense killed me. I never received a confirmation email or tracking number. Luckily I ordered through PayPal and took a screen shot of the inital purchase. When contacting look human it was kind of a cluster to get my info but finally I did, and my order had been shipped. Few! Now more waiting. My shirt came a day past the projected arrival time. But when I opened it I was beyond happy. The quality was better then what I was fearing the worst for. Not cheaply made at all. It's not the cheap screen print that some companys use, that starts coming off or cracking after a few washes. The print is part of the shirt. I love it. The for is true to regular sizing. So despite at the wait and poor email confirmation I would order again. It's worth another chance.

I ordered a tote bag from this website TEN days ago, I still have not gotten the shipping confirmation email. I talked with customer service and the person I talked to said "It looks like its getting ready to ship"... UM? Ok so what have you been doing the past 10 days?!?!?!?!?! I still haven't gotten the shipping confirmation even after talking to customer service. At this point, I just want my money back. DONT EVEN BOTHER WITH THIS SITE!

I loved how the tanks look online. The prints I ordered are awesome and I thought for $25 a piece they would be a decent quality. I just got them in the mail today, and I'm so disappointed... The print part is great, but the shirts look like they just didn't even finish stitching them. The fabric and sleeves are so thin I'm scared it's going to rip just by holding the sleeves, let alone washing it. Had I known they were such cheap quality I wouldn't have ordered them. They don't look like I paid more than $5 for them, so I'll likely be returning them. I'm sure I can find the same prints somewhere that is better quality.

I'm so happy with my product. I ordered 2 tee shirts of Dec 29, and with standard shipping, received them on Jan 2. I read so many terrible reviews about customer service that I almost didn't order, but I couldn't find the designs anywhere else so I went ahead and took the risk. Maybe I just got lucky, but I'm so so so glad I did. The shirts fit exactly like I wanted them to, they're super comfortable, and they arrived weeks sooner than I expected.