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LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
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Horrible they get you to agree to auto renewal at one price and then double it without authorization the next year! And when I called they were rude rude. Doing a chargeback and want a class action against them! You can not charge whatever you want without authorization. When I told the rude customer service man that he said yes we can. They need to be fined and pay all the customers back! We need a class action lawyer!
I worked there as a customer representative and their sales culture is COMPLETELY UNETHICAL! They hike up prices with no other reason than they thought it should have gone up, and the only "discount" is to offer the previous price. Customers are currently paying the same amount for a TWO computer subscription that they did for a FIVE computer subscription just in 2016! Completely absurd. They do not care about customers as they are lowering the standards in terms of their service reps. Reps have to handle all the (understandably) PISSED customers while they themselves are frustrated with a company that does NOT treat them well. They focus on the fact that they are a "premium" service and they are secure. I can confirm that they are more secure than most other remote services. However they do NOT care about you unless if you are a large company. If you are under PRO and need more than 5 computers with no remote printing move over to CENTRAL. If you are using less than 5 computers, unfortunately they dont care and will continue to rise prices until you leave.
Company charges annual renewal and then if you try to cancel they will not prorate or give any refund. Very bad business practice.
I have been using LogMeIn for years, when I was managing a small (10-15 PC's) office of an engineering company my wife had. It was great! (2005-2007). Easy to use, intuitive interface, one almost felt the product knew what you need/want to do, and it made my life as sys admin easy.
Years later, I get the "trial" version, and all I wan to do it to access my desk top at home from my new laptop I'm taking w/me on holiday trip. I can't do it! The damn thing is all screwed up. I created account, installed it on desktop, logged in with the same credentials on laptop, installed it on laptot... and I CAN'T FREAKING CONNECT! The computers (DeskTop and LapTop) don't see each other! I spent 3 hours trying to do the most basic of installations/configurations - one PC trying to access another one. Brand new install. NOTHING WORKS!
People at Logmein, how did you manage to screw up a great product? And you now want $350/yr to buy it? NO FREAKING WAY!
I have a subscription with Logmein back when the contract was $79. The subscription as auto renew through Paypal. About 2 months ago, I got a notice from Paypal saying I was charged $699. I did not recieve any notification from Logmein about this huge jump in price. When I called up to cancel, they told me that I cannot get a pro-rated refund as my subscription terms required a 30 days notice prior the termination day. Here is the RUB: I my openion, a $79 dollar contract is very different from a $699 contract. The terms I agreed on was based on $79, not $699. This is a suspeciously bait and switch practice, robbery in broad day light.
I have used this company for my elderly mother so I could remotely access her computer. Not only did they unknowingly charge my elderly mother for use of 30 computers, which cost over $600, they refused to refund the money or offer any credit or other restitution for future use! They said that I added one computer and another computer and then they automatically bumped me up to 30! What nonsense and what a ripoff! Do not use this company ever!
Horrible company; had GOTOMYPC for years, never got hacked - less than 24 hours after installation I started getting hacking notices and eventially one got in, killed two computers, still have trouble - tried to tell them I was getting hacking they kept saying change your passwords, kept doing it. Then tried to cancel and have myself removed with refund - they refused -said outside time limite - now says its their policy and my IT agreed to it when he clicked I Accept - beware fraudulent company, disrespectful, dishonest, horrible service and dangerous - somebody's got their customer base for hacking.
Very poor business ethics. Never pay by credit card, they will bill it relentlessly and never return a call.
Very bad business practices! Charged, without notice $9,999.99 to our business. We were able to have our bank to refund as they were aware of logmein's charges to other businesses.
I hav 3 bobs an 2 vegines so add my facebuk (anil wirgin) if u wan c more. Enyway logmein can remuv lots wirus 4 u and frends.
My company was using Log Me In since 2012. The cost of subscribing to this service has steadily increased and they have no way for you to cancel online. Two years ago we upgrade to Log Me In Central which has jumped from $1581 a year to $2500 last year and now to $3700 this year. My credit card on file had been replaced and right up until renewal it was showing the wrong expiration date. I intended to let their automatic renewal fail and leave it at that. Unfortunately their billing system understands how to update the expiration date automatically when the credit card number does not change. I called them literally TWO DAYS after they renewed to complain and demanded they cancel my account with a pro-rated refund and their support rep just said "No". You have to cancel within 30 days or they'll renew you regardless. These are aggressive billing tactics that I think most people should avoid if they can. Log Me In also owns Last Pass and Join.me so beware if you are customer with those companies.
My account was accessed illegally like so many others with LOGMEIN yet they continue to lie dispute the yhousa d's of others like me who've had their info LEAKED and accounts hacked directly because of LOGMEIN. I contacted the to permanently delete my account and they have the audacity to send me an email (the one they have ON FILE btw) saying please send us ANOTHER confirmation to delete account. THEN THEY TELL ME THEY DON'T HAVE THAT EMAIL, WELL HOW DID YOU CONTACT ME. The incompetence is rampant at LOGMEIN. They have zero security and they've had massive data breaches. 3 days later they still have not deleted my account and I have contacted them several times to no avail. This company is a horror show. AVOID at all costs.
I've have had a logmein account for over 8 years. 8 Years! It had just come to my attention that they were billing me TWICE for 2 different accounts. One which was closed 5 years ago, but they just kept charging the card. I spoke to their customer service and they are absolutely not willing to help in any way. Do NOT use these guys, they have horrible business practices. Totally unethical.
I have used LogMeIn and Cubby for many years both free and paid subscriptions. They have gone from a great helpful company where I recommended them to thousands of my customers to " Do yourself a favor do not use this appalling organization" They have like so many other companies in the IT world never learned how to work with or communicate with their customers. It is too easy to make money so they have no respect or understanding of what their customers want or need. They took $600 out of my account with no notification whatsoever, they said they sent me an email on the 6th Aug 2017 (it didn't come through my sever). I asked why when they were doubling my subscription they didn't ask for any acknowledgement from me that I received the email or approved it. No answer just "that's the way it is" so I cancelled asked for my money back and have gone elsewhere. What they don't seem to understand it like Dell, upsetting a few customers isn't going to hurt such a big company but when those few start giving horrible reviews like this it will eventually kill the company. This is the last of a line of nasty spiteful things they have done to customers in the past few years. Each one could have been handled in a slightly different way and I would have still been a loyal paying customer but their cavalier attitude has finally driven me away. I can only imagine that the person in charge is a very rude selfish brat with little or no understanding of how to treat customers: That or worse they are so arrogant they just don't care. Either way don't waste your time on them there are many much better alternatives.
Logmein is TERRIBLE! Do not sign up under any circumstances. They increase the price of your subscription and don't even send you a bill! I didn't even realize I was subscribed as they took increasingly large amounts of money from me! Then when you go to their website there is no easy way to unsubscribe! I ended up having to call them in America to finally cancel my subscription renewal. They make it as difficult as possible to unsubscribe. Very shady practices...
They've ruined whatever used to be a fantastic product and their sales people are terrible. I told them I'd look at competitors for a quarter of the price and they said "Well, they have a quarter of the features." Give me a break, it's remote desktop.
Every time I leave my home office I have not been able to log into my host computer. I have my user name. Password, and passcode along with the computer name. Every occasion there is some other access code or some other security issue that will not allow me to log in
I call customer support and they tell me I need to do something at the host computer when I am 2000 miles away! Unbelievable a horrible program with no support
Terrible customer service, terrible prices, locks you in a year at a time. Raises rates with out notification. Stay very far away.
Told the guy a day before our renewal was up that I wanted to cancel. He responded with the typical "You agreed to this many days blah blah" I asked I could just pay one month and he rudely declined. I told him I would perform a chargeback because he's refusing to work with me. He responded "Good luck, nobody ever wins those against us"
Jerk to the core. I will never do business with this company ever again. They're overpriced anyway.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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