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LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
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My account came up for auto renew and I was not notified. Not only did they not notify me but they charged my credit card $839.99. The problem is my original card that I used for Logmein was compromised. Somehow they got my new number from a third party, not Capital One.
First of all I do not believe in 'auto renew' just for this reason. A company should have to make contact and get approval for renewal. The second thing is they circumvented the system to get my new credit card. Maybe they were hoping that I don't pay attention to my credit card statements? I checked my credit card transaction daily and noticed this charge.
I am supposed to have a credit within 15 days. Another question is why it takes 15 days? It only takes seconds to charge my card and it should only take a matter of minutes to reverse the charge.
To make sure LogMein can't auto-renew their scam I had to go to the trouble of cancelling the card I used to pay them the first time. I advise that if anyone else has had the problem of LogMein 's link not responding as it's supposed to, get rid of them and be sure to cancel your card or I suggest you will be billed again and this time it will be for nothing.
They make it so you can't cancel online. They raise prices every year. When I joined in 2014 I was paying 52.92, and it was 377.99 in 2018. That's a 614% increase. Stay away from them! Find a trustworthy local IT company, they will be able to help you way better that these corporate idiots.
Don't give them your credit card - they will not let you cancel and will make you jump through a million hoops and 20 hours on the phone to cancel
Reasonable increases in pricing are usually ok. But doubling your price in two years is outrageous. This is bad business! I asked them to drop the price back down to a reasonable amount and they would rather lose my business. I cancelled my subscription. Unbelievable!
In a few years the annual automatically renewed subscription had increased by eight times by the time I noticed it. It had become about $400 per year. The most recent payment was refunded after my phone call, but no hope for the previous years of non-use.
They upped their subscription price by 300% without notification first of all. My experience using their service was poor due to drops and very slow responses from connected computers and when I asked them to cancel my subscription they refused to give me even a prorated refund. No way to do business.
I called to cancel our renewed subscription of LogMeIn Pro which went up in price about 30% in one year to well over $800. After it was already paid for, I was told I could cancel it but there would not be a refund or I could keep it for another year with no automatic renewal. When I said we would dispute the charge, the agent said, "Well go ahead", your agreement says there is no refund.
This is not the kind of company I want to do business with anyway and why would I want to stay with them? A company that prides itself on customer service (not Logmein) stays in business with good reviews and referrals.
They never cancelled my subscription despite an email confirming that they did. Unfortunately I did not check confirm they had refunded my credit card, so they got away with that. Worse than that, they automatically renewed my account again this year without notification. I never found out about it until my credit card company notified me.
When LogMeIn purchased Citrix's GoTo products they modified the terms of services and removed the Termination for Convenience clause without notifying customers. Now you cannot cancel your account after your yearly renewal date; you're stuck for another year. The GoTo products are good, but extremely overpriced compared to competitors.
I stopped using after 2 years, good product, but there is a huge price increase every year, Not worth it. First $79 then $149 now this year $279. No thanks there are better more reasonable products out there
I initially signed up for a couple of GoToMeeting seats and Open Voice and their reps were great about signing you up. About 6 months later I went to add more open voice seats and saw that instead of the 12 month billing cycle they signed me up for 16 months. I immediately asked them to change this and they were non-responsive to my requests. I called and emailed the representative that signed me up and he never returned calls or emails. No one could tell me why it was now a 16 month cycle, nor could they change it to an annual cycle. I ended up having to jump through hoops to cancel the additional seats (which took 3 months) so in the end I wasn't saving too much money because it would still sign me up for another 12 months. My next issue was that Open Voice stopped generating the automatic reports. I called the support line and they told me it would take 3-5 days to look into this and fix it. I called back over a week later and they still haven't figured it out. They said they would escalate this but they wouldn't put me in touch with anyone that could help, nor would they call me back. I have spent more hours trying to get support from this company this year than anyone should. They are happy to take your money and they are happy to provide AWFUL support. I am currently looking for another company to give my business to.
They raised their price from $349 to $839 and charged my credit card without any permission and notice. We called we asked for a supervisor, they said lowest price would be $599. Supervisor was rude and had no concern for a loyal customer. We had them reverse the charge and cancel our service. Note we were at $199 for years (for 5 users), they raised us $349 (same 5 users) last year (which was a lot), and now this year charged $839 (same 5 users).
Used GoToMyPC for years. Then this POS company takes over and automatically bills me 10x previous fees. I hope to personally be able to confront the POS in charge.
LOGME IN SMELLS GOOD ITS A REALLY NICE PERFUME, I LOVE IT, WHERE DO U SALE MORE FRAGRANCES, KISSES TO EVERYONE THEIR, PLZ LOVE ME AS WELL
I had been a customer for 4 years with the PC to PC product. It worked as well as some of the other Remote software. They attempted to have a remote solution for Ipads. It DOES NOT work! When I tried to get my money back for the service that doesn't work, they refused to refund my money and I had to cancel my card to get them to stop charging my account. The Technical Support couldn't explain why their product doesn't work, they just sent me a youtube link to try to explain how their product works. Very Very disappointed! I would not recommend this company for any remote control or webinar services!
Logmein is a good remote access software. I like many of the others that have reviewed Logmein were happy with the product and the pricing and service several years ago. They have continued to increase their cost. Not just incrementally but exponentially. I've called several times in the past couple of years to address their auto renewal and cost increase to no avail. I called to cancel the subscription that I had with them and asked them to prorate the exorbitant fees. They auto renewed me at the end of September. They told me that they couldn't prorate the remaining 9 months. (The annual fee was $2000) I asked them to show me where I had a agreed to those terms and they couldn't, they said that was just their policy. My advice is to stay as far away from Logmein as you can. There are better solutions out there for remote access to your computers.
I signed up for a trial subscription. Since then, even though we did not use the service, our credit card was charged for the next (2) years. When I called customer service, they could see that there was no activity on the account, but refused to give a refund. They said email renewals were sent to us. Of course we could not pick those emails out of the 100s of emails warning of of an unauthorized log in attempt. This company is terrible!
The product is good as are other competitive products used in our business.
A company is represented by its employees whether it is customer support, sales and even in the community. We had the displeasure of delivering services to Aaron Roberts a LogMeIn employee who is rude and unprofessional.
The doubled my bills for two years, billed me for the same product monthly and annually and put me up for collection when I refused to pay both. Logmein is the worst corporate citizen of the 21st century in my experience
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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