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LogMeIn Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from its challenging cancellation process and perceived unethical billing practices. Many customers report frustration over auto-renewal policies, lack of accessible customer support, and difficulties in resolving billing issues, leading to feelings of being trapped in subscriptions. While some users acknowledge the reliability of the software, the overall sentiment leans negative, with numerous complaints about poor service and high costs. Customers express a strong desire for transparency and improved support, indicating that these areas require urgent attention to enhance the company's standing.
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The "Free" version has been downgraded to force people to pay for upgrades. A slight discount was offered. However, the discount disappeared on the final day before it should have. I wanted to bring this to their attention, and expected them to at least honor the pricing they had sent me twice this week.
The contact page has no contact information except for press, "security", and investors.
The FAQ "how do I contact customer support" states that there is a "team" who is "here to help", but that appears to be false. It says there should be a "contact support" link of some sort either on this page or the support page. There is no such link.
The "my cases" page says that one can "reach a support agent", which is false, and that I will "have the option to create a case" which is false, or to "contact support", which is also false.
Oh, and although it is no surprise, the "AI" bot couldn't even parse the question, let alone provide an answer.
I and my colleagues should use LogMeIn in our work. LogMien is a program that lags every time. When I just open a desktop application I have to wait for 2-3 minutes (I'm not joking. Wait for 3 minutes just to see PCs search line). Sometimes it lags and the program is not responding so need to kill it via task manager. Sometimes you connect to an online PC and LMI says you that this PC is offline. Sometimes LogMeIn is installed on the PC but it is not seen in our system - this is another LogMeIn bug.
By the way. I've sent several tickets to LogMeIn support and they never responded me. All I got is an automatic reply from them like "Your ticket number is *******". And we pay money to LogMeIn? For what? For such service and such a product? I'm very disappointed and never ever recommend you to use LOGMEIN
I have been in contact with someone via email and they refuse to help you cancel a subscription. I will be in contact with the local Attorney General to file a complaint. BEWARE IF YOU SIGNUP FOR AUTO RENEWAL!
It's been said you can tell a lot about a company as to how they deal with the tough (upset) customer issues. This was the case with us. Neil helped defuse what could have been a small explosion.
In short, We had a wonderful tech support experience from Neil. I had questions from the acquisition of Jive and things didn't go so well. I was a little miffed, to say the least.
Why? No LogMeIn account manager called us to ask if we needed help, and there was no boarding to know how to navigate from Log Me In back to the old Jive VOiP accout. Our toll free phone # was disconnected, but the bill was paid. I had valid reasons to be hopping mad.
Granted, a few things fell through the cracks. It happens and there was nothing for us to gain by being mad or upset about this and tossing LogMeIn under the bus with a 1-star rating.
Neil was kind and professional and nailed it for me in 5 minutes. This is why I'm giving LogMeIn a 5-Star review.
They make it extremely hard to cancel and when we asked them about a charge they did not get back to us for weeks. They then told us they couldn't locate the charge anywhere and to file a dispute with the cc company. We did, but it got denied when they suddenly provided the cc company with the charge info that they were 'unable' to locate for us.
I cancelled subscription three months in and was not able to get a prorated amount since they decide they want to collect a year in advance. I don't think I should have to pay for their pay structure. Not satisfied. I have been a customer for 7 years, but won't be back.
I've used LogMeIn for years. I got it first to help manage my elderly mother's computer, and for the first 10 years or so, it was pretty good. Reasonably priced for a 2-seat setup, and generally reliable.
About 3-4 years ago, however, just as the price shot into the stratosphere, the reliability went into the tank. At this point, my LogMeIn logins (mostly to my own computer, now) are about 50/50. Half the time it works fine. The other half, it stalls after login, leaving the target computer inaccessible until I can go an personally reset.
Notably, the decline in usability closely paralleled rapid price increases.
I also hate the company involved. They auto-renew with NO notice, with big price increases, year after year.
What crooks!
Avoid at all costs, way too many other remote access options out there at a fraction of the price. They also took advantage of the pandemic which speaks to their corporate culture. Refused even a partial refund after charging during the height of the COVID crises.
First off, the forced upgrade ended costing more than double from prior years. I gave it a try and realized that I don't use any of the extra options that came with the upgrade of Log Me in Central. So it's way overpriced for my needs.
Second, as I am a Canadian customer, I can have the option of being billed in CAD. A Canadian Company out of Quebec, keeps billing me in USD; they charge me Canadian Tax tax on the USD and end up paying over CAD $2500. 00. As per their website, if I get billed in CAD@ $162.00 per month and then add tax, I would pay a little more than CAD $2100. 00. I have tried getting this resolved through their AR Department, but I feel I'd get more out of talking to a brick wall at this point.
I guess its time to start shopping around for a better service.
I called support to cancel our monthly service and they can't help. I had to email some random sales person who is not getting back to me. I really hope American Express doesn't give them the money when I dispute the charge.
Confirmed that they cancelled and then continued to charge me. They will charge expired cards, and they will charge even after a confirmed cancel. Stay away!
We have been using GotoMeeting which we get through Logmein for many years. We decided to cancel our subscription on February 25 and I spoke with Robert Irwin our account manager. The service is way too expensive and we have switched to ZOOM which is SO MUCH BETTER! Two days later on February 27 we were charged $831.93 for the month of March. I called and complained that we had cancelled our service and was told they would refund our money. That didn't happen and again on March 30 they took another $831.93 out of my checking account. I called and emailed and complained again and they said it would stop and they would refund the money. They didn't refund the money and today they took another $823.24 out of my account for the month of May. I have called the bank to see if they can stop these payments. I like to believe that people are honest and are going to do what they say as far as cancelling our service but these people are theives.
As a remote access service provider, I cannot stop the auto-renew without speaking to someone - they won't answer the phone.
Good product that is way over priced. But just try to cancel! They F you over. I got the nicest lady on the phone, of course we'll cancel and provide you with a prorated refund. I actually got the refund, but then they charged me a month later the same amount they refunded. What a bunch of a__holes. I'm back on the phone with them right now and missing an important meeting. Hate, hate, hate.
Had Log Me In as a last resort option to work from house the past 4 years, but now with making a permanent shift to house during COVID-19 Epidemic there is no way for me to put up with the delay. In the course of 4 years the yearly price went up 10 times the original amount and the speed and response time never increased and may have even got slower. Far to many other options are available these days to overpay for a slow connection.
DO NOT USE THEY ARE THIEVES ONCE THEY GET YOUR CC THEY CHARGE WHAT THEY WANT, AND THEY DO NOT REFUND
This company was connected to a company called Seamlesschex.com who sold me a pirated 2020 QB Pro program. They did provide me the program which I had purchased by responding to an email thinking it was officially from Intuit QB when in fact it was a phishing company that got me to pay $626 for a program that is not licensed by QB nor did I really need. I am reporting both of these companies to the Federal Trade Commission and the Police Dept. I am also notifying my Bank and CC companies as they got all that information from naive me. Learn from my mistakes. These thieves are getting tricky these days.
DO NOT GIVE THEM YOUR CREDIT CARD TO THESE BANDITS!
Tried their software. Didn't work.
Tried to cancel subscription, but there is NO OPTION to do this when you are logged in. Had to use google to find out how to cancel. Turns out you have to CALL them. Had to call from Europe to USA (god knows how much that cost), just to stop this.
Had to re-image XP systems and found out Logmein cannot be reloaded. Paid the yearly fee of $1600 6 months ago for the access and now halfway through the year it is unusable. Their customer service just said they're sorry but no refund can be provided and there's no one to talk to beyond the person who answered the cust service phone. Super disappointed to be treated so poorly after being a customer for many years.
Their price increases have gone up 400% over the last two years, they never send e-mails that your contract is coming up or that your price is going to double yet again and then on top of that they don't allow you to cancel or non-renew online. I think the latter should be a source of litigation.--They used to allow canceling or non-renewal online but stopped that right before their massive price increase. Imagine... An online services company making you call them and sit on hold to cancel your product... Unethical and they just need to go away.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
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