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LL Medico

4.7

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LL Medico Reviews Summary

LL Medico has a rating of 4.7 stars from 141 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LL Medico most frequently mention customer service, plastic pants and quality products. LL Medico ranks 6th among Medical Supply Store sites.

service
3
value
2
shipping
2
returns
1
quality
1

We monitor reviews for authenticity

Washington
1 review
1 helpful vote
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A truly caring company,
July 2, 2018

This is possibly the first company I have ordered from to where I have gotten replies back very quickly for the questions asked. Along with the sense that they are understanding and answer the questions in a understanding manner. Would completely recommend

Date of experience: July 1, 2018
Alex J. LL Medico Rep
over a year old

Thank you so much for the kind words Danny! We really appreciate you taking the time to write such a nice review. - Alex

GB
1 review
0 helpful votes
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Buying from the UK
June 2, 2018

I purchased a coup[le of pairs of high backed plastic pants, which I am very pleased with, they very comfortable and effective and have certainly reduced the washing load for bedding. The only downside is that living in the UK it not only took about two and a half weeks for them to arrive but I had to pay additional import taxes, which made them rather expensive what with the postage and packing.

Date of experience: June 1, 2018
Alex J. LL Medico Rep
over a year old

Hi Martin. Thanks for the very nice review and letting us know about the long delivery time. We do ship USPS for international orders and customs in your particular country or region can hold up a package for longer than expected. With that said, we will be offering FedEx Priority International shipping very soon for only slightly more than our USPS Ground pricing. It will take much quicker to get your packages as well. In the meantime, if we don't have this offered on the site and you want to place an order, just let us know and we can always get you a price. Thanks again and take care! - Alex

Georgia
2 reviews
1 helpful vote
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This is an awesome store and am so grateful to have found them. What a relief to have so many options, for diapering our sweet Rett Warrior. Thank you.

Date of experience: May 1, 2018
Alex J. LL Medico Rep
over a year old

Thank you so much for the wonderful feedback Roxanne! We are so happy to hear that we can provide you with everything you need! Thank you again and have a wonderful day! -Heather Jensen

Wisconsin
1 review
0 helpful votes
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Product arrived on time and in good shape. Customer service was outstanding. But, when I wore the "leak proof" incontinence swimwear, it leaked horribly. I followed the directions which arrived with the package to the letter. After 15 minutes in the water, the padded underwear I wore underneath the waterproof panty and outer cloth shell was saturated. I have not tried the swimwear again, so maybe the next time will be different.

Date of experience: May 1, 2018
Alex J. LL Medico Rep
over a year old

Hello Thomas,
We are very sorry about your experience with this product. We obviously do not want to falsely advertise the products we sell. We would be more than happy to work something out for you if you would like to send us a private email to [email protected]. We understand that not every individual is the same and not every product is going to work the same for everyone. We hope to hear from you soon and hope we can help you find something that may fit your needs a little better. Thank you for your feedback! -Heather Jensen.

Arizona
1 review
1 helpful vote
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Everything as expected
May 2, 2018

All products shipped were as described and the shipping was quickly accomplished. Very satisfied. I will be shopping with them in the future.

Date of experience: May 1, 2018
Alex J. LL Medico Rep
over a year old

Thank you for the great review Jack! We are happy to hear you are pleased with our products and services! Have a wonderful day! -Heather Jensen

Spain
1 review
0 helpful votes
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Great service
May 2, 2018

Very good service and very happy with the product. The only drawback to buying from Spain is that customs clearance takes more than 7 days. It is better to use normal, cheaper, rather than urgent, transport for this reason.

Date of experience: May 1, 2018
Alex J. LL Medico Rep
over a year old

Thank you for the wonderful review Javier! Also, thank you for sharing that information with us and other customers! That is a great fact to know about shipping to Spain. We appreciate your business and hope to serve you in the future! -Heather Jensen

Kentucky
1 review
0 helpful votes
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Profession
April 8, 2018

Heather was very helpful with my needs. I havd have ordered many times and will contiune to order from them.

Date of experience: April 6, 2018
Illinois
1 review
0 helpful votes
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LL Medico review
April 5, 2018

Package arrived torn open. LL Medico responded that this just happens sometimes when companies ship items. They asked if I wanted a replacement item. I said yes, but they never sent one.

Date of experience: April 5, 2018
Alex J. LL Medico Rep
over a year old

Hello Claudia,
We are very sorry for this mistake. It was quite honestly just an oversight on our end. We had every intention of sending you out a new package. It is being taken care of and you should receive your package in a couple of days. Thank you for bringing this to our attention and we are very sorry for this mistake. Thank you, Alex and Heather Jensen.

France
1 review
0 helpful votes
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Satisfaif
April 2, 2018

Je recommanderai votre entreprise a d autre personne
Ma commande est bien arrivée dans les délai prévu
Je vous remerci et pense refaire des achats dans votre sociétée
Merci

Date of experience: April 2, 2018
Australia
1 review
0 helpful votes
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Incontene pants
April 2, 2018

I ordered on two occasions the Gary pants in white and dark blue for my husband the quality was very good and arrived to my adress in Australia very promptly.

Date of experience: April 1, 2018
South Carolina
1 review
0 helpful votes
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Excellent product
March 2, 2018

The service was very fast and efficient. We are very pleased with the Gary Pull up Plastic Pants. They offer an added level of protection, which to me means added peace of mind.

Date of experience: March 1, 2018
France
1 review
0 helpful votes
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Soutient de poche urinaire
March 1, 2018

Vetements très pratique pour le maintient des poches urinaire pour incontinence de jour et de nuit je recommande LL MEDICO pour son sérieux et la qualité de service

Date of experience: March 1, 2018
New Jersey
1 review
0 helpful votes
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Mattress cover order
March 1, 2018

High quality product but not easy to order. Internal ordering process adds time to the order and hopefully the third party manufacturer is not in a backlog situation.

Date of experience: March 1, 2018
Alex J. LL Medico Rep
over a year old

Thank you for your review. As stated on the product page, all mattress covers are special order items and take about 4 weeks to receive from the manufacturer. We apologize for the wait and hope you enjoy the product. Thank you. - Alex

Oregon
1 review
1 helpful vote
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Too big too expensive
February 5, 2018

I was sold size large flannel underwear for night.
Too big too expensive takes forever to line dry..

Date of experience: February 5, 2018
Alex J. LL Medico Rep
over a year old

Hi Judith. We are sorry to hear you didn't find the product suitable to your needs. Please contact us and we can most likely work something out. Thank you. -Alex

California
1 review
0 helpful votes
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Shipping took forever
January 16, 2018

I ordered a mattress encasement to protect my new mattress at the end of November. I didn't get it until January. Not really happy it took so long, but what can I do about that.

Date of experience: January 15, 2018
Alex J. LL Medico Rep
over a year old

Hi Scott,

We apologize for the long delay in shipping but as stated on our site, all of our mattress covers are made to order and usually take about 3-4 weeks for us to receive. With our manufacturer taking a week off for the holidays, this extended the time it took to receive your mattress cover from them. Thank you again for shopping with us. - Alex & Heather

Louisiana
1 review
1 helpful vote
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Waistband suxks
January 6, 2018

The waistband for these pants isn't tight all the way around. Mediums are the "right" size but even the small pair's waistband sucks and let's air escape through the back.

Date of experience: January 5, 2018
Alex J. LL Medico Rep
over a year old

We are very sorry that you are not satisfied with your purchase. We are always more then willing to help with sizing and I know we had discussed speaking with the manufacturer to make a better fit for you. Please let me know if you are still interested in that and we would be more than happy to look in to this for you. While you did not find success with this product we hope you were happy with our customer service and company. Thank you and have a wonderful day. - Alex and Heather Jensen

California
1 review
2 helpful votes
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NIGHT WEAR PROTECTION
January 6, 2018

The elastic waistband needs to have a different attachment to prevent tearing of the top of the pants. Love the fact that they are long higher than the waist and not too tight round the thighs.

Date of experience: January 5, 2018
Israel
1 review
0 helpful votes
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Satisfactory
January 6, 2018

Item was smaller than expected size was two x fit like a one x. The product came from Sweden but it didnt say so in the description.

Date of experience: January 5, 2018
Georgia
1 review
0 helpful votes
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Durability
January 2, 2018

Purchased Gary. They are great but, ripped down the side within 3 weeks. I will purchase again when traveling but, not for home use.

Date of experience: January 1, 2018
Germany
2 reviews
0 helpful votes
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Fast delivery product was suitable
January 2, 2018

Product needed cleaning instructions about washing rubber pants didn't know they weren't machine washable

Date of experience: January 1, 2018

From the business

The #1 online incontinence product supplier of adult diapers, plastic pants, pads and much more.


llmedico.com
Founded in 1993
Flourtown, Pennsylvania, United States