L.L. Bean
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L.L. Bean Reviews Summary
The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.
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New to site Jabber and got invited to write a bunch of reviews. Well I won't write many, but. I've got to give a shout out to this one. If your going to actually Love a Company... for me its LL Bean. What can I say that hasn't already been said?... Every product I've ever bought has been well made. Every on line experience easy. They're the best!
Over the last 40 years we have been pleased time after time when purchasing from L. L. Bean. Whether the item is for us or for a gift I can trust it to be high quality and just as advertised. No ugly surprises from these folks!
I buy a lot of shirts for my dad and t shirts for me and I am very happy with the quality and free shipping, however the sizing in the woman pants is totally off and you have to pay return shipping, I do not like that.
DECENT BUT PRICEY. THEY WILL PLACE AN ORDER WITH A COAT MANUFACTURER SHIPPING TO K-MART, THEN STOP THE LINE, PUT ON COVER LL BEAN BUTTON COVERS TO SHIP TO LL BEAN FOR 3X THE PRICE. REMEMBER THEY AIN'T THERE TO KEEP YOUR BUTT WARM OR YOUR HEAD DRY. THEY ARE THERE TO MAKE A PROFIT. BUSINESS IS COLD. LL BEAN IT BUSINESS. THEREFORE, COLLEGE BOYS AND GIRLS LL BEAN IS WHAT____. THAT'S RIGHT PARKER! COLD? WHY PEOPLE ALWAYS NAMING THEIR KIDS LAST NAMES? BE LIKE MAIL CALL IN PRISON: OSWALD JONES BARROW MANSON NELSON KELLY GACY
I have been buying from LLB for almost forty years now and have never had a bad experience-how many online stores can you say THAT about?
I purchased insulated hunting boots and they didn't hold up at all. The soles came off after two hunting seasons, a total of 8 months wearing them just on days that I went hunting.
I swear by L L Bean. They do what they say they will do, the products are good, no hidden charges.
Found a bathing suit on website but didn't have my size so the website found the suit in my size at a retail store in another part of the country... called them and they honored online price and shipped free. THIS is how a retailer with an online site should be managed! Take note boo to Anthropologie - thumbs down and to other store retailers with online sites - LL Bean has a very successful business model.
Watch for sales but buy their items when you find a good quality item that fits you fine because it will last a long time, washing & wearing extremely well.
Great place to shop. Good prices and if you need to return it No problem call them and everything is fine. Thanks.
Everything I've ordered is just as advertised. Terrific quality. Helpful online helpers. Free shipping. What more can you ask?
I had bought a hunting field jaket and the coating inside the game bag was starting to wear so I called them and they said that I mustt have warn it out.So I told them it was only warn 4 times a year. They did send me anuother one
The store pretty much sells high quality items but that doesn't mean you can't find those items cheaper at other good retailers. LL Bean does offer one of the best return policies in the industry. They did that because the predominant LL Bean business is done through on line and catalog business and in order to entice wary customers. The styling of the clothing is definitely not haute fashion (its more akin to granny wear) but it is always well made and quality material.
I purchased a Parka and customer support was very helpful I loved the product!
I work for a company that takes care if adults with special needs. LL Bean is the only place that carried the type of shoes for one of the ladies. If it weren't for LL Bean she wouldn't be able to walk without support. The hiking boots they carry are lightweight and flexable but also give the support needed to walk climb or do whatever it is you need. Great products.
What more is there to say? It is an A Plus company in nearly all ways.(Except maybe a bit pricey, but I'm still giving it 5 stars.)
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