I never bought anything at an elite store like LLBean before, but as a Trump supporter thought that I should after them leftists were gonna boycott the store because that rich lady who owns the company called them names. I'm kinda disappointed now that I looked at their catalog because they didn't have any wife-beaters or confederate flag shirts like the kind I usually buy from my usual haberdashery. I couldn't believe them prices either. Who would pay that much for a pair of jeans or a shirt? If I had that much money, I would use it to go see the race in Bristol this year. I'll still buy something, but now the other store that I buy from will lose money. I think I screwed my self over.

I have been a customer of LL BEAN for 44 years. Over that period of time I have noticed a decline in the quality of the merchandise, but that holds true for all but the most expensive clothing. The Gap, A &F, Old Navy, Lands End, Eddie Bauer, Macy's, etc... all in the same boat. Nothing is of the same excellent quality it once was. I am still wearing some tunics I got from LL Bean over 25 years ago. They have been washed hundreds of times. The color is still good and the material intact. I have a pair of their loafers I bought 30 years ago. They are quite lovely now with a nice, rich patina. Turtlenecks are not as nice as they used to be, but they are still about the best ones out there unless you spend over $100.00. I still purchase staple clothing items from them, but not as much as I would if the quality was top notch as it used to be. We would pay dearly for that quality now. Everybody wants to be paid top dollar for their work and no "natural resources" used and certainly no by products with which to deal... but they want the best products for a bottom dollar price... can't have it both ways folks!
LL BEAN HAS ALWAYS STOOD BEHIND THEIR PRODUCTS. I have never had a problem returning or exchanging anything. That, in itself, means a lot. And, for the most part, their products are ok. Some things better than others. Still a good company.

Items we purchased at Christmas and throughout the year are great - exactly what we need in fit and style. Slippers, quilts, bedding, etc. No complaints. And as for the people who think it is incredibly intelligent to ban or bash a company because of one person who supports someone you don't like, you are trying to harm thousands of employees that this company employs. Supporting a successful US company is what is important to keep the jobs here. Sort of like bullying - oh yes, what you all say our new President does. Hello pot - I'm kettle...

Such great customer service! I grew up in Maine and have been familiar with L. L. Bean all my life. This past Christmas, my fiance ordered me a pair of women's size 9 slippers from L. L. Bean online but they accidentally mailed men's size 10. So I went into the store and asked if I could trade the men's size 10 for the size I was supposed to get. Even though my fiance originially bought the slippers on sale and they were no longer doing the same sale, the cashier (I can't remember her name!) made up the difference so I did not have to pay anything. She was very nice and worked quickly to make sure I got the ones I wanted :) I've never had a bad experience there!

I order two gifts from LL Bean from a catalog which stated on the front "Order by December 21, get it by Christmas Eve, guaranteed. I ordered on 12/18/16. By 12/25/16, the package had not come. I called them and was told "we don't guarantee you will get it, only that it will get to your city" (!). I explained my son was in from out of the country and I could not mail it to him after he left. I was offered a $25 gift card and was offered to speak to a supervisor. The supervisor said there was nothing she could do and offered me a $10 gift card, $15 less than the previous offer. I canceled the order and did not take the gift card. Please be aware that LL Bean does not stand behind it" "guarantees" and don't assume anything they represent is true.