L.L. Bean
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L.L. Bean Reviews Summary
The company's reputation has significantly declined, with customers expressing frustration over deteriorating product quality and inconsistent sizing. Many reviews highlight issues with customer service, describing representatives as unhelpful and rude, which exacerbates dissatisfaction. Delays in shipping and returns further contribute to negative sentiments, with customers feeling undervalued and neglected. While some positive feedback remains regarding specific products, the overall trend indicates a growing discontent with the brand's commitment to quality and customer care, prompting many loyal customers to seek alternatives. Addressing these concerns could help restore trust and improve customer loyalty.
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In my initial five star review of this clothing supplier I waxed eloquently at their unlimited return guarantee. They have rescinded that policy as well as their free shipping always. Few of their clothing items are made in the United States so a $2.01 hundred percent cotton dress shirt made in Kazakhstan and sold for $39 in America can be found at numerous other retailers without the lifetime guarantee for half price. So after my hundred dollar gift card is used I'm afraid I'll never buy from this pseudo-American firm. Goodby old friend
They do help you with anything, maybe amazon.com should pay you to teach them how to run a business.
This company has great products and will assist you perfectly
Every single thing from pricing to customer support to always fixing your issue no matter what to UNLIMITED GUARANTEED LIFETIME WARRANTY... makes them the best company in the WORLD, let alone just America.
Never have had a failure from LL Bean. If it's not right, they make it right. I've never dealt with a better company. Quality products and they stand behind them 100%.
With their product guarantee you can't go wrong. Granted, you pay for it up front but you are getting quality and peace of mind. Old fashioned customer service, made in USA, can't be beat.
Everything purchased from L. L. Beat lasts forever. When I'm looking for items that I know I'm going to need top quality, last forever & money's worth I go to L. L. Bean!
The water hog mats are great. They are easy to vacuum and to hose off with water. If you have pets or you have dust and grit where you live, these are great. I love that the water hog mats are made in USA. I have them in the bath and entrance ways and in the laundry room. For once my house here in the desert is no longer full of grit and dust. Customer service on the phone is great at LL Bean!
VERY SATISFIED with LL Bean! This company exchanged my slippers smoothly and immediately. I've enjoyed being their customer and highly recommend them to anyone I know.
Love the stores, love that we get the catalogs, this brand has lasted us the longest. We buys, shirts, sweaters, slippers, backpacks, jackets etc.etc. Never disappointed
Ordered winter boots 1 year ago and they have already wripped TWICE! I called customer service to return and they have stopped selling this product and are giving me trouble about ordering a new pair without me having to pay the difference of prices.
Have been buying LLBean products for years and am considering this will be my LAST purchase with them.
Several sets of apparrel had to be returned due to mis-sizing and they got the replacement sizes wrong too. To their credit they issued full refunds
Like REI, generally good quality at high prices. However, also like their prime competitor they have an increasing tendency to include merchandise of borderline design and offshore manufacture that leaves you entirely dependent on their liberal return policy.
LLBean has good quality clothing and prices. There is frequent sale pricing that is great. I love the free shipping and discount cards that come with your order for use on your next time shopping order. I also love the accessories for winter outdoor activities and camping. Great site for duffle bags/luggage that you can have monogrammed. The Christmas Season has great gifts for all ages. Suggestions for stocking stuffers. LL Bean has clothing specific for the winter season: jeans lined in fleece or flannel, jackets/coats made for snow and low temp, camping needs for all seasons. LL Bean is worth checking the web site out.
IF YOU ARE GOING CAMPING... HUNTING OR PLAN TO BE IN THE HIMALAYAS THE OUTERWEAR IS GREAT! THEIR SELECTION OF CAMPING GEAR AND CLOTHING ARE RENOWNED! GET A TOP FOR THAT YETI... ALSO!
I think it can be a bit overpriced but the return policy is second to none. I've purchased book bags, robes, pants. All have been good quality.
They are one of the most over-priced and over- inflated store I have ever seen. I have compared the quality of their products and they are no better than the average department store-and probably worse.
I sent back a Christmas gift for an exchange in size. Not only has it been several weeks, but they did not read my exchange paperwork with the correct replacement size and they had it set to ship to my bill to address. After two emails explaining these two issues... and assurance that this has been corrected, they are still shipping to my bill to. Really? First and last order to L. L. Bean. I want absolutely no kind of gift card or percent off... I want nothing. There are too many companies to choose from that have it together. You, have issues.
They Are pricey but worth it. You get quality, and will unlikely have any issue. They stand by there products for life.
Wonderful site and products always happy with purchases. Shipped free always and arrive in only a few days. My favorite
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