I ordered 3 items from LLBeans, and they sent them in 3 different packages on 3 different times, separated by 1 week and 2 weeks. I returned them one-by-one, and unlike other companies, they charge return items by $6.50 each for shipping. The sizing is inconsistent, and so the quality. When I called, basically the customer service is "no service" and don't care whether you are satisfied or not. LLBeans in the past is not the same with LLBeans today. So, stop buying LLBeans. The products are awful, the service is awful, and so the return policy is awful.

A summer pair of shoes came apart. As instructed by customer service by phone a photo was taken and submitted. After 8 emails back and forth and 4 phone calls to complete the process (that dropped due to a new phone system) I had at least 6 people involved, each asking to explain the same thing / situation over again. One very kind lady Susan had everything in order and was processing the replacement when the phone connection dropped again. I sent an em asking that a return call be done after their system was working. In reply another person jumped in who knew nothing of the situation and said 'quick return' for the shoes after you purchase the new ones. I didn't have the shoes with me since the 'photo' was all that was suggested initially and were not btainable for a while. Sorry customer service system that doesn't honor their verbal statements while I've been upfront and honest. Poor rating.

I wrote a review on their fitness skorts. It wouldn't accept my nickname, When I changed it 10 times to crazy things I was still not accepted. I guess that is how they filter out bad review... Not fair practice. The skorts I have purchased year after year ( I have bought over 15 in the past) have now changed. They are made of cheaper fabric and the shorts under will be stretching out of shape. The actual skirt part is also so loose they tend to fall off. I have worn the same size for years as well so they should fit perfectly. Shame on you! If you buy they same product that they sell online. Buyer beware!

11 phone call to the LLBean call-center in Maine totaling 5 hours on the phone. Item ordered on August 6th. Still no item. Call-center employees belligerent, mocking, made-up the scenarios as to why the emails I received telling me my item, has been delivered, was the truth and I could be lying, to the point, one spokeswoman called my post office and, all the while had me on hold only to angrily, with great hatred, told me the package had not been delivered and then told me we were through talking. 4 call-center employees hung-up on me. 1 supervisor hung-up on me. The in-queue supervisor yawned and sarcastically told me he had all day to listen, but the software at the warehouse has been out of service for 5 weeks so maybe he could call a store and see if they would send me the item.
LLbean is a company that buys merchandise from 3rd world countries. Communist CHINA for one, a country that brutalizes dogs, kills them, and eats the dog. LLbean grew up it Maine, and is offending its readers of the catalog and web-site, by attempting to capitalize on its wholesome, American roots, while in reality, has supported country regimes, such as El Salvador, known for extreme violence and human rights violations, Communist China, where no standard of living exists and the animal brutality remains. LLbean is a fraud, you are a disgrace to the great original owners, and the ethical, honest customer relationships, some going back to the 60's. I will never buy anything from your company. Your lack of trained customer service is appalling, you purposely let these employees take on a customer with a legitimate complaint and set up the hang-up and waited for me to call back ending up with employees for 45 minutes at a time, as they sneered, repeated back everything I said. Easy to write this complaint against you, you are not going to be business much longer, mark my words... the catalogs always show a dog, lounging on a dog-bed. The dog bed is made in, dog-eating China, you are not even connected to the real world of citizens here who like me, helped build up good companies only to have the likes of you LLbean turn to greed and disgusting customer service and your lack of American products.

That pretty much sums up the evolution of ll bean.
What once was the gold standard in customer service, calls being answered quickly, returns/exchanges being made easily and customer service advocating for the customer have gone.
I used to love the store and even visited yearly for "Sparkle Weekend", but they have a new CEO and the things that made them great have gone the way of New York.
I recently sent 6 oxford shirts back as they were guaranteed to 'Never need ironing," they did!
I downloaded their forms from their site filled them out as they asked and wrote in what I wanted for an exchange in the exchange area.
This used to be a week to 10 day process. Now, 2.5 weeks later they have my shirts and have sent payments back to 2 banks I no longer do business with, an American Express gift card which I no longer have and 3 seperate checks sent to my house AND THEN charged my debit card $274.75!
1. I never gave them permission to debit my account!
2. Their form clearly shows this as an exchange, hell, its their damned form and included were notes outlining specifically what I wanted in exchange.
3. I had spoken to bot a customer service rep and manager before and they knew and understood what I wanted in case they couldnt understand their forms. All to no avail.
4. Now, 3 plus weeks later I am waiting another 10 days or so for them to sort this out.

THE BIGGEST QUESTION IS WHY HAVE THEY SAVED MY DEBIT AND CREDIT CARD INFORMATION?

In this day of people hacking accounts I would prefer they only used my credit information when I give it to them and not store any of that in their system for further usage!

They have botched a system that worked, albeit an old system, it worked.

Their policies have also changed!

This is not the ll bean of days gone by.

Leon Leonwood Bean would roll over in his grave if he saw what was happening to his store.

The younger generation has taken over and it is now a typical store, no different from any other department store!

What was taken out of my account without my permission or even the courtesy of a call is nothing short of stealing!
Top that with them asking for another week or so to put my money back is both disgusting and pathetic.

They are no longer a model of anything except a typical store.

R. I. P. LL Bean, I appreciated the years we did business together, you are now in the hands of a CEO that is clueless about what you stood for!

I LOVE their return policy and I bought my mother a jacket that did not fit her. I was able to easily return it and while they did not have her size in that color, they offered me a refund. That is just fine. However, I have been waiting on this refund for a month. I purchased with a credit card so it would be possible to just electronically remedy this. However, they are sending a check. The check they first sent was off by $100. I still have not received the remaining refund. I actually DO think I will see that money, it's just that this entire transaction seems absolutely too slow for 2017.

I wish there was a no star option for this company i cant believe is still running after everyone i have talked to that has had a similar problem. L. L. Bean is the BIGGEST joke. I HIGHLY suggest not ordering from them! Debited my account 3 times and i ordered back in june and still have NO PRODUCTS. I Told them to cancel my order and of course then they decide to ship ONE of my products that just "happened" to come off backorder after i said to cancel! I am having the hardest time getting my money back! I have now spoke to 2 supervisors and 3 employees, both of which supervisors said opposite things. Their employees are not on the same page and production is absolutely horrible and unprofessional. I am absolutely disgusted with missing $514 out of my account now THREE times and cant get my money back. What a scam!

Returned two products, ordered one more and was to receive a refund on the one product upon return. Did not get a refund. Talked to any number of people, thinking the last time it was actually worked out, saying i would be refunded by check. As most others say, good quality/good product, but forget customer service or anything involving accounting. Even though i have enjoyed their product over the years, i will not be placing anymore orders with them.:-(

There clothes are good quality, prices are reasonable. That is the good part about ll bean. It ends there. LL Bean is unrealible, they do not deliver even close to on time, and they are ALWAYS out of stock on items on order, or on there web site. I did talk to customer service yesterday, and told them to remove my name from there mailing list. Like I said, there clothes are good quality, prices reasonable, but I do not recommend LL Bean to anyone, anymore.

LL Bean used to set the gold standard in customer service. Not this summer. They have missed shipment dates, put items on back order and cancelled orders without notification. Shipped orders take 10 days or more to be delivered. I have tried to call them and my calls were dropped. I asked for a return call an no one called. I sent them an e-mail - no response. Either their system is totally messed up or they no longer care. The quality of their merchandise is above average. Their customer service has totally denegrated which is quite surprising and disappointing.

Has the LL Bean family sold the company? Everything about doing business with them is different. Famous quality and superb customer service are NO MORE. My latest boots from them bite into my ankles so I returned for an exchange. Three phone calls of 10 to 15 minutes on Hold. One call never answered. One dropped call and finally the answer they had not processed the return they had received a week before so pay the bill. They have become Kmart. I can just go to Kmart to buy cheap Chinese boots.

Ordered 4 shirts on May 11th, received email that they would arrive on May15th. 10 days later 3 of the 4 shirts arrived. I checked online and it showed that ALL 4 WERE IN PROCESSING, when I had just received 3 of the shirts. As of today- June 14th, I still have not received the last shirt and the site still shows all 4 as Processing. I have called LL Bean twice, spent over an hour on hold and still they cannot tell me where the shirt is or when I will get it. They are blaming it on a Warehouse system problem. I checked online and this has been happening since early April. I have been on hold for 15 minutes as I type this to cancel my order.
My advice----STAY AWAY FROM LL BEAN!