This Company is Super Easy to Deal with. Returns are a snap and their stuff is very high quality. I get a little tired of their constant marketing, but their sales a certainly worth it.

I bought a cute toy moose for my puppy at the LL Bean inn Freehold, NJ. It was just under $10. It broke at the ear in only SIX days. My puppy didn't eat it; it came apart. LL Bean claims they are UNABLE to send a replacement moose to me in Scotland and they won't even give me a refund. So all their bragging about their service is one big lie.
They constantly brag about their service. What a joke.

May not be the cheapest place to shop but you really get what you pay for. I have purchased multiple sweaters in classic never go out of style cuts and colors and they all wash and wear wonderfully! Interested in trying out their shoes, they will probably last 10 years!

Purchased numerous items from them over the last 10 years. The quality of the merchandise is outstanding. Have never had to return anything from clothes to household items.

I never see my shop there for hiking boots and whatnot for my husband they seem to last longer he says they're comfortable they do have nice products Nice Clothing you get what you pay for

I married into a New England family and everybody reveres L. L. Bean, almost like a cult :) But once I started to go in pilgrimage to their Freeport, ME store I got hooked. Good quality product, best refunds policy, very helpful staff.

If you have kids L. L. Bean is a must for school supplies and living in the north it's gets COLD! The clothes and outwear are top notch! I've had my rain coat for 12 years and it looks new!

I am an ole Mainer that has settled back in the Smokies for my retirement and all though I can't make that Freeport trip on a regular basis I purchase on line with this great company. The best customer service that offers great products.
I miss that old discount store across the street in the back parking lot. That was LL Bean!

I got my daughter the backpack on wheels and it is still is great shape after 2 years. She uses it for school, over night sleep overs, and girl scouts events and not any damage.

Good quality, too expensive against ordinary items that are readily available with less of the possibility of credit card fraud.

Ordered some travel items, very professional transaction, immediately confirmation, items came quickly, shipping notice sent and tracking was available.

Bought clothing and waterhog mats over at least 20 years. Virtually every purchase was perfect. One purchase wasn't (size grossly off despite phone consultation) which they took back without a question.

Never, ever a bad experience with this decades old company. They never leave me hanging, accept all returns and give full compensation even if it's not new anymore.

You can never go wrong with LL Bean. Their clothes are a little pricey but they lost forever. And I mostly love the fact that they sell classic Styles not trendy will outfits.

This company is the best! Their products and variety is outstanding. Enjoy the trip to Freeport, Me every year. Great place to shop for New England winters!

Ordering from LL Bean is painless because the merchandise is usually well-made, it arrives quickly, and the customer service is fantastic. I've ordered from them for years, and, when I lived on the East coast, shopped at their store many, many times. Every time I have spoken to customer service, I'm dealing with an American, and I appreciate that fact. A solid, old-fashioned, American-style store. Nice.