Lets fist say, I have bought thousands of dollars of products over the years from 'll bean
And have promoted there name to literally everyone I know. And have lately discovered just how shady they trully are.
I ordered a lounge shirt for my girl and a 135 dollar axe for my son for xmas. The shirt arrived the axe. Did not. The tracking said "delivered" I waited 2 days and emailed them. They assured me the problem was fixed and the axe would arrive in time for Xmas. Another day and I got an email stating the order was canceled! Now have to wait another week to get a refund. Very disappointed with this company and I might even give away all my bean gear. I will never speak their name or promote anything from them again.
Ps would give a 0 if possible

On December 20th I placed an order. On the website it said that it was the last day to get it by Christmas. The item I ordered was in stalk. So I checked out and paid for that item. After it was completed, it stated that it was on back order and that it would be 2 to 3 weeks. I called customer service immediately and I was told that the back order was incorrect and that I would get it on the 23rd (Friday). Its now Friday and I noticed that my order stated that it was being processed and still on back order. I called again and was told that they are doing all they can. The same thing happened last Christmas. I never got my order. When I called after Christmas, they said that the item was on back order. I told the person I spoke to that I was not please with their business tactics. And this person did not care what I have to say. I told him to cancel my order and I will take my business to Cabelas. This person didnt not care and didnt even apologize on behalf of llbean. NEVER AGAIN!
CABELAS is much better.

I have been a LL bean customer for many year. I have purchased ll bean products mostly because of there return policy. I recently went into the store to return a $260 jacket a bought 6 years ago. It had very little wear but when I went to use it this year the zipper broke. I wanted to exchange it for a new jacket. They said I would "put on a list for no more returns" I was very disappointed by this news because I have payed thousands of dollars to this company. I have only purchased items from this company based on that policy and now that it has changed I will no longer support there business. I advise people to support Patagonia or North Face which have a better customer service and support good causes.

I sent my parents a Traditional Balsam 24 in Wreath, they live in Florida (are originally from the north), they love the smell of fresh Xmas trees.The wreath was ordered November 13th or 14th and delivered November 24th, the wreath was dried out & a large amount of needles fell off the wreath. Not a typical amount. Did not have much fragrance. My parents say this wreath will not last until Christmas. I ordered another on December 1st - to be shipped directly to recipients in Montana - before I heard about the condition the wreath arrived in Florida - I will find out from the Montana recipients on the condition of this wreath...

Rude, rude, rude! When I returned a jacket with a broken zipper in the spring, they told me they couldn't fix it and they didn't have the item to replace it, so they told me to come back in the fall and get a new jacket of similar style for the same price. They even wrote that on my receipt... and when I went by tonight, they refused to honor their own terms. And when I asked for the GM, a kid come out and told me he managed the entire store--but that turns out to be a lie. I have gone to Bean for years because of their outstanding customer service--but now I might as well shop somewhere else. I can get terrible customer service anywhere!

Last week, I received in the mail a promotional offer from L. L. Bean, "25% Off Clothes & Outerwear - November 22- December 17,2017." Okay... online, I tried to order a pair of women's slippers for my sister today, November 26,2017. The promo code on the flyer was rejected. I re-read the fine print on the flyer and noticed that the word "select" was included there, but ONLY there. What exactly does that "select" mean, I wondered? Nowhere on the flyer was it explained specifically what the "select" items were.

The fine print did exclude two footwear items - the Bean Boots and Maine Hunting Shoes - but it stipulated nothing else about any other footwear.

I called L. L. Bean about this, and I was told that the slippers I wanted were excluded... but, again, nowhere on the flyer was this exclusion mentioned. The person with whom I spoke couldn't explain why, and just replied lamely, "Sorry..."

I work in retail apparel myself, and our own customer service standards would always favor the customer in the instance of an error of omission such as this one. I have been buying items from L. L. Bean since 1975, but I have to sadly admit that it's just not the same anymore.