My husband and I have bought shoes at LL Bean for years. We spend over $100 per pair. Unfortunately we have found that they typically only last a year or less. We went to return shoes today and the service was horrible. We had to call customer service who was very helpful. I wouldn't recommend anyone buying stuff there as you pay a lot and since their new return policy, they don't stand behind their products. You are better off going to a shoe store and buying cheap shoes that you won't care if they only last a year!

I have been a loyal L. L. Bean credit card customer for more than a decade. It has been my only card and I use it for everything. The transition from Barclay to Citi has been a disaster. The communication is Terrible. Citi has suspended my card three times I three weekend for routine charges ($13 on Uber) and does not tell me. In addition parts of Citis customer service office do not work On weekends. The transition lost all my on line statements. I lost about $50 of coupons because my card was suspended for no reason. Sadly I am looking for another card.

LLBean has changed their credit card bank from Barclay to Citibank. They have badly mismanaged the change over. Bill was sent from Barclay card that could not be collected by them. I now have to chase Barclay card to find if they have the money... check with my bank to see if money was returned, give them the fax number to verify - if money is gone... and more. Their error has become my problem. Customer service rep at Bean's was unsympathetic and not particularly polite.

Just received a men's "slightly fitted" tee shirt in large. Quality made, well-constructed. Can't go wrong on a tee, right? Let me think... wrong. I have a broader than average chest and have always worn a large, but this item was gargantuan. I'm talking circus tent size. Could've fit two of me in there. As for "fitted," maybe for an elephant. The hem was as wide as the shoulders. But I like the fabric. Maybe, after a few washings, I can shrink this sucker down.

I bought a pair of boots from LL Bean. I hardly wore them and the soles literaally fell off. I called and they said they could mail them back and they would return them. More than a month later someone contacted me and said they couldn't find any record of my purchase and that they would not repair them. Even though they had an unconditional satisfaction guarantee when I bought them guarantee when I bought them, they tried to say that because they had decided to do away with that and said so in their newest catalog they didn't have to honor that. They then tried to tell me that it was actually 'ordinary wear and tear" the boots were hardly used, the soles were almost new! If this is representative of LL Beans standard of quality and integrity, I WILL NEVER DO BUISNESS WITH THEM AGAIN! And I would recommend to anyone considering buying Bean products that they shop somewhere else as well.

I was a loyal LL Bean customer for over 40 years and I am sad to loose this option for quality products and company integrity has died.

Bought a shirt on 1/29/2018. Too large. Returned on Feb 1,2018. Received by LL Bean on 2/5/2018 per UPS tracking with a request to credit my credit card. Today is Feb 17th - absolutely no response to the return. Called today (2/17/2018) and was told that the people who could help me had gone home and that I should call back in a couple of days. I will absolutely not let THEE LL BEAN steal $ 53.00 from me and will pursue this to the max. This is my second bad experience with ll bean and it will be my last - I will never shop from ll bean again - why should I ---- we have Amazon and in a few years ll B will be history because of this repeated way too many times. Don't mean to bore you but a short story - have shopped at Amazon for years with good reason - recently bought a pair of hiking boots - didn't fit and returned via UPS the next day. Within 4 hours of that return, Amazon apparently saw the UPS return and my credit card was credited for the full amount ----- again, within 4 hours of delivering it to UPS I was credited for the full amount! This has happened numerous times with Amazon ----- why would anyone shop at ll b and experience the above when you could receive the same quality merchandise thru Amazon, often for less $, and be guaranteed that the company that you are dealing with won't try and screw you --- my mistake with ll b and I guarantee it won't happen again! Gary

I receive a catalog a week from LL Bean. I'd rather not receive the catalog and keep the one policy that made LL Bean stand out with their no questions asked return policy. They claim people are buying LL Bean clothes at thrift stores and returning them. There is a customer record of purchases.
By offering free lifetime returns. I understood they stood behind their quality. Now, I see the return policy is related to dropping quality for profit. Join the rest of the stores I don't shop at.

I am disappointed that L. L. Bean is changing their return policy, but I respect their right to do so and ultimately blame the people who abused the intent of the policy. However, when I purchased items there was a lifetime satisfaction policy and that, in part, justified the prices for the products I purchased. Based on the change in policy, I feel completely justified in returning all recent purchases, that are all well within the 1-year time period of the new return policy and for which I have receipts. If you expect me to purchase items in the future, you will have to adjust your prices to reflect something that is sold with a 1-year return policy. I have no interest in arguing or reaching an mutually agreeable settlement for older items, if I am not completely satisfied with the product.

Very disappointed. People who are 20+ years older than me always raved about LL Bean. I live in a very busy city and the nearest store is upstate, about a 2 hour drive. I ordered online a few years ago, and the jeans were so large that I could fit two of myself in it (despite getting the size that is supposed to be my size). Returned it.

Weeks ago, I ordered a jacket, again, it was my size, but it fit like four sizes larger. Called them up and they helped me reorder a smaller size. Again, still too large. How is this even possible? In any case, I understand if I'm returning an item and I pay return shipping. But paying return for an exchange is SO unheard of (from my experience). I ended up having to return both jackets which total cost me $6.95 x 2. Both of them arrived at their warehouse weeks ago and I have yet to see a refund. Read online from other people that it takes up to 4 weeks or more. Never purchasing from their website again. Instead, I'll find that rare occasion to visit the store when I'm near one, then see items in person.

And mind you, the items were shipped back the same day they arrived. I spared no time in getting it back as soon as possible for a refund. Since its been a while, I know it'll happen some time, but it's just extremely SLOW, so it doesn't make me feel THAT great about their service. If they process thousands of returns daily, I get it, but they're making it our problem more than theirs. Also, their sizes are so strange and inconsistent that you'll end up spending a lot of money back and forth returning and exchanging. I should've learned my lesson the first time. Unfortunately, I will no longer shop on LL Bean's website.

Also, I respect their recent policy change due to a lot of people abusing the system. However, the high prices of the clothes no longer reflect the lifetime policy. I'm perfectly fine with a 365 return, but I would want the prices to reflect that. As in be lower.

LL Bean is no longer honoring the policy of no questions asked returns. I have no problem with them changing their policy on goods purchased from this point forward but for goods purchased under the original return policy they should continue to honor the policy in place at the time of the original purchase. Anything else is fraud, in my opinion. When you sell WalMart-quality goods at 3 to 4 times the WalMart price points, you should expect some returns when quality is not up to snuff.

I recently ordered a pair of slippers that did not fit even though I followed LL Bean's sizing recommendations. In order to exchange them, I had to pay the shipping to send the slippers back and then the shipping to have a new pair reshipped. In today's mail order retail economy, this is a terrible shipping policy. As a result, I returned the slippers and will not order another size and LL Bean will totally lose this sale. There are plenty of other retailers who make quality slippers without the personal cost of all that shipping.

I'm sorry to have to write this review but I can't stay silent any longer! I've ordered from llbean since the 80's when their clothing was made with quality. Over the years ive seen it steadily go downhill. As a result the only thing I still order is their turtlenecks. WELL, I've always worn a size large until several years ago the large would shrink so much that the sleves were 4" to short and they no longer stayed tucked in. So, I went to the XL until 2 years ago when the same thing happened. A month ago I ordered 1xl ones and after washing them twice the sleves are again to short and they will hardly stay tucked in, ugh. My size has remained the same so I know the fault lies in the product itself. These recent turtlenecks will be returned and I will discontinue any further llbean purchases. It's sad that the quality of llbean is so poor now, yet their prices are still so high..