Living SpacesReviews 296

We went in and found what we wanted. Placed an order, paid in full and then waited. Went back 3 weeks later to determine the status and to see if our items were being made and were told, we just have to wait. They could not provide us with any information. We were advise that it would be 4-5 weeks. In looking over the paper work and hidden, I have found it is 6 -8 weeks and they will not respond to any question on any level.
I have attempted to call them (877 number) and the wait time is 50 plus minutes.
Customer care and service is virtually non existent.
Very SAD/

I bought my daughter a trundle bed at Living Spaces in April of 2019. Over time the bed frame center support pole became bent causing the slats to pop off and the mattress to warp (dipping in the center). We also had issues with the trundle and some of the screws coming off. Honestly, I can't even describe it well... the part that covers the trundle kept coming off. We kept fixing it repeatedly for months. Finally, earlier this month (since we are in quarantine) I took the time to call in the "carefree" 5-year warranty I purchased. I sent in pictures and a video to show what was happening. My claim was denied. In my humble opinion, the quality of the bed frame and the slats are what caused the issue. I'm disappointed and upset because the quality of the piece I bought was poor and the warranty I paid for was just a waste of my money. I will now have to buy my daughter a new bed.

Ordered an 8X10 rugs twice. First one drop shipped was damaged and went to UPS for a claim-Living Spaces would not handle the problem. When UPS settled the claim, we order that same rug again(because that is the one which worked for us) from Living Spaces. The second rug drop shipped was damaged worse than the first one. We refused shipment. We are not able to communicate with Living Spaces even though we have tried in numerous ways and several different times--THERE IS NO CUSTOMER SERVICE.

I will never order anything from this company again. I ordered my daughter a sectional sofa, she had a confirmed delivery date of today. Yesterday they texted her with her delivery window. This morning she gets a call from the delivery person saying that they cannot make the delivery because the sofa part of the sectional is on backorder and they will not have an ETA until the end of this month. So, I call to cancel and they say that I can't cancel for free. Only after asking for a manager and threatening to dispute the charge on my credit card did she magically refund my purchase. Complete incompetence and disregard for customer service.

H if there is minuses stars
I bought different stuff with almost $5000 for my new house and my nightmare started with my disable son's daybed when there are getting out from the box to find the bed is completely damaged and my sone should sleep on the couch till end of July. Then the unresponsabl customer care employee called to with very bad attitude. Warning me that the call is recorded and asked me if I want to cancel the order.
Secondly when I opened the dresser to put my stuff I found the one of the drawers is completely damaged from inside by had been fixed with glue and couple of screws.
Today was the most worst day I called to confirm the daybed and the living room to be shocked that the bed will not be delivered before mid or end of july. And after when the delivery truck arrived they start to arrange the livingroom I have been told that small mistake happened as one of the sofa came without legs and I have to accept as is till they bring me the legs after one week or they will take the both sofas back to the wearhouse.
I called the customer service and showed alot of sadness on her voice and asked me to wait 2 minutes to call the supervisor and she kept me on the waiting up to 40 min then she hanged on me.
I called back to talk to a very careless person and when I asked him to solve my problems he said that they will send me $100 voucher.
The conclusion dont buy anything from this bad place unless you are ready for new nightmare.
Go to better and professional places

This goes to ANY place that sells bonded leather furniture. It's crap. It peels and flakes off within months. What they do is take leather, grind it up and add adhesive (like particle board), to make more furniture out of the same amount of leather. It should be criminal bonded leather is classified as "leather" in a product headline. It's misleading. Real leather furniture lasts for decades. This crap last six months. If it's only $200-400 and says "leather", read the fine print. A real leather piece will be a lot more money. I'll never buy from Living Spaces again.

BEWARE... This is the worst online experience ever! I ordered a bed frame over a month ago (they advertise a 2 day delivery) I have been sleeping on the floor ever since. The delivery company XPO has scheduled a delivery 3 times already, each time they dont show up and dont call. I have 2 messages to Living Spaces manager, they were to get back to me within 24 hrs, that was last week... still no call. I'm not sure at this point if I will be getting my bed. I will be disputing charges if I do not hear from them.

Quite simply: They use a delivery service that is so lame that no words can describe it. You will have a fine experience right until your delivery day. Then you won't get your furniture. Then you will try to find out what happened (which will take forever because you can't reach the store directly, only the call center) and they will apologize, and give you excuses, and schedule it for the next available date (which will be 2-3 days after)... and then you won't get it again. And so on. You are lucky if you will get your stuff a week after the first delivery. Outrageous. Don't say I didn't warn you.

Horrible customer service. They made a huge mistake that inconvenienced the heck out me on many levels and didn't do one thing to make it right. They insulted me.
I ordered a dining table, paid $1000 for it, and paid for it to be delivered. I got an email the night before delivery confirming the delivery times with a tracking number. YET... delivery time came and went and I had no dining table. I tried to track it, but it was an invalid number. I, me, myself, I had to call Living Spaces and ask where my table was. They had my number and never bothered to call and tell me the table was really back ordered and would take another month. Really? I complained about them not calling me and wasting my time. Wasting my time on delivery day AND wasting the 3 weeks I waited to have it delivered that I could have bought another table guaranteed to be here for my dinner party! I complained about the fact that I needed that table for a dinner party I was having. They offered me free delivery... ya think?... on an entirely different table that I could buy from what they had in stock. Uh, no, I picked this table and decorated my dining room around this particular table! I don't think so. I asked them how they were going to compensate me for this and they said they could give me a$100 gift card... that I could use on another product! Are you kidding me? Oh, so I'm supposed to go buy more stuff from you and owe you more money... because what can I buy for $100? That's how you make this up to me and keep my business? I'm no fool! So I had to cancel my order because they showed zero care for me and my business. I'm not paying for bad service. Buyer beware. Don't plan on getting your stuff when they promise it. Don't plan on them caring about you or if you are inconvenienced. It's all about them.
I had zero clue this company was so bad and had such awful reviews because I trusted if this place is good enough for celebrities to sell their stuff in their stores, then it was reputable. WRONG. Buyer beware. Read all the reviews. They aren't good.

I love this company because they have all the current different life style designs we love, for a fraction of the price of anywhere else. They also have same day and next day delivery. As a designer who might shop in LA, the savings are sometimes 10 fold! The shopping experience is pleasant because the salespeople are not on commission and there are "specialists" in each dept. The stores are laid out beautifully and there are no upcharges for fabric customizing... turn around time is only 2-4 weeks!