Living SpacesReviews 296

What kind of a company stands by their products so pitifully that they only allow a seven day return period? What this says to me is, "we don't want this crap back." Seven days is woefully short under any circumstances, but add in the constraints of a pandemic and the holidays (decent companies extend their return policy over the holidays) and you have a truly crappy return policy. We ordered a bed headboard that arrived while we were out of town. We realized the size didn't work, and simply wanted to exchange it—unopened and in the original packaging—for a different size, but because we had been out of town, we were already beyond the 7-day period. The customer "service" person gave us a categorical and catatonic "nope." She couldn't have cared less. So, do we have any options, I asked. "Nope," was the reply. So... we're stuck with it? "Yep" was the oh-so-helpful response. So, my advice: Shop elsewhere. And of you do purchase here, be ready to drop whatever you're doing and FLY to the store if you need to do a return or exchange. And regardless, they're going to ding you for a 10% restocking fee. How these people are even in business is beyond me.

First I my sectional came missing two cushions. They were not on the truck. Had to wait a week for exchange because I live in a "restricted area" according to them. Secondly, the next week they came to pick up the sectional and had no replacement on the truck. Had to wait another week. Finally, today I check my email, it shows that they are doing another pick up! I call customer service to confirm the new delivery. The rep seems hesitant to transfer me to a supervisor. Ugh. Never again. Hope I get my sectional today.

I did buy a sectional at Living spaces last display item, I knew that not warranty, but I was never realized that the 1300. 00 sectional was falling a parts after one month, the cushions become very floppy and they look like I was buying this product at 99 store. I went and talk with Andrew Manager at Irvine, he told me I CAN NOT DO NOTHING FOR YOU, I did ask call the factory, he said I have no idea who is the dealer, I
Asked call headquartes they may know, he said I have no clue how to reach them HORRIBLE CUSTOMER SERVICES PLEASE DO NO T BUY ANYTHING, THEY ARE NICE WHILE YOU ARE BUYING AND, THEY DO NOT CARE AFTER YOU PAY.

My gf and I went to check out outdoor furniture. Got all the way to the back of the store and was harassed about my mask. I have a medical condition so I really can't wear a mask and they literally kicked us out and were getting really close to us saying we can shop online. The whole point of a furniture store is to shop in person. This is why brick and mortar stores will die off soon. There was no one near us until this associate came up to us within like 3 feet of us and wouldn't leave us alone then followed us out of the store. Never will I recommend them again and I've told so many people to shop here over the years.

LIVING SPACES - WORST WORST WORST store and their delivery is SOOPER BAD. We bought a dining table, an expensive one. So far they made 3 delivery trips and yet the assembly of dining table is not done.
First time they delivered chairs saying they picked the wrong dining table. Second time they delivered the base of the table and said they dont have the table top in stock
Third time they delivered the table top but the entire hardware is missing. Look at the pics - this is how my current dining area is.
I have no idea when and how they can fix my dining table

All the chairs are not delivered yet.

Don't fall for the glitzy super stores they have. There is no guarantee to get the best service even when you spend 3 grand. Their customer service takes forever. I have spent over 10 hours just talking to them.

The worst customer service I've ever experienced in my 66 years. You cannot call the store or talk to a sales associate, you have to email the company in California. The delivery was also the worst ever. We were told they would help move out the old and bring in the new, this did not happen. Had two lazy young Mexicans who didn't want to do anything. When I questioned them on this they said I was being hostile and just said they had to leave. Worst buying experience ever! Do not waste your time with this over advertised, under delivered store. It truly sucks!

Ordered three pieces of furniture on Sept 28 and it was supposed to ship after two weeks. After 6 weeks I cancelled my order because no one could tell me when it would come. They would just transfer you to people outside of their company to talk about the delivery. Even before the delivery people called to set a date, I cancelled my order but was told I would still have to pay restocking fee. It is now December and I still don't have this credit on my credit card. I called again today and was told it might take another 10 days.

We ordered a special order sectional, ottoman, and chair July 3rd and were told it would be 6-7 weeks to receive. After 14 weeks, we finally got our sectional and ottoman... but no chair. Today it has been 18 weeks since our order was placed and was told that the chair is missing and needs to be reordered. I was told that they would give me a credit of $100 bringing the price down to $850 for the chair and it would be ELEVEN TO TWELVE WEEKS to receive it. No thank you! I'm disgusted at how poorly ran this business is. Hot garbage! Also, customer service is trash. I was told so many times "we will call you back" and just never got a response! Unacceptable.

Ordered a sectional on 8/12/2020. I live in the middle of nowhere so expected delivery to take longer than most. My first estimated time of delivery was 9/3/2020 with a no show. My next estimated time of delivery was 9/15/2020 also received no call to set up delivery. Finally I receive a call one 9/25 to have my couch be delivered the morning of 9/28/2020 only to receive a text on that day from the delivery service that the sectional was damaged and had a large tear. After waiting this long I was over it and canceled the order due to the damaged item. It took over a month for refund and they shorted me over $120 of the price I purchased for. I will never shop there again regardless of how fairly priced their items are.

I bought two special order chairs from Living Spaces. When we were working with the sales person, I told her i didn't need the chairs until Feb. Of 2021, dut to building a new house. She told me not a problem they can hold them for me. Now the chairs are done and they want to ship them to me. I explained my situation and what the sales person told us, but they are not standing behind her obvious mistake. Her being new or lack of training is not my fault, they should stand behind their sales people and do what is right... hold them until Feb. 2021.
Poor customer service! I will never buy from them again.

I bought a couch August 21st 2020 with custom upholstery, which is offered by them. I was told by the manager at that time that this would take 2-3 weeks before it arrived in the store.

I checked back in 3 weeks later. When I spoke with a cashier they informed me the average time for this has actually been about 8 weeks. So either I was lied to or the manager was not informed of delayed production. Either way I left a feedback comment internally with them on their site. It is now over right weeks later and I have yet to receive any response on this. Also, as a side note, if I don't want to spend 40 minutes waiting on the phone through their system I have to physically go to the store to check on my order, which is just unnecessarily inconvenient.

I checked back in on this at 8 weeks, this past Friday, and the manager was to busy on a conference call to speak to me. The cashier I spoke with said they would email me an update on the order that evening, which have yet to receive.

I don't feel like I'm asking for much. I spent $2500 on a couch and would like to know where it is and when I can expect it. It's ridiculous I still don't know and I should have been informed up front about this lead time instead of being fed false/inaccurate information.

I guess I'll go back tomorrow... We'll see if I can find someone who cares enough to give me some information on where my order is.

I was excited to visit the new location, it's absolutely gorgeous for a furniture store. The sales associates were all very friendly and helpful. But after we made our purchase is when they showed their true colors of being a total $#*! company. I made sure the sectional we were buying was in stock by calling customer service beforehand and having the sales associate double check. It would take 3 weeks, fine. 3 days before our delivery date, my husband called to move the date up 1 day, they said sure, no problem. But then the very next day, 2 DAYS before delivery I get a call saying the sectional is on back order and they have no idea when it will be back in stock! I was furious! He offered me the option of getting the floor model on my delivery date if I went to the store to approve the floor model. I did, I made sure they would ship it by talking to customer service there. I wait for our furniture. It didn't show up, no call, nothing. I call and they tell me it will be another week. I'm frustrated, but I have no choice, so I agree. The next delivery date, it doesn't show again, no call, nothing. I call and am given another date 3 weeks later. I can't get a manager to call me back. So I go to the store and whoops they lost or sold my floor model sectional! I canceled the order and spoke with the district manager. He promised to find out the issue, and/or find another sectional for us. He never called! Screw them, they are horrible with customer service. Don't be fooled by their pretty pieces. You won't be happy. This is 1 of MANY reviews like mine. Go down the street to Nebraska Furniture Mart. We got our furniture in 5 days!

We ordered a couch and an accent chair, but when they were delivered, we noticed a rip in the seam of the accent chair. We told them about the rip when we first noticed it, and they said they could fix it, but we would have to pay for labor. We explained that it's not our fault it was delivered like that, so eventually they gave us a $175 credit, but didn't tell us that it had an expiration date. We'd go in periodically to see if there was anything we liked within that price range, and didn't find anything. When we tried to use it this month and they were like, "oh yeah this expired 30 days after we gave you the credit." We NEVER even received any kind of confirmation, no email, not even instructions on HOW to redeem the credit. The manager was not understanding at all and they could not provide any proof that we were informed of the expiration date. At first he said he could give us a non-negotiable $50 credit, which he later somehow changed to a $75 credit because "we looked like a nice couple", which was really condescending. Overall, it was just such a a terrible experience. Every day the rip gets bigger even though no one sits in it now. The quality is awful and their customer service is even worse.

Although their sofas are a good price, I would highly recommend AGAINST ordering from them. If I could give them a negative rating, I would! They charge you a restocking fee if the furniture does not fit into your elevator or stairwell or door. They refuse to waive it and the costumer service is absolutely atrocious! Their practice is inhuman and greedy, they only want to take money from you and the quality is not great. The shipping takes a really long time and the APR on their credit cards are ridiculous. I absolutely despise this company and would not recommend their furniture to my worst enemy. Save yourself the trouble and go somewhere else. ANYWHERE would be better than Living Spaces.